{"id":2793715,"url":"https://alion.io/job/stevens-transport-cs-representative-in-training-2","title":"CS Representative - in Training","company":{"id":2485378,"name":"Stevens Transport","domain":"stevenstransport.com","url":"https://alion.io/company/stevenstransport","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":3,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-21T05:46:15Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Dallas, United States","United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-10-16T00:00:00Z","employer_posted_date":"2026-10-16","last_verified_at":"2026-10-22T00:50:56Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"Department:\nOperationsJob Description:\nJOB SUMMARY: The Customer Success Representative in Training supports Customer Success operations while completing structured, role-specific onboarding in customer requirements, transportation processes, operating systems, service standards and escalation practices. The role provides flexible coverage across customer accounts and teams while building the proficiency required to manage assigned freight and service responsibilities independently.\nThis position is part of an active-bench development model designed to strengthen Customer Success coverage and create a qualified pipeline for permanent openings. Employees may provide temporary account, team or overflow support after completing required onboarding checkpoints. Conversion to a permanent Customer Success Representative position is not automatic or guaranteed and depends on documented readiness, consistent performance, schedule compatibility, business need and the availability of an approved position.\nPlease note this position is on-site at Stevens Transport headquarters in Dallas, Texas.\nJOB DESCRIPTION:\nKey Responsibilities\nComplete structured, role-specific onboarding in Customer Success processes, systems, customer expectations, service standards and escalation practices. \nProvide floating coverage across Customer Success teams and customer accounts while awaiting permanent placement. \nCommunicate professionally with customers and internal partners by email, phone and approved operating systems. \nBook loads and enter customer orders accurately and on time. \nAssign shipment details required for driver assignment and freight execution. \nSchedule pickup and delivery appointments for outbound shipments. \nTrack and trace shipments, monitor freight in transit and provide timely status updates. \nAssist with appointment requests, scheduling conflicts, delayed pickups or deliveries, billing questions and other service issues. \nPerform high-volume data entry, reporting and spreadsheet maintenance with strong attention to accuracy. \nReceive and cross-reference bills of lading, proof-of-delivery documentation and related shipment records. \nReview EDI and booking data for accuracy before customer verification or release. \nWork with analysts, Driver Management, Transportation Management, Brokerage, Rail and other internal teams to balance freight, capacity and customer commitments. \nMaintain assigned customer and carrier performance indicators and support the team’s on-time service expectations. \nIdentify service issues, escalate risks appropriately and participate in root-cause review and corrective action. \nAdapt to different customer accounts, workflows and team assignments as business coverage needs change. \nDemonstrate readiness for conversion to Customer Success Representative through reliable execution, sound judgment, customer communication and independent follow-through. \nTRAINING AND CONVERSION EXPECTATIONS\nOnboarding is focused on Customer Success and may vary based on the employee’s prior experience and demonstrated proficiency against established training requirements. \nThe employee may be assigned temporary account, team or overflow coverage after completing required onboarding checkpoints. \nConversion to a permanent Customer Success Representative position is not automatic or guaranteed and occurs only when an approved opening is available. \nEligibility for consideration will be based on successful completion of established training requirements and documented performance against standardized readiness criteria. \nPlacement decisions will consider demonstrated system and process proficiency, order and data accuracy, customer communication, service execution and follow-through, escalation and judgment, attendance and reliability where job-related and permitted by applicable law, the requirements of the available position, schedule compatibility and business need. \nThe same job-related criteria will be applied consistently to employees being considered for comparable openings, using a standardized scorecard approved by People & Performance. \nOnce an employee is placed in a permanent seat, the active-bench opening should be evaluated for backfill to preserve bench continuity. \nQUALIFICATIONS:\nMinimum Qualifications\nOne or more years of customer service, account support, transportation operations, logistics coordination or comparable customer-facing experience. \nDemonstrated