{"id":2458149,"url":"https://alion.io/job/steyn-group-reservations-agent","title":"Reservations Agent","company":{"id":687362,"name":"Steyn Group","domain":"steyngroup.com","url":"https://alion.io/company/steyngroup","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":null},"role":"Hospitality","role_family":"Hospitality","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bridport, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":32000,"max_usd":43000,"period":"year","method":"role_country_seniority_unknown","sample_n":82},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"GDPR","optional":false},{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-13T16:24:37Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-10-14T00:40:26Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Reservations Agent - Louma Country Hotel\nOverview:\nAs a Reservations Agent at Louma Country Hotel, you will be the first point of contact for all guest enquiries and bookings, ensuring each interaction is handled promptly, accurately, and with warmth. You will lead the reservations process, managing bookings, availability, and rates while providing essential guest information to relevant hotel departments. As an ambassador for our brand, you will ensure every guest receives an exceptional first impression and a seamless reservations experience that embodies the Louma ethos.\nKey Responsibilities:\n1. Reservations & Bookings\nRespond to enquiries via phone, email, website, and booking channels, efficiently converting them to confirmed bookings with clear communication.\n\nManage all types of bookings (individual, group, event, retreat), including amendments, cancellations, and special requests.\n\nPrioritise and organise daily workload, ensuring prompt response to all enquiries.\n\nConsistently apply booking, deposit, and cancellation policies; process payments as per Financial Procedures.\n\nProactively follow up on enquiries and quotations to maximise conversion rates.\n\n2. Rates, Availability & Channels\nMaintain up-to-date availability, room inventory, and rates across all systems and channels, in line with Sales & Marketing guidance.\n\nManage and update listings on online travel agents and channel managers, ensuring content and restrictions are correct.\n\nAlert the Head of Guest Relations to opportunities and risks related to occupancy and pick-up trends.\n\n3. Guest Communication & Pre-arrival\nCommunicate with guests post-booking and pre-arrival to confirm details, manage expectations, and ensure a smooth check-in process.\n\nCoordinate pre-booking of experiences, treatments, dining, and transfers; work closely with the Driver on guest arrivals and departures.\n\nEnsure accurate and timely communication of arrival information, VIP status, special requests, allergies, and accessibility needs to all relevant teams.\n\nDeliver clear, high-quality communication throughout the guest journey - from enquiry through post-visit.\n\n4. Systems, Data & Reporting\nDemonstrate expertise in using CRM and property management systems to ensure accuracy and to support upselling.\n\nAdhere to GDPR and SOPs for collecting, storing, and using guest data.\n\nGenerate regular reservation reports (occupancy, pick-up, conversion, cancellations, lead sources) for management review.\n\nPropose improvements to booking systems and related processes.\n\n5. Experiences & Upselling\nRegularly promote Louma's activities, experiences, and events during reservation and pre-arrival communications.\n\nIdentify and recommend upselling opportunities such as upgrades, packages, spa, and dining.\n\nSupport Sales & Marketing teams with relevant market information on pricing, services, and competitors.\n\n6. Health, Safety & Security\nServe as a Competent Person, implementing and following health & safety policies, SOPs, and operations manuals.\n\nHelp ensure secure access to hotel premises for the safety of guests, colleagues, and partners.\n\nBe knowledgeable in all fire, evacuation, and emergency procedures.\n\n7. Training & Qualifications\nEssential: Proficiency with CRM/property management systems, Microsoft Office, basic accounting, and fire safety.\n\nDesirable: First Aid at Work, Basic Food Hygiene, experience with channel managers, and online travel agents.\n\nPrior reservations or front office experience in luxury hospitality is preferred.\n\n8. Additional Requirements\nWillingness to work weekends and evenings as required.\n\nMaintain a presentable, cheerful, and polite demeanour, with high standards of personal hygiene and uniform care.\n\nExhibit focus, enthusiasm, a proactive attitude, and the ability to work independently or as part of a team.\n\nDemonstrate excellent attention to detail and both written and verbal communication skills.\n\nRepresent Louma’s values in all interactions.\n\nCarry out any other reasonable duties as assigned by the Head of Guest Relations.\n\nCompany Benefits\nEnhanced Pension Scheme\n\nPrivate Medical Insurance\n\nPrivate Dental Insurance\n\nPerformance Related Bonus Scheme\n\nAnnual Performance Review","description_format":"text","description_chars":4212,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Dental insurance","Health insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Investment Holding Companies"],"lifecycle":[{"event":"open","at":"2026-10-13T16:37:00Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":68,"reasons":["conf:2","win:early"],"computed_at":"2026-10-14T03:09:13Z"},"pay":null,"html_url":"https://alion.io/job/steyn-group-reservations-agent","json_url":"https://alion.io/job/steyn-group-reservations-agent.json","meta":{"generated_at":"2026-10-14T03:09:13Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4912,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":687362},"rest":"https://alion.io/mcp/rest/get_company?id=687362"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsteyn-group-reservations-agent"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsteyn-group-reservations-agent"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsteyn-group-reservations-agent"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/steyn-group-reservations-agent\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsteyn-group-reservations-agent"}]}