{"id":2199442,"url":"https://alion.io/job/stevens-transport-student-training-manager","title":"Student Training Manager","company":{"id":2485378,"name":"Stevens Transport","domain":"stevenstransport.com","url":"https://alion.io/company/stevenstransport","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":81,"open_postings":4,"ghost_share":0,"stale_share":0.75,"repost_share":0,"time_to_fill_p50_days":31,"computed_at":"2026-11-09T06:03:00Z"}},"role":"HR","role_family":"HR","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Dallas, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":73000,"max_usd":147000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":2746},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-09-09T00:00:00Z","employer_posted_date":"2026-09-09","last_verified_at":"2026-11-09T23:34:19Z","board_verified":true,"closed_at":null,"days_open":62,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":62},"description":"Department:\nSafety Training & Risk ManagementJob Description:\nJOB SUMMARY:\nThe Student Training Manager is responsible for leading and overseeing the student training support functions, ensuring students receive the guidance, resources, planning, and coordination necessary to successfully complete the driver training program. This role is a key member of the Driver Training leadership team and works closely with the Director of Driver Training to support student success, improve retention, strengthen communication, and enhance the overall training experience.\nThe Student Training Manager provides leadership, coaching, and direction to the Student Training Counselors, Student Planners, and Graduate Yard Coordinator. The position establishes departmental goals and initiatives, manages student engagement efforts, and promotes a positive, professional environment focused on student development, accountability, and successful completion of training milestones.\nPlease note this position is on-site at Stevens Transport HQ in Dallas, Tx.\nJOB DESCRIPTION:\nKey Responsibilities\nProvide direct leadership and oversight of the Student Counseling Department and related student training support functions.\n\nSupervise, coach, and develop Student Training Counselors, Student Planners, and the Graduate Yard Coordinator to ensure consistent, high-quality student support.\n\nPartner with the Director of Driver Training to develop and execute student success, retention, engagement, and training completion strategies.\n\nMonitor student progression through all phases of training and coordinate timely intervention when challenges or barriers arise.\n\nServe as the primary escalation point for student issues, concerns, complaints, and conflict resolution.\n\nDevelop, implement, and maintain processes, policies, and best practices that support student engagement, accountability, and successful completion of training milestones.\n\nCollaborate with Driver Trainers, Training Safety, Recruiting, Operations, and other departments to strengthen communication and enhance the student experience.\n\nAnalyze retention, completion, progression, and satisfaction metrics and provide recommendations for continuous improvement.\n\nConduct regular team meetings, performance reviews, coaching sessions, and development discussions with direct reports.\n\nEnsure accurate, timely, and detailed documentation of student interactions, concerns, action plans, and resolutions.\n\nPromote a culture of professionalism, accountability, communication, customer service, and continuous improvement.\n\nPrepare and present departmental performance reports, trends, and recommendations to the Director of Driver Training.\n\nIdentify opportunities to improve the student experience and increase training completion rates.\n\nCoordinate student planning and graduate yard activities to support an organized transition through training milestones.\n\nLead special projects and initiatives as assigned by the Director of Driver Training.\n\nQUALIFICATIONS:\nMinimum Qualifications\nDemonstrated experience leading, coaching, and developing employees in a fast-paced operational or service environment.\n\nStrong written and verbal communication skills, including the ability to communicate effectively with students, drivers, employees, leaders, and cross-functional partners.\n\nProven ability to manage escalated concerns, resolve conflict, and maintain professionalism during challenging situations.\n\nStrong organizational, prioritization, and follow-through skills with the ability to manage multiple responsibilities.\n\nAbility to interpret performance data, identify trends, and recommend practical improvements.\n\nProficiency with Microsoft Office applications, including Excel, Word, Outlook, and PowerPoint.\n\nPreferred Qualifications\nExperience in transportation, logistics, driver training, workforce development, education, or a related environment.\n\nExperience supporting student, trainee, employee, or customer retention and engagement programs.\n\nExperience developing procedures, departmental goals, performance reports, or continuous improvement initiatives.\n\nExperience with AS/400 or related transportation systems.\n\nSKILLS AND ABILITIES:\nLeadership\n\nCoaching\n\nStudent engagement\n\nConflict resolution\n\nPerformance management\n\nProcess improvement\n\nData analysis\n\nReporting\n\nCommunication\n\nCustomer service\n\nDecision making\n\nCross-functional collaboration\n\nDocumentation\n\nPolicy interpretation\n\nStrategic planning\n\nWork Experience:\n3+ years of leadership, supervisory, coaching, or team management experience.\n\n5+ years of professional experience in training, operations, transportation, customer service, employee development, or a related field preferred.\n\nEducation:\nHigh school diploma or equivalent required.\n\nBachelor's degree in Business Administration, Human Resources, Education, Transportation, Logistics, or a related field preferred; equivalent relevant experience may be considered.\n\nPhysical Demands:\nProlonged periods sitting at a desk and working on a computer.\n\nFrequent communication by phone, video conference, and in-person meetings.\n\nAbility to move throughout office, training, and yard environments as business needs require.\n\nIn compliance with Federal and State equal employment opportunity laws, qualified candidates are considered for all positions without regard to race, color, religion, sex, national origin, age, marital status, veteran status, non-job-related disability, or any other protected group status.\nWorkshift:\nM-F (Weekend Rotation) (United States of America)Education:\nIn 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