ability to organize and prioritize high volumes of email, calls and time-sensitive requests. \nClear written and verbal communication, including the ability to handle difficult conversations professionally. \nAbility to perform accurately in a deadline-driven environment with rapidly changing priorities. \nWorking proficiency with Microsoft 365, including Outlook and Excel. \nAbility to learn transportation systems, customer requirements and operational processes quickly. \nAbility to work on-site in Dallas and work the published schedule for the position. Schedule requirements, including any weekend or after-hours rotation, will be communicated before an employee accepts a permanent assignment. \nPreferred Qualifications\nExperience in transportation, logistics, supply chain, business development or sales support. \nExperience with shipment tracking, order entry, appointment scheduling, EDI, KPI reporting or transportation management systems. \nFamiliarity with AS/400 or a comparable transportation operating system. \nExperience supporting multiple customers, accounts or operating teams. \nExposure to freight capacity, service recovery, accessorials, billing resolution or customer scorecards. \nSKILLS AND ABILITIES\nCustomer service and relationship building \nOrganization, prioritization and follow-through \nCritical thinking and sound judgment \nProblem solving and root-cause identification \nData accuracy and attention to detail \nKPI monitoring and reporting \nScheduling and shipment coordination \nAdaptability across accounts and teams \nEffective written and verbal communication \nCross-functional teamwork \nAccountability and ownership \nLearning agility and coachability \nEDUCATION\nHigh school diploma or equivalent required; associate’s or bachelor’s degree in business, logistics, supply chain or a related field preferred. \nPHYSICAL DEMANDS\nAbility to remain in a stationary position and work at a computer for extended periods, with or without reasonable accommodation. \nAbility to perform computer-based data entry and related office tasks, with or without reasonable accommodation. \nAbility to communicate by phone, video meeting, email and in person throughout the workday, with or without reasonable accommodation. \nWORK ENVIRONMENT AND SCHEDULE\nPrimarily office-based at Stevens Transport headquarters in Dallas, Texas. \nEmployees must be able to work the published schedule for the position. The standard daily schedule and any weekend, on-call or after-hours rotation must be finalized before posting and communicated during the recruiting process. \nThe role may provide coverage for different customer accounts or teams based on operational need. \nBENEFITS\nMedical, vi\nsion, dental, supplemental and life insurance options are available, along with a 401(k) retirement plan and company match, subject to plan terms and eligibility requirements.\nEQUAL EMPLOYMENT OPPORTUNITY\nStevens Transport is an equal opportunity employer. Employment decisions are based on job-related qualifications, business needs and individual merit, without regard to any status protected by applicable law. Reasonable accommodations may be provided during the application process and employment to enable qualified individuals with disabilities to perform the essential functions of the position, consistent with applicable law.\nWorkshift:\nEducation:\nIn compliance with Federal and State equal employment opportunity laws, qualified candidates are considered for all positions without regard to race, color, religion, sex, national origin, age, marital status, veteran status, non-job-related disability, or any other protected group status.","description_format":"text","description_chars":8094,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["Life insurance","Retirement plans"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Transportation & Logistics","Logistics","Intermodal Transport"],"lifecycle":[{"event":"open","at":"2026-10-17T21:35:23Z"}],"visa":[],"liveness":{"score":85,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.847,"p_room":1,"age_days":5,"expected_fill_days":21,"reasons":["conf:8","win:early"],"computed_at":"2026-10-21T05:46:15Z"},"pay":null,"html_url":"https://alion.io/job/stevens-transport-cs-representative-in-training-2","json_url":"https://alion.io/job/stevens-transport-cs-representative-in-training-2.json","meta":{"generated_at":"2026-10-22T01:40:40Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":851,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2485378},"rest":"https://alion.io/mcp/rest/get_company?id=2485378"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fstevens-transport-cs-representative-in-training-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fstevens-transport-cs-representative-in-training-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fstevens-transport-cs-representative-in-training-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/stevens-transport-cs-representative-in-training-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fstevens-transport-cs-representative-in-training-2"}]}