{"id":2099658,"url":"https://alion.io/job/steven-label-customer-service-representative-2","title":"Customer Service Representative","company":{"id":3867508,"name":"Steven Label","domain":"stevenlabel.com","url":"https://alion.io/company/stevenlabel","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"ADP","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Temecula, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":26,"max":30,"currency":"USD","period":"hour","gross":null,"usd_annual":60000},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-08-26T23:07:00Z","employer_posted_date":"2026-08-26","last_verified_at":"2026-10-12T17:22:20Z","board_verified":true,"closed_at":null,"days_open":47,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":47},"description":"Job Title: Customer Service Representative\nLocation: Temecula, CA (On-site, remote/hybrid not available)\nBase Pay: $26.00 - $30.00 per hour (based on experience)\nEmployment Type: Full-Time\nIndustry: Printing / Manufacturing\nOther Compensations: Health Insurance, Dental, Vison, Paid Vacation, 5 Personal Days, 9 Paid Holidays, 401K plan, Flexible Spending Account, Life Insurance, Long Term Disability, Employee Assistance Program.\nAbout Steven Label:\nSteven Label manufactures labels, overlays, membrane switches, sensors, product instructions for use (IFUs) and folding cartons - largely for the medical device industry. We provide our customers with some unique and valuable resources, including:\nA proprietary on-line system that permits order placement, tracking and art submission.\nISO 13485 procedures to ensure quality products are delivered on time. \n2 major manufacturing locations in California, 1 in Arizona and 1 in Mexico with broad capabilities including screen, flexographic, offset and digital printing.\nSupport of Vendor Managed Inventory programs. \nIn-house engineering expertise in the manufacture of membrane switches and medical sensors. \nProduct Instructions for use on lightweight, pharmaceutical grade paper.\nA commitment to delivering world class service to customers. \nIn business since 1954, Steven Label has a seasoned, customer-focused staff at all levels ̶ customer service, sales, engineering, production and management.\nPosition Summary\nWe are seeking an experienced Customer Service Representative to join our team. In this role, you will be responsible for processing orders, communicating directly with customers, and ensuring a seamless experience from order entry through product shipment. This position requires the ability to quickly learn the technical aspects of our products and applications while working closely with high-level purchasing agents from large companies.\nThe ideal candidate will possess strong problem-solving skills, a high level of accuracy, and a commitment to timely and thorough follow-through. You must be able to communicate professionally and effectively with both internal teams and external clients.\nPrimary Responsibilities:\nProvide outstanding customer service through professional oral and written communication.\nReview customer specifications (e.g., blueprint, material, drawings, etc.) to prepare work orders for manufacturing.\nProcess customer orders and prepare accurate quotes.\nRespond to customer emails, messages and calls in a timely manner.\nSupport customers with product design and technical inquiries.\nMaintain document control within an ERP system, along with various customer scheduling reports.\nBuild and maintain strong relationships with customers to understand their products and requirements.\nCollaborate with internal departments including Art, Production, Sales, and Accounting to ensure on-time delivery and product quality.\nWork in a fast-paced, customer-focused environment with a high volume of communication via email.\nConduct customer meetings through video conferencing, telephone, and face-to-face interactions as required.\nPresent information clearly and professionally in person and virtually.\nIdentify and implement creative solutions to customer challenges.\nFoster a positive and collaborative team environment. \nMaintain predictable and reliable attendance and be on site daily \nOther duties as assigned\nRequirements:\nA high school diploma or equivalent is required \n5+ years of customer service experience required.\nPrevious experience in printing, packaging, or manufacturing industries strongly preferred.\nPrevious knowledge or familiarity with blueprints and material specifications\nProficient computer skills, including experience with order management systems.\nHigh level attention to detail, with a proven track record of managing multiple priorities in a fast-paced, email heavy environment.\nProven track record of thinking outside of the box and solutions focused on the best possible outcome for the customer and company.\nAbility to work effectively with cross-functional teams.\nAbility to read and understand work instructions in English is required.\nBilingual in Spanish a plus but not required\nPrevious experience working in ISO 13485 environment preferred but not required\nPhysical Ability Requirements\nAbility to sit for extended periods of time on the computer.\nAbility to lift up to 20 lbs on a regular basis and up to 50 lbs occasionally. \nSitting, standing, bending, reaching, etc….\nIf you are a proactive, detail-oriented professional with a passion for delivering exceptional customer experience, we’d love to hear from you.\nSteven Label is an equal-opportunity employer. We do not discriminate on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, marital status, military status, order of protection status, or any other legally recognized protected basis under federal, state, or local law.\nMon - Fri 7:30 AM - 4:00 PM","description_format":"text","description_chars":5095,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":true},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["401k plan","Health insurance","Life insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Manufacturing","Health & Medical Electronics"],"lifecycle":[{"event":"open","at":"2026-10-08T17:55:55Z"}],"visa":[],"liveness":{"score":18,"band":"cold","label":"Long shot","p_open":1,"p_active":0.503,"p_room":0.35,"age_days":47,"expected_fill_days":22,"reasons":["conf:12","win:tail"],"computed_at":"2026-10-13T05:45:00Z"},"pay":{"stated_usd_annual":60000,"is_top_pay":false},"html_url":"https://alion.io/job/steven-label-customer-service-representative-2","json_url":"https://alion.io/job/steven-label-customer-service-representative-2.json","meta":{"generated_at":"2026-10-13T10:15:57Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":15721,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3867508},"rest":"https://alion.io/mcp/rest/get_company?id=3867508"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsteven-label-customer-service-representative-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsteven-label-customer-service-representative-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsteven-label-customer-service-representative-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/steven-label-customer-service-representative-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsteven-label-customer-service-representative-2"}]}