{"id":4179355,"url":"https://alion.io/job/stfc-technical-analyst-m365","title":"Technical Analyst M365","company":{"id":2446796,"name":"STFC","domain":"stfccareers.co.uk","url":"https://alion.io/company/stfccareers","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":null},"role":"Analytics","role_family":"Analytics","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Newport, United Kingdom","Billingham, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":34101,"max":40000,"currency":"GBP","period":"year","gross":null,"usd_annual":53136},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"AI Agents","optional":false},{"name":"Confluence","optional":false},{"name":"Copilot","optional":false},{"name":"Copilot Studio","optional":false},{"name":"ITIL","optional":false},{"name":"Jira","optional":false},{"name":"Microsoft Entra ID","optional":false},{"name":"OneDrive","optional":false},{"name":"Power Automate","optional":false},{"name":"SharePoint","optional":false}],"status":"live","first_seen_at":"2026-11-12T14:32:24Z","employer_posted_date":"2026-11-12","last_verified_at":"2026-11-12T17:03:54Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"M365 Technical Analyst\nSwindon, Newport, or Stockton-on-Tees\nBand D - £34,101 - £40,000\nIt’s an exciting time to join UKSBS as we transform our business to be the leading UK public sector business service provider. We aim to become a very different organisation over the next few years as we move to a modern multi-platform, digitally enabled organisation.\nThe Office Productivity team enables the tools and technologies that power how UKSBS works. We are responsible for Microsoft 365, Copilot, Power Platform, CoPilot, SharePoint and other productivity services used across the organisation.\nDuties will include, but are not limited to the following:\nProvide 3rd line support for Office Productivity services. \nAdminister and improve Microsoft 365, including Teams, SharePoint, OneDrive and Power Platform. \nSupport the adoption and ongoing development of Microsoft Copilot and AI-enabled services. \nConfigure, maintain and optimise productivity platforms and integrations. \nInvestigate and resolve technical issues, incidents and service requests. \nDevelop and maintain technical documentation and knowledge articles. \nSupport testing, deployment and implementation of new features and capabilities. \nIdentify opportunities for automation, service improvement and increased user productivity. \nWork with stakeholders / Product Owner to understand requirements and deliver technical solutions. \nEnsure services comply with security, governance and data protection standards.\nStrong knowledge of Microsoft 365 administration and support.\nExperience with Teams, SharePoint Online, OneDrive and Power Platform.\nUnderstanding of Microsoft Copilot, AI technologies, or a strong desire to specialise in this area.\nExperience providing 2nd/3rd line technical support.\nStrong troubleshooting and problem-solving skills.\nExperience producing technical documentation and guidance.\nExcellent customer focus and stakeholder engagement skills.\nAbility to manage competing priorities and work independently.\nTo do this role well you will need:\nStrong knowledge of Microsoft 365 administration and support.\nExperience with Teams, SharePoint Online, OneDrive and Power Platform.\nUnderstanding of Microsoft Copilot, AI technologies, or a strong desire to specialise in this area.\nExperience providing 2nd/3rd line technical support.\nStrong troubleshooting and problem-solving skills.\nExperience producing technical documentation and guidance.\nExcellent customer focus and stakeholder engagement skills.\nAbility to manage competing priorities and work independently.\nThe following would be advantageous but are not essential:\nExperience with Copilot Studio, Power Automate or AI agent technologies.\nExperience with Jira and Confluence.\nKnowledge of Microsoft Entra ID and Exchange Online.\nITIL, Microsoft or related certifications.\nSAFe Agile experience\nYour application:\nAs part of the application process, you must submit both a CV and a covering letter. Your covering letter should outline your reasons for applying for the role and highlight any transferable skills and/or relevant experience that support your application. Please note that applications submitted without a covering letter will not be progressed.\nArtificial Intelligence:\nArtificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn.\nSuccessful candidates may be required to undergo Security Clearance (National Security Vetting) as part of their employment. To meet these standards, applicants must normally have lived in the UK for at least the last five years and be able to satisfy background, identity and criminal record checks.\nWe are UKSBS. We are creating a place where people love to work, a culture where we lead, we change, we deliver and we empower our people to be curious, take action and add value.\nWe look forward to hearing from you.","description_format":"text","description_chars":4117,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Quantum Science & Computing","Research Institutes"],"lifecycle":[{"event":"open","at":"2026-11-12T17:03:54Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":30,"reasons":["conf:1","win:early"],"computed_at":"2026-11-12T18:32:37Z"},"pay":{"stated_usd_annual":53136,"is_top_pay":false},"html_url":"https://alion.io/job/stfc-technical-analyst-m365","json_url":"https://alion.io/job/stfc-technical-analyst-m365.json","meta":{"generated_at":"2026-11-12T18:32:37Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":38991,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2446796},"rest":"https://alion.io/mcp/rest/get_company?id=2446796"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fstfc-technical-analyst-m365"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fstfc-technical-analyst-m365"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fstfc-technical-analyst-m365"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/stfc-technical-analyst-m365\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fstfc-technical-analyst-m365"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4179355}},{"tool":"search_jobs","arguments":{"company":"stfccareers.co.uk","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4179355},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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