Sales Engineer

Job Title: Sales Engineer

Department: Sales

Reports To: Director of Engineering

FLSA Status: Exempt

Work Location: On-site, Santa Fe Springs, CA

Steven Label is seeking a highly technical and customer-focused Sales Engineer to serve as the primary technical interface between customers, Business Development, Estimating, Engineering, Customer Service, and Manufacturing. This role owns the resolution of technical questions, product challenges, specification reviews, manufacturing concerns and customer issues, allowing Business Development to focus their time on prospecting, relationship development and new business acquisition.

Position Summary

The Sales Engineer serves as the technical quarterback for existing customer business. This role ensures technical challenges are driven to resolution, coordinates resources across the organization, supports customer visits and calls, and strengthens customer confidence in Steven Label’s capabilities.

Essential Functions:

• Serve as the primary technical contact for customers after business is awarded. Own technical inquiries through resolution. Lead troubleshooting activities, product reviews, specification clarification, and corrective action discussions. Manage customer expectations through proactive communication.
• Partner with Business Development on customer visits, presentations and technical reviews. Provide expertise during qualification opportunities and strategic account discussions. Free the Business Development team from day-to-day technical account management responsibilities so they can focus on hunting and growing new business.
• Act as the bridge between customers and internal operations. Work closely with Estimating to ensure accurate requirements and quotations. Support design-for-manufacture (DFM) discussions, manufacturability reviews, material selection, process capability assessments and product changes.
• Track technical projects, customer requests, engineering actions and open issues to closure. Lead cross-functional meetings and ensure alignment on deliverables, timelines and responsibilities.
• Maintain predictable and reliable attendance.
• Perform other duties as assigned.

Qualifications:

• A high-school diploma or equivalent is required.
• A Bachelor’s degree in engineering, manufacturing, business or related field preferred.
• A minimum of 5 years manufacturing or engineering background, preferably in technical sales, applications engineering, manufacturing engineering, or similar
• Proven track record of positive customer-facing experience in a manufacturing setting
• Excellent Communication skills
• A minimum of 2 years of project coordination and successful track record of managing from cradle to grave
• Previous ERP experience
• Microsoft 365 proficiency
• Experience in printing, labels, medical devices, overlays, membrane switches, folding cartons or regulated manufacturing preferred.
• Previous experience in an ISO 13485 or similar preferred but not required.
• Ability to read, speak, and understand English fluently.
• Ability to travel as needed to support business development on customer visits as needed (10% of time).

Key Performance Indicators

Customer issue resolution time; customer satisfaction and retention; reduction in Business Development time spent on account management; responsiveness to technical inquiries; support of quote conversion and account growth; on-time completion of technical projects.

Total Rewards

$80,000 - $100,000, health insurance, vacation, sick and holiday pay, 401(k) with company match, FSA, Life & Disability Insurance

Steven Label is an equal-opportunity employer. We do not discriminate on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, marital status, military status, order of protection status, or any other legally recognized protected basis under federal, state, or local law.