{"id":2199455,"url":"https://alion.io/job/stevens-transport-road-assist-coordinator","title":"Road Assist Coordinator","company":{"id":2485378,"name":"Stevens Transport","domain":"stevenstransport.com","url":"https://alion.io/company/stevenstransport","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":3,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":31,"computed_at":"2026-10-29T05:49:05Z"}},"role":"Administrative","role_family":"Administrative","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Dallas, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":45000,"max_usd":83000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":2178},"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-08-12T00:00:00Z","employer_posted_date":"2026-10-12","last_verified_at":"2026-10-29T08:04:19Z","board_verified":true,"closed_at":null,"days_open":78,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":78},"description":"Department:\nParagon Fleet Maintenance GroupJob Description:\nTHE ROLE: The Roadside Assistance Coordinator is a key position in keeping our Fleet safe while on the road. This position utilizes Truck, Trailer, Refrigeration mechanical experience as well as customer service experience to analyze, diagnosis, prevent, and fix mechanical issues. Are you great with people, do you have mechanical experience, are you a problem solver? This might be the position for you!!!\nIf you are a driven individual who thrives in an environment poised for growth to an already long-standing industry leading organization, then come make Stevens Transport's Paragon Leasing your new home.\nJOB DESCRIPTION:\nKey Responsibilities:\nReceiving calls from inbound callers and attempting to diagnose issues over the phone\nDelivering clear, effective communication to all parties\nRouting drivers to authorized repair facilities as needed\nCommunicating service interruptions to Operations so that alternative delivery plan can be made\nIdentifying warrantable repairs and file claims with the appropriate vendor or manufacturer\nProcessing and reconciling invoices for approval\nOther duties as assigned\nQUALIFICATIONS:\nMinimum Qualifications:\nPreference will be given to those with technical school certification\nSome knowledge of commercial vehicle components and common reasons for failure preferred\nEffective problem solving and decision-making skills\nAbility to handle multiple tasks in a fast-paced environment with rapidly changing priorities\nAbsolute commitment to following up with all parties involved\nHigh school diploma\nStrong written and verbal communication skills required\nBasic computer skills\nMust be able to handle heavy volume of inbound calls and email correspondence\nCustomer Service Skills\nPreferred Qualifications:\nDiesel Mechanic experience\nTrailer Mechanic experience\nThermoKing experience\nSKILLS & ABILITIES:\nDecision making\nCommunication\nSafety compliance\nKnowledge evaluation\nTraining and re-training\nIncident investigation\nPolicy interpretation\nConstructive feedback\nCalm under pressure\nDocumentation\nFederal & State Employment Law\nReporting\nMS365\nAS400\nPHYSICAL DEMANDS:\nProlonged periods sitting at a desk and working on a computer\nThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.\nWhile performing the duties of this job, the employee is regularly required to talk or hear. 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