{"id":3767928,"url":"https://alion.io/job/stephen-k-denny-service-manager","title":"Service Manager","company":{"id":688620,"name":"Stephen K. Denny","domain":"stephenkdenny.com","url":"https://alion.io/company/stephenkdenny","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Field & Service","role_family":"Field & Service","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Jupiter, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"closed","first_seen_at":"2026-11-04T17:28:42Z","employer_posted_date":"2026-11-04","last_verified_at":"2026-11-07T00:24:22Z","board_verified":false,"closed_at":"2026-11-07T00:24:22Z","days_open":2,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":2},"description":"About Stephen K. Denny, Inc.\nFor more than 35 years, Stephen K. Denny has proudly served South Florida with quality HVAC services built on integrity, craftsmanship, and respect. As a locally owned and family-operated company, we combine the resources and opportunities of an established business with the family feel that has defined SKD from the beginning. We invest in our people through training, development, and opportunities to grow, whether you’re an experienced professional or just beginning your career in the trades. At SKD, you’re more than an employee; you’re part of the team.\nAbout the Role\nStephen K. Denny, Inc. (SKD) is looking for an experienced HVAC Service Manager to lead our residential HVAC service department in Jupiter, FL. This individual will oversee daily service operations, develop and support a high-performing team of HVAC technicians, and ensure an exceptional customer experience. The ideal candidate is a strong leader with a solid technical background who can balance operational performance, technician development, and customer satisfaction.\nWhat You'll Do\nOversee daily operations of the residential HVAC service department, ensuring efficient scheduling, dispatching, and workflow management.\nLead, coach, and develop a team of HVAC Service Technicians to drive performance, accountability, and professional growth.\nMonitor key performance metrics, including revenue, average ticket, conversion rates, technician productivity, and customer satisfaction.\nWork closely with technicians to improve diagnostic capabilities, technical skills, and sales effectiveness.\nEnsure service calls are completed efficiently and in accordance with company quality standards and procedures.\nPartner with the installation and sales teams to ensure seamless communication and coordination across departments.\nHandle escalated customer concerns and ensure timely, professional resolutions.\nAssist with recruiting, interviewing, onboarding, and retaining HVAC service technicians.\nManage departmental labor costs, gross margins, and overall financial performance.\nPromote a culture of safety, professionalism, accountability, and exceptional customer service.\nWhat We're Looking For\n5+ years of experience in residential HVAC service, with previous leadership or management experience preferred.\nStrong technical knowledge of residential heating and cooling systems, troubleshooting, diagnostics, and repairs.\nProven ability to lead, coach, and motivate a team of technicians.\nStrong understanding of HVAC service department operations, including scheduling, dispatching, productivity, and financial performance.\nExperience managing KPIs and driving revenue and profitability.\nExcellent communication, organization, and problem-solving skills.\nAbility to handle customer escalations and maintain strong customer relationships.\nThis position requires regular operation of a company vehicle. Candidates must possess a valid driver's license and meet all company motor vehicle insurance requirements to be authorized to operate a company vehicle.\nFlorida HVAC contractor or qualifying agent license is a plus.\nWhat We Offer\nCompetitive compensation with performance-based earning potential.\nEmployer-sponsored health insurance options.\nPaid time off and company holidays.\nOpportunities for professional development and career advancement.\nA supportive leadership team and the opportunity to make a meaningful impact on a growing service operation.\nA team-oriented environment that values quality workmanship, accountability, and customer satisfaction.\nBenefits & Perks\nAt Stephen K. Denny, we know that exceptional service starts with exceptional people. That's why we're committed to investing in our team through industry-leading benefits, ongoing professional development, and meaningful opportunities for long-term career growth. When you join Stephen K. Denny, you're joining a company that values your success both on and off the job.\nCompetitive compensation\nComprehensive Medical, Dental & Vision coverage, including a 100% employer-paid medical plan option for individual employee coverage\n401(k) with up to a 3.5% company match\n100% company-paid Life Insurance, Short-Term Disability, and Long-Term Disability\nFlexible Spending Accounts (Health & Dependent Care)\nThree weeks of Paid Time Off (PTO)\nSix paid company holidays\nPaid parental leave\nOngoing leadership, technical, and professional development opportunities\nClear career advancement pathways within a growing organization\nEqual Opportunity Employer\nWe are proud to be an Equal Opportunity Employer. We are committed to creating an inclusive workplace and making employment decisions based on qualifications, merit, and business needs. We provide equal employment opportunities to all applicants and employees without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, veteran status, or any other protected characteristic in accordance with applicable federal, state, and local laws.","description_format":"text","description_chars":5053,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Health insurance","Life insurance","Parental leave","Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["HVAC & Refrigeration"],"lifecycle":[{"event":"open","at":"2026-11-04T20:41:26Z"},{"event":"close","at":"2026-11-07T00:24:22Z"}],"visa":[],"liveness":null,"pay":null,"html_url":"https://alion.io/job/stephen-k-denny-service-manager","json_url":"https://alion.io/job/stephen-k-denny-service-manager.json","meta":{"generated_at":"2026-11-10T22:01:17Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":626,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":688620},"rest":"https://alion.io/mcp/rest/get_company?id=688620"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fstephen-k-denny-service-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fstephen-k-denny-service-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fstephen-k-denny-service-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/stephen-k-denny-service-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fstephen-k-denny-service-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3767928}},{"tool":"search_jobs","arguments":{"company":"stephenkdenny.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3767928},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}