{"id":4318310,"url":"https://alion.io/job/steno-scheduling-assistant-customer-success","title":"Scheduling Assistant, Customer Success","company":{"id":675288,"name":"Steno","domain":"steno.com","url":"https://alion.io/company/steno","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Rippling","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":20,"max":27,"currency":"USD","period":"hour","gross":null,"usd_annual":54000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Google Workspace","optional":false},{"name":"Slack","optional":false},{"name":"Zendesk","optional":false}],"status":"live","first_seen_at":"2026-11-14T15:59:38Z","employer_posted_date":null,"last_verified_at":"2026-11-14T15:59:38Z","board_verified":false,"closed_at":null,"days_open":0,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":0},"description":"Scheduling Assistant, Customer Success\n\nFull-Time, Remote / Hourly, Non- Exempt / Includes Benefits, PTO, Flexible Schedule, Equity\n\nSteno’s Customer Success Team is looking for a Scheduling Assistant to join our winning team! \n\nIn this role, you’ll support Steno’s Account Managers with administrative tasks related to clients requests and booking new jobs or services. Your day to day might include client communication, scheduling, handling exhibits and pre-deposition needs, and other administrative support as needed. \n\nWho are you?\n\nAs a Scheduling Assistant, you will manage and work directly with our clients to schedule their depositions, ensuring that all logistical details are coordinated seamlessly. We are looking for individuals who are detail-oriented, with excellent communication skills, and able to thrive in a fast-paced environment.\n\nOn a regular basis, you will\n\nEfficiently manage complex and high priority scheduling and rescheduling needs, adapting to shifting priorities and ensuring all parties are kept informed and aligned with minimal disruption\n\nManage all client preferences and communicate them to your team, providing white glove service.\n\nTriage incoming Zendesk requests and route to appropriate operations team or account manager.\n\nDeescalate potentially difficult client interactions while maintaining a professional demeanor–you know when to handle things on your own and when to escalate an issue to your Scheduling Manager. \n\nCollaborate with cross-functional teams to ensure all client needs are met.\n\nYou’re gonna crush if\n\nYou have 2+ years of administrative, coordination, or operational assistant experience within a court reporting agency, law firm, or legal services company \n\nYou’re proficient with using technology, software, and cloud based applications (Google Workspace and Slack experience is preferred).\n\nIntegrity is one of your core values–you can be trusted to maintain confidentiality and handle sensitive information.\n\nYou’re a quick learner and feel comfortable picking up new systems and processes.\n\nYou can effectively prioritize among competing tasks and have excellent time management skills. \n\nYou have the ability to work through highly detailed processes at an efficient pace. \n\nYou’re flexible and can deal with ambiguity from time to time while remaining organized.\n\nYou have excellent listening skills and exceptional verbal and written communications skills.\n\nYou have the desire to work with a fast-paced and quickly growing tech start-up and you are enthusiastic about the opportunity for growth within the company. \n\nMUST be able to work 10:00am - 7:00pm PT. \n\nCompensation & Benefits:\n\nHourly rate: $20-$27\n\nHealth, Vision, & Dental Benefits – generous company-sponsored health plans for both employees and dependents, including comprehensive vision & dental\n\nWellness/Mental Health – shared benefits to be used among employees and families\n\nFlexible Paid Time Off – allowing employees to find balance in their lives\n\nOptions of Equity – we know our success is nothing without our team\n\nA home office setup, a monthly stipend to cover internet/phone- And more!\n\nOur Team\n\nThe Customer Success Team is laser-focused on our overall client experience, consisting of both Scheduling and Account Management groups. Our Scheduling Assistants deliver a reliable, timely, and hospitable experience for our clients day-by-day, deposition-by-deposition. Our Account Managers deepen relationships with our clients to drive business goals, promoting satisfaction, revenue, growth, and retention.\n\nOur Customer Success team serves as the front line of the business to ensure clients and providers are well taken care of, with the ultimate goal of ensuring Steno continues to be a top court reporting and litigation support services agency for our law firm clients.\n\nApplication Information\n\nSteno is an equal opportunity employer and does not discriminate based on any characteristics that are protected under the law. All employment decisions are based on qualifications, merit, and business needs.\n\nApplicants needing special assistance or accommodations for interviews or website access should contact us at . \n\nSteno personnel will always have either a steno.com email address or will contact you via Rippling Recruiting. Act with caution if asked for personal information. Background checks, for example, are only conducted after an offer is extended.\n\nApplicants should receive a confirmation email immediately after applying. If you haven’t received it, check your email spam folder and approve the sender address to ensure receipt of future communications. \n\nInformation provided to Steno, such as professional credentials and skills, educational and work history, and other information that may be included on a resume or application, is collected and stored in our system, but we never disclose or sell your personal information. \n\nSteno uses AI-assisted tools to help review applications and identify candidates whose experience aligns with the role. All hiring decisions are made by our People team, and a member of our team will personally reach out to candidates selected to move forward in the process.\n\nOriginally posted on Himalayas","description_format":"text","description_chars":5212,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity","Flexible schedule","Home office"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Transcription Services","Legal Services"],"lifecycle":[{"event":"open","at":"2026-11-14T17:28:21Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":24,"reasons":["seen:0","win:early"],"computed_at":"2026-11-14T19:08:46Z"},"pay":{"stated_usd_annual":54000,"is_top_pay":false},"html_url":"https://alion.io/job/steno-scheduling-assistant-customer-success","json_url":"https://alion.io/job/steno-scheduling-assistant-customer-success.json","meta":{"generated_at":"2026-11-14T19:08:46Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":23243,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":675288},"rest":"https://alion.io/mcp/rest/get_company?id=675288"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsteno-scheduling-assistant-customer-success"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsteno-scheduling-assistant-customer-success"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsteno-scheduling-assistant-customer-success"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/steno-scheduling-assistant-customer-success\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsteno-scheduling-assistant-customer-success"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4318310}},{"tool":"search_jobs","arguments":{"company":"steno.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4318310},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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