{"id":3990895,"url":"https://alion.io/job/stone-three-support-engineer-x2","title":"Support Engineer (X2)","company":{"id":3788794,"name":"Stone Three","domain":"stonethree.com","url":"https://alion.io/company/stonethree","size_band":"1-10","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Schema","truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Somerset West, South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Azure","optional":false},{"name":"Docker","optional":false},{"name":"Linux","optional":false},{"name":"OPC UA","optional":false},{"name":"PostgreSQL","optional":false},{"name":"SQL","optional":false},{"name":"Wi-Fi","optional":false}],"status":"live","first_seen_at":"2026-11-09T07:57:25Z","employer_posted_date":"2026-11-09","last_verified_at":"2026-11-09T23:21:25Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Company overview:\nStone Three is one of South Africa’s leading industrial IoT firms, developing AI-augmented solutions within the digital productivity, workplace safety and employee healthcare sectors. Over the years, we have built a reputation distinguished by signal processing experience, enterprise-level software engineering, and two decades of deep domain expertise. Industry 4.0 is here, and so are we - designing and developing technologies that solve problems, that add value, and that make our lives on this third rock from the sun that much easier and worthwhile. See our manifesto video for more!\nAbout the role:\nThe Support Engineer is responsible for facilitating successful solution delivery and ongoing maintenance of instrumentation hardware, field services and IT (software) systems. The role also includes providing continuous remote technical support to clients through a structured shift-based support arrangement, ensuring support coverage, timely troubleshooting and resolution of technical issues across different shifts. This position is based in Somerset West, reporting to the Support Technical Lead.\nResponsibilities will include:\nResponsible for the installation and commissioning of Stone Three’s machine vision systems (including IP cameras, IP lasers, network switches, LED lights, etc.) on client equipment such as conveyor belts and flotation cells, with a focus on: Sensor mounting, configuration and troubleshooting.\nNetwork connectivity and configuration.\nLow-voltage power supply installation and configuration.\nAssisting with software installation.\nOngoing maintenance of equipment under Stone Three’s support, including hardware and software.\n\nProvide handover and training to clients on first-line support and basic troubleshooting.\nProvide ongoing remote sensor health monitoring and diagnostics, including:Remote monitoring and maintenance of all Stone Three sensors deployed across client sites.\nRegularly liaising with clients remotely to troubleshoot technical issues and provide technical guidance.\nDebugging sensor, OPC connectivity and data integrity problems.\nTroubleshooting instrumentation hardware, machine vision systems, sensor connectivity and performance issues.\nDeveloping automated troubleshooting tools and standard operating procedures (SOPs) to resolve recurring problems more efficiently.\n\nProvide remote technical support and troubleshooting across Stone Three’s software and infrastructure environments, including:Diagnosing and resolving Azure infrastructure, Azure IoT Hub, Azure IoT Edge and Azure Arc-related issues.\nManaging and troubleshooting containerised applications and services, including Docker, container deployments, image management, logs and service availability.\nTroubleshooting Linux-based systems, services, configurations and remote access.\nDebugging OPC UA/DA connectivity, PLC integration and industrial data communication issues.\nInvestigating database, data collection, data integrity and synchronisation issues.\nTroubleshooting network connectivity, infrastructure and communication issues affecting deployed systems.\n\nAssist with software installation, configuration, deployment, upgrades and ongoing maintenance of Stone Three applications and services.\nLiaise with internal and client IT departments and client site contacts regarding infrastructure architecture planning, network connectivity, configuration and maintenance requirements prior to site installation and commissioning.\nProvide continuous remote technical support to clients through a structured shift-based support arrangement, ensuring adequate support coverage, timely response to technical issues, troubleshooting and resolution across different shifts.\nWhen support demand allows (e.g. during evening shifts), assist with commissioning work, such as remote software installation, and sensor configuration for new installations.\nMinimum Requirements:\nBachelor’s degree or diploma in Electrical or Electronic Engineering or related qualification.\nDesired Experience:\nAt least 2-4 years’ experience in mining, instrumentation, electronics or IT support.\nExperience providing technical support and troubleshooting in the mining industry would be beneficial.\nExperience with electronic equipment, including power supplies, PLCs, IP cameras, Wi-Fi, network switches and related instrumentation.\nExperience in electronic fault-finding, hardware diagnostics and component replacement.\nNetworking infrastructure experience, including network configuration, connectivity troubleshooting, server administration and firewall configuration.\nExperience with database administration, including SQL, PostgreSQL, database monitoring, maintenance and data integrity.\nExperience with Microsoft Azure, Azure IoT Hub, IoT Edge, Azure Arc, Docker, containerised applications and Linux systems.\nKnowledge of OPC UA/DA communication, configuration and troubleshooting. Experience in minerals processing and industrial automation would be beneficial.\nDesired Competencies:\nStrong communication and interpersonal skills.\nCustomer focus.\nAnalysis and problem solving.\nAble to work independently and unsupervised.\nTechnical skills.\nWilling to work shifts, including evening shifts.\nIf you meet the requirements, please complete the Google application form by the closing date, 19 November 2026. Once you have submitted the form, you will receive a link to upload your CV, introduction video and any other required documents. Please ensure that you upload your CV using this link, as applications submitted via email will not be considered.\nDue to the high volume of applications we receive, we are unfortunately unable to respond to every applicant individually. 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