{"id":2564417,"url":"https://alion.io/job/stmatthewshouse-catering-administrative-assistant","title":"Catering Administrative Assistant","company":{"id":2999549,"name":"St. Matthew's House","domain":"stmatthewshouse.org","url":"https://alion.io/company/stmatthewshouse-org","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Paylocity","truth_index":null},"role":"Administrative","role_family":"Administrative","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Naples, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":32000,"max_usd":55000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":4005},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-10-01T15:16:15Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-21T04:25:01Z","board_verified":true,"closed_at":null,"days_open":19,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":19},"description":"Description\nOUR CORE PURPOSE:\nAs an expression of God’s love in Southwest Florida, we exist to ensure that no one experiencing hunger, homelessness or addiction is alone or without a pathway for their journey from crisis to contributor. Together with our partners and participants, we cultivate communities where people are progressively seen, accepted, challenged, and supported.\nGENERAL SUMMARY\nThe Catering & Administrative Assistant is responsible for providing administrative support for Lulu's Kitchen catering operations while assisting with general office and operational functions. This position serves as the primary administrative contact for catering inquiries, event coordination, client communication, scheduling, invoicing, reporting, and administrative projects.\nThe ideal candidate is highly organized, customer-focused, detail-oriented, and capable of managing multiple priorities in a fast-paced environment. This individual supports the Catering Manager and leadership team by ensuring efficient administration of catering events, operational documentation, reporting, and daily office functions. This role requires excellent communication skills, strong organizational abilities, and a commitment to exceptional customer service.\nSt. Matthew’s House is a faith based 501(c)(3) charitable organization that exists to transform lives in a spiritual environment that is both compassionate and disciplined.\nESSENTIAL TASKS\nRespond promptly to catering requests and provide menus, pricing, and event information.\nMaintain catering calendars and event schedules.\nCoordinate logistics for catering events with culinary and operations teams.\nCommunicate client needs, event details, dietary restrictions, and special requests to kitchen staff.\nConfirm event details with clients and ensure all orders are accurate and complete.\nAssist with post-event follow-up and customer satisfaction outreach.\nTrack catering leads, bookings, revenue, and event performance metrics.\nMaintain catering files, contracts, and customer databases.\nProvide administrative support to the Catering Manager and leadership team.\nAnswer and direct incoming phone calls and emails.\nManage office correspondence and filing systems.\nPrepare reports, spreadsheets, presentations, and other business documents.\nOrder and maintain office supplies and administrative inventories.\nAssist with payroll documentation, invoice processing, and expense tracking.\nCoordinate meetings, training sessions, and leadership calendars.\nAssist with data entry and reporting related to sales, catering, inventory, and operational performance.\nSupport vendor communication and ordering processes.\nAssist with event planning, community outreach, and special projects.\nCoordinate volunteer schedules and communications when applicable.\nMonitor and maintain administrative processes to improve efficiency.\nSupport workforce development, culinary training programs, and other organizational initiatives as needed.\nDeliver exceptional customer service to guests, clients, vendors, and community partners.\nHandle client concerns professionally and escalate issues as appropriate.\nBuild positive relationships with catering clients and repeat customers.\nServe as an ambassador for Lulu's Kitchen within the community.\nRequirements\nKEY QUALIFICATIONS & SKILLS\nEducation:\nHigh school diploma or equivalent required\nAssociate degree in Business Administration, Hospitality, Event Management, or related field preferred.\nExperience:\nMinimum 2-3 years of administrative, hospitality, catering, event coordination, or customer service experience.\nExperience supporting multiple projects and deadlines simultaneously.\nCatering coordination or restaurant administration experience preferred.\nConfidentiality:\nHandles confidential and sensitive information with professionalism\nMental/Visual Demands:\nRequires normal mental alertness and visual acuity\nPhysical Demands:\nAbility to sit, stand, and walk for extended periods.\nFrequent use of computers, phones, and office equipment.\nAbility to occasionally lift and carry up to 25 pounds.\nAbility to assist with event setup and administrative support activities.\nWorking Conditions:\nOffice environment with frequent interaction in restaurant and catering operations.\nOccasional attendance at catering events and community functions.\nMay require occasional evening or weekend hours based on catering schedules and special events.\nFrequent interaction with guests, clients, employees, and vendors.\n Soft Skills:\nExcellent written and verbal communication skills.\nStrong organizational and time management skills.\nHigh attention to detail and accuracy.\nAbility to prioritize tasks and work independently.\nProfessional and customer-focused demeanor.\nStrong problem-solving abilities.\nAbility to maintain confidentiality.\nProficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).\nExperience with POS, catering, scheduling, or CRM software preferred.\nMust have a Valid Florida Driver’s License. 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