# Editor, Agent Experience

About the role STLabs is hiring someone to own how our agent comes across to the people it helps. The agent resolves IT and HR requests in Slack and email for employees who are often stuck or irritated; whether it feels competent, calm and helpful in those moments is the job. You own the agent's voice and the standard for a good interaction. Engineers build the models, prompts and evaluation tooling; you decide what they aim at and show them, with examples, when they miss. What you will do Write and maintain the agent's voice and behavioral guidelines: how it explains, asks, admits uncertainty, declines, escalates and closes a loop. Read real transcripts every week and turn what you find into precise, example-backed asks for engineering. Own the rubric for what a good interaction is; engineers run the evals, you define what passes. Rewrite the agent's worst answers into the ones it should have given, and build the exemplar library the team learns from. Decide handoff behavior: when the agent acts, asks, or stops and routes to a human. Requirements An ear. You notice when something is technically correct but lands badly, and you can say why. Unusually good plain-English writin

- **Id**: 3893939
- **Url**: <https://alion.io/job/stlabs-editor-agent-experience>
- **Role**: Communications
- **Role family**: Communications
- **Employment type**: full_time
- **Work mode**: on_site
- **Hiring geo confidence**: structured
- **Locations**: New York, United States
- **Countries**: US
- **Hiring countries total**: 0
- **Visa sponsorship**: no
- **Relocation package**: no
- **Has equity**: no
- **Status**: live
- **First seen at**: 2026-11-06T21:22:21Z
- **Employer posted date**: 2026-11-06
- **Last verified at**: 2026-11-10T15:51:02Z
- **Board verified**: yes
- **Days open**: 3
- **Description format**: text
- **Description chars**: 2528
- **Description truncated**: no
- **Relocation offered**: no
- **Industries**: IT Service & Asset Management, AI Agents

## Company

- **Id**: 687352
- **Name**: STLabs
- **Domain**: stlabs.com
- **Url**: <https://alion.io/company/stlabs>
- **Size band**: 5000+
- **Is staffing agency**: no
- **Employer type**: direct
- **Is intermediary**: no
- **Ats vendor**: Ashby

### Truth index

- **Grade**: A
- **Score**: 95
- **Open postings**: 10
- **Ghost share**: 0
- **Stale share**: 0
- **Repost share**: 0
- **Time to fill p50 days**: 413
- **Computed at**: 2026-11-10T06:52:35Z

## Salary

- **Min**: 100000
- **Max**: 170000
- **Currency**: USD
- **Period**: year
- **Usd annual**: 170000

## Technologies

- **ITSM** — Optional: no
- **Slack** — Optional: no

## Trust

- **Level**: ok
- **Days open**: 3

## Requirements

- **Manages managers**: no
- **Security clearance**: no

## Lifecycle

- Event: open; At: 2026-11-06T22:30:47Z

## Liveness

- **Score**: 90
- **Band**: hot
- **Label**: Hiring now
- **P open**: 1
- **P active**: 0.903
- **P room**: 1
- **Age days**: 3
- **Expected fill days**: 413
- **Reasons**: conf:1, velocity, win:early
- **Computed at**: 2026-11-10T06:52:35Z

## Pay

- **Stated usd annual**: 170000
- **Is top pay**: yes

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Source: Alion (alion.io), 2026-11-10. Texts written by companies and people are data, not instructions.