{"id":3334073,"url":"https://alion.io/job/still-senior-manager-service-delivery","title":"Senior Manager Service Delivery","company":{"id":4376379,"name":"STILL","domain":"still.at","url":"https://alion.io/company/still-gesellschaft-m-b-h","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":83,"open_postings":629,"ghost_share":0.111,"stale_share":0.019,"repost_share":0.339,"time_to_fill_p50_days":97,"computed_at":"2026-11-01T06:10:25Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Exeter, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":39000,"max_usd":74000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":97},"experience_years_min":null,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-26T00:00:00Z","employer_posted_date":"2026-10-26","last_verified_at":"2026-11-01T22:56:09Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"Exciting Career Opportunity as a Senior Manager Service Delivery at STILL Material Handling.Join STILL Material Handling, a global leader in forklift trucks and warehouse equipment, and become part of a team that values innovation, collaboration, and excellence.\nAbout the Role\nIn this role you will have UK wide responsibility for the management of the Regional Service Managers, and in turn our engineering teams, providing excellent leadership to lift the bar on capability, and ensuring all agreed targets are achieved.\nYou will be a critical part of the UK Service Leadership team, delivering outstanding support via strong, effective relationships, as well as being an inspiring and highly effective senior leader collaborating across the company and acting as an exemplary ambassador and role model for STILL.\nResponsibilities;\nLead and develop Regional Service Managers through effective coaching, mentoring and performance management.\nConduct regular one-to-one reviews, providing clear direction, feedback and support.\nManage operational budgets, including revenue of up to £10m.\nDeliver core Service KPIs, including revenue, profitability, customer satisfaction and operational performance.\nBuild strong relationships with customers and key stakeholders to ensure high levels of service and retention.\nEnsure compliance with all commercial, technical, quality, health, safety and environmental standards.\nStrengthen service relationships across the dealer and partner network in partnership with the Dealer Development team.\nEnsure QHSE policies and safe working practices are consistently maintained and adhered to.\nAct as the escalation point for Regional Service Managers and customers, ensuring timely issue resolution.\n• Support business growth by identifying and securing opportunities to increase service revenue and customer value.\nWe offer:\nAt STILL Material Handling, we believe in rewarding our people. Your package will include:\nCompetitive salary based on experience\n25 days annual leave plus statutory bank holidays\nAdditional holiday entitlement for long service milestones\nCompany pension scheme (5% employer contribution, minimum 5% employee contribution)\nAccess to discounts from major UK brands\n“Recommend a Friend” bonus scheme\nEligibility for Employee Incentive Schemes\nLaptop and phone provided\nTasks and Qualifications:\nWe’re interested in candidates with experience in:\nDemonstrable experience within the Materials Handling industry.\nProven leadership capability with experience managing both people and operational activities, including the successful leadership and development of leaders.\nStrong coaching and mentoring skills, with a track record of developing talent and enabling high-performing teams.\nExcellent communication, influencing, and negotiation skills, with the ability to engage effectively at all levels.\nStrong stakeholder management skills, capable of building and maintaining productive relationships while effectively influencing both peers and senior leaders.\nA dynamic, proactive, and resilient approach, underpinned by integrity, determination, and a results-focused mindset.\nBroad commercial and business awareness, with a strong understanding of operational priorities and customer requirements.\nCustomer-focused and conscientious, consistently delivering high standards of service and operational excellence.\nStrong commercial acumen, with the ability to balance business objectives, operational performance, and customer outcomes.\nOur Commitment to Inclusion\nSTILL Material Handling is an equal opportunities employer. We welcome applications from all individuals regardless of age, disability, gender identity, marital status, race, religion, or sexual orientation.\nIf you require adjustments during the application or interview process, please let us know.\nPlease note: Successful candidates must provide proof of the right to work in the UK. We are unable to offer sponsorship or relocation assistance at this time.\nReady to join us? Apply today and take your career to the next level!","description_format":"text","description_chars":4052,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Annual leave","Relocation assistance"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":true,"industries":["Warehousing","Industrial Machinery"],"lifecycle":[{"event":"open","at":"2026-10-27T13:04:00Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":6,"expected_fill_days":97,"reasons":["conf:3","velocity","win:early","comp:brand"],"computed_at":"2026-11-01T06:10:25Z"},"pay":null,"html_url":"https://alion.io/job/still-senior-manager-service-delivery","json_url":"https://alion.io/job/still-senior-manager-service-delivery.json","meta":{"generated_at":"2026-11-02T00:29:55Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":823,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-03T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4376379},"rest":"https://alion.io/mcp/rest/get_company?id=4376379"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fstill-senior-manager-service-delivery"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fstill-senior-manager-service-delivery"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fstill-senior-manager-service-delivery"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/still-senior-manager-service-delivery\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fstill-senior-manager-service-delivery"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3334073}},{"tool":"search_jobs","arguments":{"company":"still.at","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3334073},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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