{"id":2621984,"url":"https://alion.io/job/stonebridge-assistant-guest-service-manager-3","title":"Assistant Guest Service Manager","company":{"id":4847,"name":"Stonebridge","domain":"sbcos.com","url":"https://alion.io/company/sbcos","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":78,"open_postings":69,"ghost_share":0,"stale_share":0.899,"repost_share":0,"time_to_fill_p50_days":27,"computed_at":"2026-10-22T06:10:10Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New York, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":30000,"max_usd":53000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":7331},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-15T13:44:43Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-10-22T06:34:52Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"City, State:\nNew York, New YorkTitle: Assistant Guest Service Manager\nLocation: NYC, NY\nFLSA: Exempt\nStatus: Full-time\nReports to: Guest Services Manager\nSupervises: Front Desk Team Members\nPay Range: $72,000 year\nJob Summary: The Assistant Guest Service Manager supports the Front Office team by overseeing daily operations, ensuring a seamless guest experience, and resolving guest concerns. This role assists with managing the front desk and guest relations, working closely with the Guest Service Manager to maintain high standards of service and hospitality.\nEssential Functions and Duties:\nAssist the Guest Service Manager in overseeing daily front desk operations, ensuring smooth and efficient service. \nSupervise and support front desk agents, bell staff, and concierge, ensuring adherence to service standards. \nRespond to guest inquiries, concerns, and complaints, providing timely and effective solutions. \nEnsure the accuracy of guest billing, reservations, and room assignments. \nTrain new team members and provide ongoing coaching to front office staff. \nMonitor guest satisfaction levels through surveys and guest feedback, addressing any issues promptly. \nAssist with the management of room inventory and the coordination of room assignments. \nCoordinate with housekeeping, maintenance, and other departments to ensure timely room turnovers and guest satisfaction. \nManage the front desk schedule and ensure adequate staffing levels during peak periods. \nMonitor and manage guest loyalty programs, ensuring enrollment and engagement. \nAssist with handling VIP arrivals and special requests to ensure personalized guest experiences. \nMaintain regular communication with the Guest Service Manager regarding operational updates and any guest service challenges. \nReasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.\nRequired Experience, Education, and Skills:\n2+ years of experience in a guest service or front desk supervisory role, preferably in a hotel or hospitality setting. \nProficiency in using property management systems and Microsoft Office (Word, Excel, PowerPoint). \nStrong leadership and communication skills to supervise staff and interact with guests. \nExcellent problem-solving skills and the ability to resolve guest issues efficiently. \nStrong organizational skills, with the ability to manage multiple tasks and priorities. \nAbility to work well under pressure in a fast-paced environment. \nExperience with guest loyalty programs and VIP guest handling is preferred. \nWork Environment:\nPrimarily an indoor role, based at the front desk and guest areas of the hotel. \nMust be able to stand and walk for extended periods while overseeing guest services and assisting staff. \nMust be able to lift and carry objects up to 20 lbs. occasionally. \nFlexible schedule, including availability for evenings, weekends, and holidays to meet guest service needs. \nOther Duties:\nPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the team member for this job. Duties, responsibilities, and activities may change at any time with or without notice.\nEqual Employment Opportunity: Stonebridge is committed to equal employment opportunities. We do not discriminate based on race, color, religion, sex, pregnancy, national origin, ancestry, age, marital status, sexual orientation, veteran status, physical or mental disability, or medical condition. All aspects of employment, including recruitment, hiring, advancement, compensation, benefits, training, promotion, transfer, discipline, layoff, recall, and termination, will be conducted without discrimination. Reasonable accommodations will be made for disabled team members.\nResumes and applications for employment will be evaluated based on qualifications and the ability to meet the position's requirements.\nAll Stonebridge openings are projected to close within 30 days of the original posting date. This position will no longer be available 30 days from:\n2026-10-14Stonebridge offers comprehensive benefits including medical, dental, vision, PTO, 401(k) matching, wellness support, life and disability coverage, savings accounts, tuition aid, and travel and lodging perks.\nIt is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. 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