{"id":2287294,"url":"https://alion.io/job/stmicroelectronics-business-operations-customer-service","title":"Business Operations & Customer Service","company":{"id":41463,"name":"STMicroelectronics","domain":"st.com","url":"https://alion.io/company/st","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Eightfold","truth_index":{"grade":"B","score":75,"open_postings":13,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-13T05:45:00Z"}},"role":"Operations","role_family":"Operations","seniority":"senior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Taipei, Taiwan","Singapore"],"countries":["TW","SG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":15000,"max_usd":35000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":3836},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-07-22T22:35:26Z","employer_posted_date":"2026-08-11","last_verified_at":"2026-10-13T09:59:48Z","board_verified":true,"closed_at":null,"days_open":82,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":82},"description":"OUR STORY\n\nAt STMicroelectronics, we believe in the power of technology to drive innovation and make a positive impact on people, businesses, and society. As a global semiconductor company, our advanced technologies and chips form the hidden foundation of the world we live in today.\n\nWhen you join ST, you will be part of a global business with more than 115 nationalities, present in 40 countries, and comprising over 50,000 diverse and dedicated creators and makers of technology around the world.\n\nDeveloping technologies takes more than talent: it takes amazing people who understand collaboration and respect. People with passion and the desire to disrupt the status quo, drive innovation, and unlock their own potential.\nEmbark on a journey with us, where you can innovate for a future that we want to make smarter and greener, in a responsible and sustainable way. Our technology starts with you.\nYOUR ROLE\nBe the primary interface between customers and ST for operational communications, demand fulfillment, forecast alignment, supply execution and service performance through best-in-class customer service.\nPro-actively act as the official and reliable information source for customer demand and execution constraints...\nCustomer orders & executions management\n-Manage order lifecycle (firm orders, NRE POs, samples), including contract and pricing set up (exceptions exist for Distribution).\n-Maintain and optimize backlog: update requests, monitor confirmations & deliveries. Capture customer signals to improve forecast accuracy, as applicable.\n-Ensure adherence to the agreed terms (RD changes, inventory control) and drive issue resolution working with divisions and supply chain organizations\n-Provide the short-term manufacturing request through customer delivery forecasts, operational demand management, complimenting customer POs, as applicable.\n-Achieve revenue plans by driving optimal backlog coverage, working in close partnership with the customer, sales and champions\n-Support billing and shipping requirements in coordination with Finance, Logistics, and Trade Compliance\n-Ensure disciplined last-mile execution to achieve quarter-end billing targets (e.g. JIT, DSI)\nSupply & Logistics Management\n-Translate key supply drivers (internal/ external inventory, GITs, constrained demand, PLDs, demand layering) into a clear and reliable supply commitment to customer through capacity visibility, quality service setup, and in alignment with sourcing agreement obligations.\n-Manage consignment and buffer stock agreement (VMI contracts, LTI agreements)\n-Proactively manage shipment risks: resolve delays, expedite urgent shipments, address customs issues, and manage trade compliance requirements\n-Oversee customer set up, following the governance standards and customer requirements, as applicable\nCustomer communication & Escalation\n-Lead customer communication on operational topics (lead-time, delivery status, improvement)\n-Support direct customer or distributor inquiries (claims, RMAs, compliance data, documentation)\n-Partner closely with the respective sales team, manage escalations, ensuring timely resolution through prompt communication\nCapacity & Constraint Outlook\n-Develop and communicate forward-looking supply outlooks aligned with allocation and capacity\n-Define mitigation strategies and product mix scenarios during constraints\nYOUR SKILLS & EXPERIENCES\n5-10 years experience\nExperienced fulfillment professional with deep expertise in sales processes, demand and supply management, and customer service.\nStrong understanding of supply chain principles, processes, and best practices, with the ability to support efficient planning, coordination, and execution across the value chain.\nCollaborative partner with business operations, sales, finance, divisions, and supply chain teams.\nStrong communication skills\nProblem solving skills\nST is proud to be one of the 17 companies certified as a 2025 Global Top Employer and the first and only semiconductor company to achieve this distinction. ST was recognized in this ranking thanks to its continuous improvement approach and stands out particularly in the areas of ethics & integrity, purpose & values, organization & change, business strategy, and performance.\nAt ST, we endeavor to foster a diverse and inclusive workplace, and we do not tolerate discrimination. We aim to recruit and retain a diverse workforce that reflects the societies around us. We strive for equity in career development, career opportunities, and equal remuneration. We encourage candidates who may not meet every single requirement to apply, as we appreciate diverse perspectives and provide opportunities for growth and learning. Diversity, equity, and inclusion (DEI) is woven into our company culture.\nTo discover more, visit st.com/careers.","description_format":"text","description_chars":4815,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity"],"hiring_locations":[{"name":"Taiwan","iso":"TW","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Processors, MCUs & AI Chips","Sensors & Transducers","Semiconductor Manufacturing","Analog & Power Semiconductors"],"lifecycle":[{"event":"open","at":"2026-10-11T14:27:43Z"}],"visa":[],"liveness":{"score":10,"band":"cold","label":"Long shot","p_open":1,"p_active":0.357,"p_room":0.28,"age_days":82,"expected_fill_days":28,"reasons":["conf:2","stale_co","win:tail","crowd:brand"],"computed_at":"2026-10-13T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/stmicroelectronics-business-operations-customer-service","json_url":"https://alion.io/job/stmicroelectronics-business-operations-customer-service.json","meta":{"generated_at":"2026-10-13T10:38:02Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":16307,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":41463},"rest":"https://alion.io/mcp/rest/get_company?id=41463"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fstmicroelectronics-business-operations-customer-service"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fstmicroelectronics-business-operations-customer-service"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fstmicroelectronics-business-operations-customer-service"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/stmicroelectronics-business-operations-customer-service\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fstmicroelectronics-business-operations-customer-service"}]}