{"id":753297,"url":"https://alion.io/job/steyngroup-reservations-agent","title":"Reservations Agent","company":{"id":687362,"name":"Steyn Group","domain":"steyngroup.com","url":"https://alion.io/company/steyngroup","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bridport, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":35000,"max_usd":89000,"period":"year","method":"role_country_seniority_unknown","sample_n":190},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-01T12:58:54Z","employer_posted_date":"2026-09-01","last_verified_at":"2026-10-13T08:51:16Z","board_verified":true,"closed_at":null,"days_open":41,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":41},"description":"Join Our Team at Louma Country Hotel\nAt Louma Country Hotel, we are passionate about creating exceptional guest experiences through outstanding food, hospitality and service. We are looking for a motivated, organised and enthusiastic Reservations Agent team member to join our market-leading operation and play a key role in delivering a seamless, personalised guest journey from the initial enquiry through to departure.\nAbout the Role\nAs a Reservations Agent team member, you will be responsible for handling guest enquiries, reservations and guest communications professionally and efficiently, ensuring accurate and seamless communication between guests and the wider hotel team. You will play an important role in creating a personalised guest journey, from the initial enquiry through to arrival and throughout their experience at Louma Country Hotel.\nYou will also play a key role in maximising revenue through proactive upselling and promotion of our Experiences & Activities, including Wellness & Spa, food and beverage offerings and other guest experiences. By understanding each guest’s needs and preferences, you will confidently recommend relevant experiences and opportunities to enhance their stay while supporting the hotel's commercial objectives.\nKey Responsibilities\nManage incoming enquiries by telephone, email and other booking channels in a professional, friendly and timely manner.\n\nTake accurate reservations, ensuring all relevant guest information, booking details, dietary requirements, allergies, preferences and special requests are recorded correctly.\n\nMaintain an up-to-date knowledge of the hotel's F&B offering, menus, pricing, availability, Experiences & Activities, Wellness & Spa and special offers.\n\nProvide guests with accurate, engaging and personalised information about Louma Country Hotel and confidently recommend suitable offerings based on their individual needs and interests.\n\nProactively upsell and promote Experiences & Activities, including Wellness & Spa, F&B and other hotel offerings, to maximise revenue and enhance the overall guest experience.\n\nIdentify opportunities to add value to guest stays through personalised recommendations, upgrades, experiences and special occasions.\n\nLiaise efficiently with the F&B, Kitchen, Guest Relations, Wellness & Spa and other relevant teams to ensure reservations and guest requirements are communicated clearly and delivered effectively.\n\nMonitor and manage reservations, amendments, cancellations, no-shows and special requests in accordance with hotel procedures.\n\nEnsure guest preferences, important information and special requirements are accurately recorded and communicated to the relevant teams.\n\nAssist with VIP, repeat guest, special occasion and group reservations, ensuring all details are accurately captured and communicated.\n\nSupport the Guest Relations team as required, including Main Barn cover, welcoming guests and assisting with guest check-ins and check-outs.\n\nAct as a key point of contact for guests, responding to enquiries, requests and feedback professionally and ensuring appropriate follow-up.\n\nFollow all hotel procedures relating to reservations, guest information, payments, data protection and security.\n\nMaintain a professional, welcoming and knowledgeable approach across all guest interactions and communications.\n\nSupport the F&B and wider hotel teams during busy service periods, events and peak operational periods where required.\n\nMaintain a high standard of organisation, accuracy, presentation and communication at all times.\n\nGuest Experience\nAct as an ambassador for Louma Country Hotel.\n\nDeliver a warm, professional and personalised guest experience from the initial enquiry through to the guest's arrival.\n\nAnticipate guest needs and proactively identify opportunities to enhance their experience.\n\nProvide knowledgeable recommendations across food, beverage, activities, experiences and events.\n\nEnsure all guest requests, preferences and special occasions are communicated effectively to the wider team.\n\nSupport the delivery of a market-leading food and beverage experience.\n\nHandle guest enquiries and concerns professionally, calmly and efficiently.\n\nWhat You'll Bring / About You\nWe’re looking for someone who is:\nReliable, proactive and passionate about delivering exceptional guest service.\n\nHighly organised, with excellent attention to detail and accuracy.\n\nConfident and professional when communicating with guests by telephone, email and face-to-face.\n\nFriendly, welcoming and naturally comfortable building rapport with guests.\n\nCommercially aware, with the confidence to upsell and promote F&B offerings, experiences and events.\n\nCalm under pressure and able to manage multiple reservations, enquiries and priorities effectively.\n\nA positive team player who communicates clearly and works collaboratively with colleagues across the hotel.\n\nConfident using computer systems and comfortable learning reservation and booking platforms.\n\nFlexible and able to work evenings, weekends and during busy periods.\n\nPrevious experience in hospitality, restaurant reservations, guest relations, customer service or a similar role is desirable but not essential.\n\nCompany Benefits\nCompetitive rates of pay.\n\nPension.\n\nPrivate Health Insurance.\n\nPrivate Dental Insurance.\n\nOpportunity to develop within a growing and market-leading hospitality operation.\n\nTraining and development opportunities.\n\nEmployee discounts and benefits across Louma Country Hotel, where applicable.\n\nJoin Us\nIf you’re organised, personable, detail-oriented and passionate about creating exceptional hospitality experiences, we’d love to hear from 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