{"id":3024241,"url":"https://alion.io/job/still-wan-network-service-delivery-manager","title":"WAN & Network Service Delivery Manager","company":{"id":4376379,"name":"STILL","domain":"still.at","url":"https://alion.io/company/still-gesellschaft-m-b-h","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":88,"open_postings":608,"ghost_share":0.043,"stale_share":0.008,"repost_share":0.262,"time_to_fill_p50_days":93,"computed_at":"2026-10-25T05:49:26Z"}},"role":"Product","role_family":"Product","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Pune, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":17500,"max_usd":40000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":9},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITSM","optional":false},{"name":"Service Desk","optional":false},{"name":"Wi-Fi","optional":false}],"status":"closed","first_seen_at":"2026-10-16T00:00:00Z","employer_posted_date":"2026-10-16","last_verified_at":"2026-10-23T20:37:26Z","board_verified":false,"closed_at":"2026-10-23T20:37:26Z","days_open":7,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":7},"description":"WAN & Network Service Delivery ManagerWe offer:\nThe WAN & Network Service Delivery Manager combines two equally important responsibilities within KION's Enterprise Network service. Approximately 50% of the role governs the global WAN managed service, and approximately 50% coordinates service delivery and BAU operations across Campus LAN, Wi-Fi, WAN and DDI. \nFor WAN governance, the role monitors supplier delivery, contractual performance, service levels, lifecycle, risks, costs and improvement actions. The role prepares analysis, forecasts, recommendations and decision proposals for the Enterprise Network Service Owner. Budget accountability, cost-centre responsibility, contract ownership and final commercial decisions remain with the Enterprise Network Service Owner. Day-to-day operational coordination with the WAN managed service provider is performed by a designated WAN Operations Coordinator under the functional guidance of this role; overall WAN governance responsibility remains with this position. \nFor network service delivery, the role coordinates the shared operating model, queues, incidents, service requests, changes, problems, operational readiness and performance reporting. The role has no disciplinary or matrix people-management responsibility for network engineers. Engineering capacity and line management remain with the responsible managers, while this role provides process coordination, prioritisation transparency and cross-domain escalation.\nThe role works closely with the Enterprise Network Service Owner, Lead Network Architect, network engineers, IT Service Management, regional IT teams, Procurement, Finance and external network providers.\nTasks and Qualifications:\n1. WAN governance, roadmap and lifecycle - 15%\nPrepare and maintain the proposed WAN service roadmap in alignment with the Enterprise Network Service Owner and Lead Network Architect. \nIdentify lifecycle, resilience, capacity, sourcing and technical-debt risks and prepare recommendations for accountable decision makers. \nTrack approved governance decisions and improvement actions to completion. \n2. WAN supplier and contractual-performance governance - 15%\nAct as the primary operational governance interface for the WAN managed service provider, carriers and access providers. \nMonitor SLAs, KPIs, contractual obligations, potential service credits, risks and supplier commitments. \nPrepare evidence and recommendations for contract, renewal and commercial decisions owned by the Enterprise Network Service Owner. \nLead supplier service reviews and escalate recurring underperformance, weak corrective actions and unresolved risks. \n3. WAN cost transparency, demand and transition assurance - 10%\nPrepare cost, consumption and forecast transparency for review and approval by the Enterprise Network Service Owner; the role has no budget or cost-centre accountability. \nAssess the WAN service, supplier, commercial and operational implications of approved demands. \nCoordinate provider estimates, service acceptance and transition requirements with the demand owner, Lead Network Architect and Enterprise Network Service Owner. \nEnsure operational acceptance covers documentation, monitoring, testing, support routes, supplier acceptance and handover. \n4. WAN performance, data and continual improvement - 10%\nMaintain WAN scorecards covering availability, incidents, capacity, resilience, change quality, supplier performance and cost transparency. \nCoordinate supplier follow-up after significant interruptions, including RCA quality and preventive actions. \nMaintain accurate governance artefacts and promote consistent data across ITSM, CMDB, monitoring, inventory and source-of-truth capabilities. \nIdentify opportunities for automation, observability, data-quality improvement and reduced manual coordination. \n5. Enterprise Network operations coordination - 20%\nCoordinate the BAU operating model across Campus LAN, Wi-Fi, WAN and DDI without assuming disciplinary or matrix people-management responsibility. \nRun queue reviews, service-health reviews and handover checkpoints; make ageing, blocked work and coverage gaps transparent. \nCoordinate operational priorities with line managers and engineering leads and escalate unresolved capacity conflicts to the Service Owner. \nProvide functional guidance to the designated WAN Operations Coordinator responsible for daily KION-provider coordination. \n6. Incident and service-request coordination - 15%\nCoordinate triage, ownership, progression and documentation for incidents and service requests in the shared Enterprise Network queue. \nCoordinate cross-domain and high-priority incidents, bringing together network, security, application, infrastructure and supplier teams. \nEnsure clear ownership, timely escalation, stakeholder communication and disciplined technical handovers; specialist teams retain technical resolution responsibility. \nMonitor ticket ageing, reassignments and documentation quality and drive corrective action where required. \n7. Change, problem and operational-readiness governance - 10%\nCoordinate operational risk reviews for significant or high-risk network changes, including production dependencies and rollback readiness. \nDrive follow-up of recurring problems, RCAs, known errors and preventive actions. \nConfirm that new or changed services enter BAU with monitoring, documentation, runbooks, support ownership, access and escalation routes in place. \n8. Operational performance and service improvement - 5%\nReport queue health, response and restoration performance, recurring incidents, backlog, monitoring coverage and handover quality. \nMaintain and improve SOPs, runbooks, escalation contacts, service maps and operational knowledge. \nUse operational trends to recommend improvements to resilience, automation, standards and training\nInterfaces\nInternal:\nSecure Connectivity platform leadership, functional and team leads, and rotating operations engineers \nEnterprise and Network architecture; Cybersecurity and Information Security \nIT Service Management, e.g. Service Desk, (Major) Incident, Problem and Change \nProcurement, Legal, Finance/Controlling and Vendor Management \nRegional and onsite IT, business partners, programme and project managers \nCloud, datacentre, workplace, decentralised infrastructure and application teams \nExternal:\nTelecommunications carriers and local access providers \nManaged network and security service providers \nNetwork technology vendors, integrators and professional-services partners \nAuditors and specialist advisers where required","description_format":"text","description_chars":6583,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Enterprise Networks","Warehousing","Industrial Machinery"],"lifecycle":[{"event":"open","at":"2026-10-21T18:37:45Z"},{"event":"close","at":"2026-10-23T20:37:26Z"}],"visa":[],"liveness":null,"pay":null,"html_url":"https://alion.io/job/still-wan-network-service-delivery-manager","json_url":"https://alion.io/job/still-wan-network-service-delivery-manager.json","meta":{"generated_at":"2026-10-26T01:10:04Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1544,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-27T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4376379},"rest":"https://alion.io/mcp/rest/get_company?id=4376379"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fstill-wan-network-service-delivery-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fstill-wan-network-service-delivery-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fstill-wan-network-service-delivery-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/still-wan-network-service-delivery-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fstill-wan-network-service-delivery-manager"}]}