{"id":2096917,"url":"https://alion.io/job/stifel-it-analyst-itsm-platform-support","title":"IT Analyst-ITSM Platform Support","company":{"id":692655,"name":"Stifel","domain":"stifel.com","url":"https://alion.io/company/stifel","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Saint Louis, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":59000,"max_usd":116000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":552},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false},{"name":"ITSM","optional":false},{"name":"Outlook","optional":true},{"name":"PowerShell","optional":true},{"name":"Python","optional":true},{"name":"SQL","optional":true}],"status":"live","first_seen_at":"2026-10-08T17:09:47Z","employer_posted_date":"2026-10-08","last_verified_at":"2026-10-20T07:43:06Z","board_verified":true,"closed_at":null,"days_open":11,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":11},"description":"Why Stifel\nStifel strives for a culture that puts its clients and associates first: a culture where everyone belongs, everyone is welcome, and everyone contributes to the success of our clients, their careers, and the firm as a whole.\nLet’s talk about how you can find your place here at Stifel, where success meets success.\nWhat You'll Be Doing\nThe IT Analyst - ITSM Platform Support is an entry-level role designed for individuals beginning their career in IT service management and enterprise platforms. The position provides structured, hands-on exposure to the ITSM platform while developing both technical skills and business acumen under the guidance of senior analysts and platform owners. This role focuses on learning how technology enables business services, how ITSM processes support employee experience, and how platform decisions align with operational and organizational needs. The IT Analyst builds foundational technical capability while gaining an understanding of stakeholder needs, service outcomes, and value delivery.\nWhat We're Looking For\nSupport incident request and change workflows by assisting with setup, testing, and data accuracy.\nPerform basic configuration and maintenance tasks in the ITSM platform under supervision.\nHelp identify, document, and escalate platform issues to senior analysts.\nParticipate in testing and validation of platform changes to ensure they meet both technical and business expectations.\nAssist with routine platform health checks, data quality reviews, and simple operational reports.\nAssist in gathering and understanding basic business requirements for service requests and workflows.\nHelp translate service needs into clearly defined request forms, catalogs, and workflows using established templates.\nCreate and maintain basic documentation for configurations, procedures, and common service use cases.\nAssist with platform enhancements, automation efforts, and integrations as assigned.\nDevelop foundational knowledge of ITSM processes such as incident, request, change, and problem management.\nLearn platform standards, design patterns, and governance practices through mentorship and review.\nCollaborate with technical and non-technical team members to understand both the “how” and the “why” behind platform decisions.\nBuild communication skills by explaining technical concepts in a clear, business-friendly manner.\nWhat You'll Bring\nInterest in learning IT service management concepts and how technology supports business services.\nAbility to learn new systems, follow established standards, and apply feedback.\nStrong attention to detail, problem-solving skills, and curiosity about how systems and processes work.\nWillingness to collaborate with both technical teams and business stakeholders.\nEducation & Experience\nMinimum Required: Bachelor’s degree in Information Technology, Computer Science, Business Information Systems, or a related field, or equivalent academic or practical experience.\nMinimum Required: 1+ years of experience in IT, application support, service operations, or a related technical field.\nPreferred: Relevant coursework, internships, labs, or hands-on learning related to IT, service management, or enterprise platforms. Exposure to ITIL concepts or interest in pursuing ITIL Foundation certification is a plus.\nLicenses & Credentials\nMinimum Required: None.\nSystems & Technology\nFamiliarity with Microsoft Word, Excel, Outlook, and basic documentation tools.\nExposure to an ITSM platform (such as Halo ITSM) through coursework, training, or entry-level experience preferred.\nBasic understanding of tickets, workflows, or request systems is helpful.\nWillingness to learn change governance, release management, and service reporting concepts.\nExperience with scripting languages (Python, Powershell), SQL, HTML, CSS, and AI strongly preferred.\nAbout Stifel\nStifel is more than 130 years old and still thinking like a start-up. We are a global wealth management and investment banking firm serious about innovation and fresh ideas. Built on a simple premise of safeguarding our clients’ money as if it were our own, coined by our namesake, Herman Stifel, our success is intimately tied to our commitment to helping families, companies, and municipalities find their own success.\nWhile our headquarters is in St. Louis, we have offices in New York, San Francisco, Baltimore, London, Frankfurt, Toronto, and more than 400 other locations. Stifel is home to approximately 9,000 individuals who are currently building their careers as financial advisors, research analysts, project managers, marketing specialists, developers, bankers, operations associates, among hundreds more. Let’s talk about how you can find your place here at Stifel, where success meets success.\nAt Stifel we offer an entrepreneurial environment, comprehensive benefits package to include health, dental and vision care, 401k, wellness initiatives, life insurance, and paid time off.\nStifel is an Equal Opportunity Employer.","description_format":"text","description_chars":4990,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["401k plan","Life insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Wealth Management & Financial Advisors","Investment Banking & M&A Advisory","Online Brokerage & Trading Platforms"],"lifecycle":[{"event":"open","at":"2026-10-08T17:09:47Z"}],"visa":[],"liveness":{"score":57,"band":"ok","label":"Likely open","p_open":1,"p_active":0.758,"p_room":0.75,"age_days":11,"expected_fill_days":16,"reasons":["conf:2","velocity","win:late","comp:junior"],"computed_at":"2026-10-20T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/stifel-it-analyst-itsm-platform-support","json_url":"https://alion.io/job/stifel-it-analyst-itsm-platform-support.json","meta":{"generated_at":"2026-10-20T12:03:00Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":13329,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-21T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":692655},"rest":"https://alion.io/mcp/rest/get_company?id=692655"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fstifel-it-analyst-itsm-platform-support"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fstifel-it-analyst-itsm-platform-support"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fstifel-it-analyst-itsm-platform-support"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/stifel-it-analyst-itsm-platform-support\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fstifel-it-analyst-itsm-platform-support"}]}