{"id":3707489,"url":"https://alion.io/job/stepstone-group-triage-and-desktop-support-analyst","title":"Triage and Desktop Support Analyst","company":{"id":684981,"name":"StepStone Group","domain":"stepstonegroup.com","url":"https://alion.io/company/stepstonegroup","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":87,"open_postings":3,"ghost_share":0,"stale_share":0.333,"repost_share":0,"time_to_fill_p50_days":81,"computed_at":"2026-11-04T06:34:25Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Dublin, Ireland"],"countries":["IE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"ITIL","optional":false},{"name":"Microsoft Entra ID","optional":false},{"name":"ServiceNow","optional":false},{"name":"Windows","optional":false},{"name":"Windows Server","optional":false}],"status":"live","first_seen_at":"2026-11-03T17:13:03Z","employer_posted_date":"2026-11-03","last_verified_at":"2026-11-04T12:08:07Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"We are global private markets specialists delivering tailored investment solutions, advisory services, and impactful, data driven insights to the world’s investors. Leveraging the power of our platform and our peerless intelligence across sectors, strategies, and geographies, we help identify the advantages and the answers our clients need to succeed.\nThe Team\nInformation Technology at Stepstone works internally to provide infrastructure for automation. IT implements the governance for the use of network and operating systems, and it assists the operational units by providing them the functionality they need. IT also provides Desktop Support to Stepstone’s users. Desktop Support provides centralized information and support management service to handle technology queries\nKey Responsibilities:\nAct as an initial point of contact for technical support requests by phone, email, and in person\nAct as local IT point of contact for local office based issues\nPerform ticket triage by logging, categorizing, prioritizing, and routing incidents and service requests to the appropriate support teams.\nResolve incidents and respond to queries on PC's, laptops, printers, mobile devices, and email and business applications\nContribute technical content and solutions, and maintain departmental procedures in the Knowledge Base\nUnderstanding of basic networking and system administration\nContribute to IT projects\nResolve technical issues, identify and document persistent problems\nEnsure a positive user experience through timely and professional service\nCore Competencies:\nWorking knowledge of Windows 11, Office 365, Copilot, Active Directory, Exchange, Windows Server and Entra ID\nPC hardware and software support\nTicketing and incident documentation\nManaging Projects End to End\nTesting and Evaluating new Technologies\nRequirements:\nStrong customer service and communication skills\nAbility to communicate technical details to non-technical users\nAbility to prioritize work load effectively\nAble to work independently with minimal supervision\nGood troubleshooting skills and willingness to seek out existing issues\nExperience with ServiceNow a plus\nKnowledge of Crestron Audio Visual equipment a plus\n Qualifications:\n1-3 years of technical support experience, desktop or helpdesk support preferred\n4 year college degree\nITIL Framework exposure a plus\nAt StepStone, we believe that our people are our most important asset and crucial to our success. We are an Equal Opportunity Employer that strives to create an environment that empowers our employees and allows them to be heard, regardless of title or tenure. 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