Sr. Network Solution Architect/Sales Engineer

As a Senior Network Solution Architect at STEP, you will be a technology leader responsible for pre-sales engineering opportunities that typically focus on Networking, Security, and Cellular (PLTE/5G) solutions and the delivery of consulting engagements identifying, anticipating, and crafting solutions to our customer's Business and IT needs. This is a remote, work from home position with travel included as position duties require. Ideal candidates are located in or near Cincinnati, OH, Louisville, KY, or Lexington, KY.

Sr. Network Solution Architects typically cover multiple geographic regions or are nationally leveraged and expected to research, design, quote, consult, create and own technology stacks. The Senior Network Solution Architect will advise on STEP networking and security infrastructure solutions with expertise in our key partners, protocols, and technologies.

The ideal candidate is a dynamic, revenue-generating individual with a background in technical pre-sales engineering, possesses excellent communication skills, and has practical experience deploying IT networking technology. Senior Network Solution Architects are continual hands-on learners with curiosity to hone their craft, identify and solve business problems. The Sr. Network Solution Architect is part of a larger engineering team (#OneTeam) supporting peers in successful diagnosis, troubleshooting, and resolution of customer IT infrastructure challenges. The Sr. Network Solution Architect will create processes and drive standards for lead implementation engineers with larger, more complex deployments to keep skills sharp and to mentor and assist on their winning solution designs.

What Success Looks Like

• Be always a team player, raising awareness of risks, while supporting the teams’ design, implementation, and support of our solutions. Willing to jump in and assist with any work efforts or responsibilities as needed.
• Develop and maintain effective relationships with management, customers, partners, and team members.
• Be part of a supportive team that develops and deploys solutions that exceeds expectations and affects improvement.
• Strive for excellence, both personal and professional.
• Channel your enthusiasm to innovate, educate and improve.
• Be responsive to customer and co-worker communications, problem solving needs and rapid resolution.

Core Duties and Responsibilities

• Lead pre-sales efforts providing STEP Account Managers, customers and peers technical design and guidance including creation of architecture and related materials.
• Be responsive, accurate and thorough in creation of BoMs, SOWs, logical designs, and other technical work products.
• Stay up to date on industry networking, security, and cellular trends and advancements.
• Provide roadmap strategies and be thought leaders for our organization.
• Drive revenue through technology partner assessments and aligning solutions.
• Work collaboratively across STEP teams to deliver quality solutions to our customers.
• Collaborate to troubleshoot customer and peer engineers’ OSI networking issues from layer 1-7 to firewall & RADIUS/TACACS security when needed in escalations.
• Attain industry standard and manufacturer specific certifications directed by STEP leadership.
• Commit lab time to vet out new solutions and widgets from manufacturers to build “know how” and identify bugs in order to deliver best in class STEP solutions to our customers.
• Assist in maintaining and contributing to our in-house and customer facing wiki.
• Build your organizational skills and use those to contribute to more effective outcomes.
• Perform other duties as assigned.

Ideal Candidate’s Qualifications and Experience

• Bachelor’s degree in Computer Science or equivalent experience.
• Experience in layer 3 - layer 7, routing, switching, firewall, NAC, and WiFi, Policy.
• Experience and knowledge of integration and programing languages such as PHP, Python, RESTful APIs, ruby, bash, TCL, and Perl is desired.
• Expected to match or exceed manufacturer Sales Engineering skill sets with strong fundamental knowledge & experience in Ethernet, IP, RF, Firewall, RADIUS, IPSec, NAC, the OSI model, security, and wireless solutions.
• Experience with L2/L3 wired and wireless networking of Extreme (SpB/Fabric), Fortinet Solutions Suite (Forti-X), and HP/Aruba (ClearPass) a plus. Experience with Pal Alto network security solutions also a plus.
• 7+ years of relevant experience required.
• Excellent written and verbal communication skills.
• Excellent organizational, time management and attention to detail skills.
• Proficient in Microsoft Office Suite or similar software.
• Strong analytical and problem-solving skills.
• Ability to effectively communicate with strong command in the English language.

STEP is proud to be a recipient of the Greater Cincinnati and Northern Kentucky Top Workplaces Award for four consecutive years! Learn more about STEP and read the press release HERE.

STEP CG is an equal opportunity employer.