{"id":1193238,"url":"https://alion.io/job/stewart-title-guaranty-end-user-support-technician","title":"End-User Support Technician","company":{"id":1284733,"name":"Stewart Title Canada","domain":"stewart.ca","url":"https://alion.io/company/stewart-ca","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":3,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":36,"computed_at":"2026-10-28T05:59:10Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Portland, United States","Nashville, United States","United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":41000,"max_usd":78000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":298},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"SharePoint","optional":false}],"status":"closed","first_seen_at":"2026-08-06T00:00:00Z","employer_posted_date":"2026-08-06","last_verified_at":"2026-10-10T18:16:27Z","board_verified":false,"closed_at":"2026-10-10T18:16:27Z","days_open":65,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":65},"description":"At Stewart, we know that success begins with great people. As a Stewart employee, you’ll be joining a company that was named a 2024-2025 Best Company to Work For by U.S. News & World Report, and a 2025 Top Workplace by USA Today. We are committed to helping you own, develop, and nurture your career. We invest in your career journey because we understand that as you grow, so does our company. And our priority is smart growth - by attaining the best people, investing in tools and resources that enable success, and creating a better home for all.\nYou will be part of an inclusive work environment that reflects the customers we serve. You’ll be empowered to use your unique experiences, passion and skills to help our company and the communities we serve constantly evolve and improve. Together, we can achieve our vision of becoming the premier title and real estate services company.\nStewart is a global real estate services company, providing title insurance, settlement, underwriting, and lender services through our family of companies. To learn more about Stewart, visit stewart.com/about.\nMore information can be found on stewart.com. Get title industry information and insights at stewart.com/insights. Follow Stewart on Facebook @StewartTitleCo, on Instagram @StewartTitleCo and on LinkedIn @StewartTitle\nJob Description\nJob Summary\nProvides technical support for hardware, software, and systems to ensure a reliable end user experience. Responsibilities include troubleshooting issues, resolving service requests, and supporting device and application usage. As experience increases, duties expand to handling complex problems, leading support efforts, and contributing to process improvements and user enablement.Job Responsibilities\nResolves more complex end-user issues, including software installations, peripheral configurations, and system performance troubleshooting.\nAssists in IT service management activities, ensuring timely resolution of incidents and requests.\nDevelops and updates technical documentation, user guides, and knowledge base articles.\nProvides user training on IT systems, best practices, and self-service resources.\nProvides timely technical support to ensure end-user productivity.\nInstalls, configures, and maintains desktops, peripherals, and software.\nTroubleshoots non-routine issues and restores functionality either remotely or on-site.\nResolves issues referred by help desk support.\nAssists in the development of training materials.\nPerforms internal audits of documentation and communications.\nHelps maintain accuracy and accessibility of end-user content in CMS/SharePoint.\nApplies working knowledge of organizational practices and business fundamentals.\nAddresses moderately complex problems using experience, judgment, and established precedents while operating within broad guidelines and policies.\nIndividual contributor performing work with limited supervision; may provide guidance to less experienced team members as appropriate.\nPerforms all other duties as assigned by management.\nAbility to lift and move equipment up to 40 pounds, including floor-to-waist, waist-to-shoulder, and overhead lifts.\nFrequent bending, kneeling, and reaching to install or troubleshoot hardware under desks or in tight spaces.\nEducation\nHigh school diploma required; Bachelor’s preferred\nExperience\nTypically requires 2+ years of related work experience\nEqual Employment Opportunity Employer\nStewart is committed to ensuring that its online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you have a disability and need assistance or an accommodation in the application process, please contact us by email at .\nBenefits\nStewart offers eligible employees a competitive benefits package that includes, but is not limited to a variety of health and wellness insurance options and programs, paid time off, 401(k) with company match, employee stock purchase program, and employee discounts.","description_format":"text","description_chars":4021,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Professional Services","Real Estate","Fraud Detection"],"lifecycle":[{"event":"open","at":"2026-09-24T17:36:09Z"},{"event":"close","at":"2026-10-10T18:16:27Z"}],"visa":[],"liveness":null,"pay":null,"html_url":"https://alion.io/job/stewart-title-guaranty-end-user-support-technician","json_url":"https://alion.io/job/stewart-title-guaranty-end-user-support-technician.json","meta":{"generated_at":"2026-10-29T02:27:49Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3763,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-30T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1284733},"rest":"https://alion.io/mcp/rest/get_company?id=1284733"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fstewart-title-guaranty-end-user-support-technician"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fstewart-title-guaranty-end-user-support-technician"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fstewart-title-guaranty-end-user-support-technician"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/stewart-title-guaranty-end-user-support-technician\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fstewart-title-guaranty-end-user-support-technician"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":1193238}},{"tool":"search_jobs","arguments":{"company":"stewart.ca","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":1193238},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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