{"id":4141482,"url":"https://alion.io/job/steno-operations-coordinator-litigation-support","title":"Operations Coordinator, Litigation Support","company":{"id":675288,"name":"Steno","domain":"steno.com","url":"https://alion.io/company/steno-2","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Rippling","truth_index":null},"role":"Administrative","role_family":"Administrative","seniority":"senior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"inferred_payroll_markers","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":20,"max":27,"currency":"USD","period":"hour","gross":null,"usd_annual":54000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Google Workspace","optional":false},{"name":"Slack","optional":false}],"status":"live","first_seen_at":"2026-11-12T02:06:04Z","employer_posted_date":null,"last_verified_at":"2026-11-12T02:06:04Z","board_verified":false,"closed_at":null,"days_open":0,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":0},"description":"Operations Coordinator, Litigation Support /Remote\n\nCompetitive Compensation +Premium Medical, Dental & Vision Coverage\n\nWhy You Should Choose Steno\n\nAt Steno, we’re growing fast and transforming the litigation technology industry with best-in-class court reporting, modern solutions that add value for lawyers, and an exceptional client experience. We partner with law firms to simplify complex workflows, deliver reliable outcomes and case insights, and to revolutionize a traditionally outdated space while we expand across the country.\n\nWins together – Stock options included. When Steno grows, you grow.\n\nInvests in your benefits – Premium Medical, Dental, & Vision Coverage, with 100% of premiums covered for some plans - well above industry benchmarks.\n\nConstantly innovates with technology at our core – We are a modern organization solving real problems in an industry that needs a revolutionary approach.\n\nProvides meaningful coaching and support - a team of Litigation Support leaders and professionals who will unlock your greatest potential \n\nEmphasizes values - be highly reliable, constantly innovate, and operate with a hospitality mindset\n\nRemote-first – with flexible PTO, home office setup, and a monthly stipend to cover internet and phone costs\n\nOffers Competitive Base Salary + Growth Opportunities - Enjoy competitive pay of $20–$27 per hour, plus the opportunity to grow into a senior role as you advance.\n\nWhy Litigation Support Services at Steno Is Different\n\nOwn the process from start to finish - triage and route incoming Litigation Support tickets, ensuring prompt resolution and adherence to SLAs\n\nThrive in a high-volume, fast-paced environment - juggle multiple tickets and priorities without missing a beat, and adapt quickly as needs shift\n\nKeep client orders on track - manage phone and Zendesk communications, monitor job milestones, request vendor updates, and keep customers informed on status\n\nBe the problem-solver - resolve issues cross-functionally, escalate time-sensitive requests to the right person or team, and keep case records clean and accurate (no duplicates, proper merges)\n\nCommunicate like a pro - bring a hospitality mindset to every interaction with clients, vendors, and teammates\n\nWork with cutting-edge tools - navigate Zendesk, Slack, Google Workspace, and eFiling/case management platforms like Journal Tech, Tyler Odyssey, LegalConnect, GreenFiling, Legal CMS, and ServeManager\n\nStay organized and on top of it all - support Lit Support projects like the Guru knowledge base and meeting notes, and grow through regular 1:1s, coaching, and quality reviews\n\nYou'll crush this role if you have operational experience in litigation or legal support and you've demonstrated the ability to manage high-volume, deadline-driven workflows with precision. You're comfortable reading and interpreting common legal documents (subpoenas, court filings, notices, correspondence), and you're detail-oriented and organized enough to juggle multiple requests at once. Prior experience in legal support, paralegal work, customer service, or operations coordination rounds out your background. In this role, you will cover Monday through Friday, 8 am–5 pm or 9 am–6 pm PT.\n\nApplication Information\n\nSteno is an equal opportunity employer; we do not discriminate on the basis of characteristics protected by law. Employment decisions are based on qualifications, merit, and business needs.\n\nApplicants needing special assistance or accommodations for interviews or website access should contact us at . \n\nInformation provided to Steno, such as professional credentials and skills, educational and work history, the results of technical skills assessments or working exercises, and other information included in an application, is collected, analyzed, and stored in our system. \n\nSteno personnel will always have a email or contact you via Rippling Recruiting. Background checks are only conducted after an offer is extended. If you haven’t received an expected communication, check your spam.\n\nSteno uses AI-assisted tools for this role to identify and prioritize candidates whose experience aligns with the role. All hiring decisions are made by our People team. \n\nOriginally posted on Himalayas","description_format":"text","description_chars":4239,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Growth opportunities","Home office","Stock options"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Transcription Services","Legal Services"],"lifecycle":[{"event":"open","at":"2026-11-12T05:29:30Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":52,"reasons":["seen:0","win:early"],"computed_at":"2026-11-12T08:28:24Z"},"pay":{"stated_usd_annual":54000,"is_top_pay":false},"html_url":"https://alion.io/job/steno-operations-coordinator-litigation-support","json_url":"https://alion.io/job/steno-operations-coordinator-litigation-support.json","meta":{"generated_at":"2026-11-12T08:28:24Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":17076,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":675288},"rest":"https://alion.io/mcp/rest/get_company?id=675288"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsteno-operations-coordinator-litigation-support"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsteno-operations-coordinator-litigation-support"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsteno-operations-coordinator-litigation-support"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/steno-operations-coordinator-litigation-support\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsteno-operations-coordinator-litigation-support"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4141482}},{"tool":"search_jobs","arguments":{"company":"steno.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4141482},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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