{"id":3531389,"url":"https://alion.io/job/sterling-service-technician","title":"Service Technician","company":{"id":1927540,"name":"Sterling","domain":"sterling.com","url":"https://alion.io/company/sterling-com","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"ADP","truth_index":null},"role":"Field & Service","role_family":"Field & Service","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Omaha, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":44000,"max_usd":78000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":4938},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-30T16:11:36Z","employer_posted_date":"2026-10-30","last_verified_at":"2026-11-09T03:40:49Z","board_verified":true,"closed_at":null,"days_open":9,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":9},"description":"Title: Service Technician\nReports to: Senior Production Manager\nLocation: Omaha, NE\nThe Service Technician will be working onsite at a client’s IT center, in Omaha, Nebraska. Sterling has continually done business year over year and holds a presence onsite working directly with clients.\nSterling provides break-fix services for a large fleet of client devices. The onsite technician will diagnosis, order parts via Sterling’s partners/vendors, complete repairs and return units to the onsite clients.\nYou will be communicating between Sterling’s internal teams as well as client administrators, directors and their own IT staff. The Service Technician must be able to manage their own time. The Service Technician will be accountable for planning daily workflow. Anticipating the needs of the client and various projects is crucial for maintaining a great working relationship between Sterling and the end users.\nRoles and Responsibilities\nDiagnose malfunctions of computer hardware for the purpose of determining the appropriate parts needed to complete repairs \nOrders necessary parts via multiple vendor websites, adhering to the policies and procedures specific to each one.\nKnowledge of various tools and techniques involved in computer repair\nAbility to disassemble and assemble a wide variety of computers for repair purposes\nMaintain accurate repair records using ticketing systems\nManage inventory in terms of shipping, receiving, organizing and storage of goods in a client provided warehouse\nMaintain manufacturer-required performance standards for warranty parts replacement\nAbility to work with limited supervision daily\nAbility to perform inventory counts and audits as needed\nManage and report on PM assisted projects\nAbility to perform data collection and recording\nQualifications and Education Requirements\nMinimum 3+ years of depot and download experience\nA+ certification or technical certification preferred\nAssociate degree or minimum of three years computer repair experience required\nA good knowledge of different computer components to assemble and disassemble a wide variety of computers a must - Dell and Lenovo preferred.\nPreferred Skills\nSolid teamwork and interpersonal skills, with the ability to communicate and work with customers, teams, and management at all levels in a cross-functional environment\nExcellent oral and written communications; an ability to present and discuss departmental information in a way that establishes rapport, persuades others, and gains understanding no matter the level of audience\nWorking projects and timelines for completion\nCritical thinking and problem solving\nExcellent planning and organizational skills\nWork Environment/Physical Demands:\nSitting and moving for extended periods of time in a climate-controlled office environment.\nMust have a positive attitude and be very detail oriented\nSelf-starter daily\nMust be able to lift 15-30 lbs.\nExtended periods of time utilizing hand tools needed to repair computers.\nMust clear criminal background check and drug test\nShort travel may be required\nSterling Computers Corporation (“Sterling”) is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to age, race, color, creed, religion, disability, medical condition, economic status or status with regard to public assistance, citizenship status, national or social or ethnic origin, past or present membership in the uniformed services, protected veteran status, sex, pregnancy, marital or civil union or domestic partnership status, family or parental status, sexual orientation, gender expression or identity, family medical history or genetic information, HIV status, political belief, or any other status or characteristic protected by applicable law.","description_format":"text","description_chars":3779,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"associate","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Cybersecurity","Government","Information Technology"],"lifecycle":[{"event":"open","at":"2026-10-30T16:11:36Z"}],"visa":[],"liveness":{"score":80,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.85,"p_room":0.945,"age_days":8,"expected_fill_days":21,"reasons":["conf:3","win:mid"],"computed_at":"2026-11-08T05:47:12Z"},"pay":null,"html_url":"https://alion.io/job/sterling-service-technician","json_url":"https://alion.io/job/sterling-service-technician.json","meta":{"generated_at":"2026-11-09T03:54:23Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2548,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1927540},"rest":"https://alion.io/mcp/rest/get_company?id=1927540"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsterling-service-technician"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsterling-service-technician"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsterling-service-technician"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/sterling-service-technician\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsterling-service-technician"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3531389}},{"tool":"search_jobs","arguments":{"company":"sterling.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3531389},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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