{"id":2669058,"url":"https://alion.io/job/stem-ontrack-customer-success-manager","title":"Customer Success Manager","company":{"id":4436096,"name":"STEM On Track","domain":"stemontrack.com","url":"https://alion.io/company/stem-ontrack","size_band":"1-10","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Welcome to the Jungle","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United Kingdom"],"countries":["GB"],"hiring_countries":["GB"],"hiring_countries_total":1,"salary":{"min":45000,"max":55000,"currency":"GBP","period":"year","gross":null,"usd_annual":72911},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Zendesk","optional":false}],"status":"live","first_seen_at":"2026-10-15T14:45:55Z","employer_posted_date":"2026-10-16","last_verified_at":"2026-10-17T15:20:56Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Join STEM On Track as a Customer Success Manager, where you'll be at the forefront of shaping the customer experience for schools, teachers, and students. In this hands-on role, you'll own the end-to-end customer success strategy, manage the full customer journey, and work closely with leadership and cross-functional teams. This is an exciting opportunity to build a customer success function from scratch in a growing business and have a direct impact on customer experience, service quality, and company growth.\nMissions\nOwn the end-to-end customer success strategy for schools, teachers, and students, including setting, tracking, and reporting on customer success goals.\nManage the full customer journey from onboarding through delivery, events, renewal, and re-enrolment, acting as the main point of contact for inbound queries.\nBuild and maintain customer success processes, workflows, and communication touchpoints, and develop and administer Zendesk and related customer experience workflows.\nProfil recherché\nProven experience in customer success, customer experience, or account management.\nExperience building or improving customer success processes in a startup or scale-up environment.\nHands-on experience with Zendesk or a similar customer support platform.\nStrong analytical skills with confidence using data, dashboards, and feedback to drive decisions.\nExcellent written and verbal communication skills across different audiences.\nStrong organisation, prioritisation, and project coordination skills.\nComfort working in a fast-moving environment with ambiguity and change.","description_format":"text","description_chars":1591,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-16T03:46:20Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":1,"expected_fill_days":30,"reasons":["seen:1","win:early"],"computed_at":"2026-10-17T05:46:00Z"},"pay":{"stated_usd_annual":72911,"is_top_pay":true},"html_url":"https://alion.io/job/stem-ontrack-customer-success-manager","json_url":"https://alion.io/job/stem-ontrack-customer-success-manager.json","meta":{"generated_at":"2026-10-17T17:10:07Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":23635,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-18T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4436096},"rest":"https://alion.io/mcp/rest/get_company?id=4436096"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fstem-ontrack-customer-success-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fstem-ontrack-customer-success-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fstem-ontrack-customer-success-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/stem-ontrack-customer-success-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fstem-ontrack-customer-success-manager"}]}