{"id":3013177,"url":"https://alion.io/job/still-customer-order-fulfillment-planner","title":"Customer Order Fulfillment Planner","company":{"id":4376379,"name":"STILL","domain":"still.at","url":"https://alion.io/company/still-gesellschaft-m-b-h","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":85,"open_postings":651,"ghost_share":0.072,"stale_share":0.017,"repost_share":0.332,"time_to_fill_p50_days":122,"computed_at":"2026-10-28T05:59:10Z"}},"role":"Operations","role_family":"Operations","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Mexico"],"countries":["MX"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":32000,"max_usd":75000,"period":"year","method":"role_seniority_country_cell","sample_n":8},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false}],"status":"live","first_seen_at":"2026-10-21T15:47:51Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-10-28T21:23:52Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"Responsible for ensuring that a customer sales order progresses successfully from order receipt through shipment and delivery.Ensure customer orders are shipped on time and in full (OTIF) while proactively managing shortages, capacity constraints, and delivery risks.\nWe offer:\nJob Description:\nOrder Management\nMonitor open sales orders and customer commitments.\nTrack past-due and at-risk orders.\nPrioritize critical customer orders and expedites.\nMaintain promise dates and communicate changes.\nMaterial Follow-Up\nReview shortages impacting customer orders.\nCoordinate with Purchasing and Sourcing on late materials.\nEscalate supplier issues affecting customer deliveries.\nVerify material availability before order release.\nProduction Coordination\nWork with Master Scheduler & Production Planners.\nMonitor production progress against customer requirements.\nIdentify bottlenecks and recovery opportunities.\nSupport schedule adjustments to meet customer demand.\nCustomer Service & Reporting\nProvide order status updates.\nCommunicate risks and recovery plans.\nReport backlog, OTIF, and past-due performance.\nParticipate in daily, weekly, and SIOP reviews.\nKPIs\nOTIF (On Time in Full)\nOTD (On Time Delivery)\nBacklog Aging\nPast Due Orders\nExpedite Requests \nRequired Qualifications:\nBachelor’s degree in Industrial Engineering, Supply Chain, Operations, or related.\n+5 years of experience in:\nProduction Planning within manufacturing plants\nShop-floor execution environments\nProven hands-on experience with: Production order creation and management, Shop floor coordination, Manufacturing execution\nStrong experience in SAP PP (Production Planning) (MM-only profiles will not be considered).\nStrong analytical and problem-solving skills.\nExperience working in capacity-constrained environments.\nAdvanced Excel skills.\nEnglish proficiency (written and verbal).\nTasks and Qualifications:\nWhat We Offer:\nCareer Development\nCompetitive Compensation and Benefits\nPay Transparency\nGlobal Opportunities\nLearn More Here: https://www.dematic.com/en-us/about/careers/what-we-offer\nDematic provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.\nThis policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.\nLogistics and Supply Chain Careers at Dematic\nChart your path! Whether you are an engineer, customer service agent, supply chain expert, or salesperson, Dematic has a role for you.\nLogistics and Supply Chain Careers at Dematic\nChart your path! 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