Bellman
City, State:
Atlanta, GeorgiaTitle: Bellman
Location: Atlanta, GA
FLSA: Non-Exempt
Status: Full-time
Reports to: Front Office Manager
Pay Range: $15
Job Summary: The Bell Attendant provides assistanceand services to guests, ensuring a smooth and enjoyable arrival and departure experience. This role includes transporting and storing guest luggage, offering local area information, and assistingwith reservations and other guest requests.
Essential Functionsand Duties:
Greet guests upon arrival and departure, assistingwith luggageand offering a warm welcome.
Transport guest luggage to and from guest rooms efficiently and safely.
Provide information about the hotel’s amenities, services, and local area attractions.
Assistwith guest transportation needs, including arranging taxis or shuttle services.
Ensure the bell stand and lobby areas are clean and presentable at all times.
Deliver packages, messages, and other items to guest rooms or other areas of the hotel as needed.
Assistwith room assignments and guest check-in/check-out processes when necessary.
Store and retrieve guest luggage and personal items in the designatedstorage areas.
Offer assistancewith special requests, such as room service orders or restaurant reservations.
Monitor the lobby for guest needs and provide proactive assistance.
Maintain knowledge of hotel security protocols and report any suspicious activity.
Uphold the highest level of guest service standards to ensure a memorable experience.
Reasonable accommodationsmay be made to enable qualified individuals with disabilities to perform the essential duties.
Required Experience, Education, and Skills:
Previousexperience in a guest service or customer-facing role, preferably in hospitality.
Excellent communication and interpersonal skills to interact with guests in a friendly and professional manner.
Strong organizational skills and attention to detail when handling guest requests and belongings.
Ability to work well under pressure in a fast-paced environment.
Ability to lift and carry heavy luggage, up to 50 lbs.
Must be able to stand and walk for extended periods.
Knowledge of local attractions, restaurants, and services is preferred.
Work Environment:
Primarily an indoor role with frequent movement throughout the hotel lobby, guest areas, and guest rooms.
Must be able to stand and walk for extended periods while assistingguests.
Must be able to lift and carry objects up to 50 lbsregularly.
Flexible schedule, including availability for evenings, weekends, and holidays to meet guest service needs.
Occasional outdoor work when assistingguests with transportation or luggage.
Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties,or responsibilities that are required of the team memberfor this job.Duties, responsibilities, and activities may change at any timewith or without notice.
Equal Employment Opportunity: Stonebridge is committed to equal employment opportunities. We do not discriminate based on race, color, religion, sex, pregnancy, national origin, ancestry, age, marital status, sexual orientation, veteran status, physical or mental disability, or medical condition. All aspects of employment, including recruitment, hiring, advancement, compensation, benefits, training, promotion, transfer, discipline, layoff, recall, and termination, will be conducted without discrimination. Reasonable accommodations will be made for disabled team members.
Resumes and applications for employment will be evaluated based on qualifications and the ability to meet the position's requirements.
All Stonebridge openings are projected to close within 30 days of the original posting date. This position will no longer be available 30 days from:
2026-09-02Stonebridge offers comprehensive benefits including medical, dental, vision, PTO, 401(k) matching, wellness support, life and disability coverage, savings accounts, tuition aid, and travel and lodging perks.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.