CS Representative - in Training

Department:

Job Description:

JOB SUMMARY: The National Logistics Account Manager is responsible forensuring the company canprovidetruckload coverage for customer-awarded freight while also securing additionalopportunities. Because this position is responsible forthe growth and retention of dedicated opportunities, all direct and extended functions of this role are critical to maintaininga competitive edge and preserving the overall integrity of company services.

KEY RESPONSIBILITIES:

• Communicating with assigned customer base as the single point of contact and build relationships

• Working with other internal departments to balance capacityand freight including teams of analysts

• Soliciting additionalfreight opportunities that eliminateempty miles when necessary

• Researching and attemptingto remedy service issues daily

• Tracking and tracing shipments and providing superior service record with on-time performance for 95% or better

• Relaying excess load availability to Brokerage and Rail divisions

• Reviewing EDI data for accuracy before releasing verifications to the customer

• Responsible for close oversight of all internal activities that impactservice obligations

• Maintaining key carrier performance indicators

• Navigating all customer requests including those that may come last-minute upon the supply chain delivery timelines

• Management of bookings and provideresolution of delayed pickup/delivery, billing, etc.

MINIMUM QUALIFICATIONS:

• 3+ years of experience in business development, sales, or transportation operations

• Intermediate proficiencyin Microsoft Excel functions

• Ability to handle high volumes of inbound/outbound email and understanding capacityand network

• Extremely organized and communicative multiple stop deliveries.

• Ability to perform in a deadline-driven environment with rapidly changing priorities

PREFERRED QUALIFICATIONS:

• Ability to service multi-million-dollaraccounts, support new and existing sales opportunities

• Experts in specific KPI contract details per client and awards

• Some familiarity with AS/400 operating system

SKILLS & ABILITIES:

• Critical thinking

• Root cause identification

• Problem solving

• Goal setting

• KPI monitoring

• Customer service

• Business solicitation

• Negotiation

• Relationship building

• Scheduling

• Project management

• Data analysis

• Effective communication

• Teamwork

Medical, Vision, Dental, Supplemental, and Life Insurances available + 401(k) retirement plan and quarterly match.

Workshift:

Education:

In compliance with Federal and State equal employment opportunity laws, qualified candidates are considered for all positions without regard to race, color, religion, sex, national origin, age, marital status, veteran status, non-job-related disability, or any other protected group status.