{"id":1307649,"url":"https://alion.io/job/stonebridge-front-desk-supervisor-2","title":"Front Desk Supervisor","company":{"id":4847,"name":"Stonebridge","domain":"sbcos.com","url":"https://alion.io/company/sbcos","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":78,"open_postings":50,"ghost_share":0,"stale_share":0.9,"repost_share":0,"time_to_fill_p50_days":24,"computed_at":"2026-10-03T05:45:00Z"}},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New York, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":32000,"max_usd":72000,"period":"year","method":"role_country_seniority_unknown","sample_n":4752},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-26T14:34:30Z","employer_posted_date":"2026-09-26","last_verified_at":"2026-10-04T01:58:36Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"City, State:\nNew York, New YorkTitle: Front Office Supervisor\nLocation: New York, NY\nFLSA: Non-Exempt\nStatus: Full-time\nReports to: Operations Manager\nSupervises: Front Office Department\nPay Range: $24-$25\nJob Summary: The Front Office Supervisor is responsible for overseeing daily front office operations, including guest reception, reservations, and telephone services, ensuring a high level of guest satisfaction. This role supports the Front Office Manager and supervises the front office team to maintain established service standards and operational efficiency.\nEssential Functions and Duties:\nEnsure that guests are greeted, checked in, and allocated rooms promptly and courteously. \nOversee adherence to check-in procedures, ensuring accurate guest information and billing details. \nBe available to handle guest problems or complaints in a timely manner. \nEnsure rooms are maintained to the company’s established standards. \nMaximize room occupancy while adhering to the overbooking policy. \nMaintain effective communication between reservations, front office, and other departments such as housekeeping. \nEnsure that all guest charges are accurately entered and that accounts are balanced daily. \nSupervise and expedite the check-out process for departing guests. \nEnsure efficient delivery and collection of luggage to and from guest rooms. \nOversee and maintain cleanliness and order in all front office areas. \nConduct performance evaluations and identify training needs for front office staff. \nAct as Duty Manager when required and attend management meetings as necessary. \nReasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.\nRequired Experience, Education, and Skills:\n2+ years of front office or guest services supervisory experience in a hotel or hospitality environment. \nStrong leadership and supervisory skills with the ability to manage a team effectively. \nExcellent communication and interpersonal skills to interact with guests, staff, and management. \nProficiency in property management systems, reservations, and check-in/check-out processes. \nAbility to manage guest issues and resolve complaints in a professional and timely manner. \nExperience with scheduling, training, and staff development. \nStrong organizational skills with attention to detail to ensure smooth front office operations. \nWork Environment:\nPrimarily an indoor role, working in the front office, lobby, and guest areas of the hotel. \nMust be able to stand and walk for extended periods while overseeing front office operations and assisting guests. \nMust be able to lift and carry objects up to 20 lbs. occasionally. \nFlexible schedule, including availability for evenings, weekends, and holidays, to accommodate guest needs and operational requirements. \nOther Duties:\nPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the team member for this job. Duties, responsibilities, and activities may change at any time with or without notice.\nEqual Employment Opportunity: Stonebridge is committed to equal employment opportunities. We do not discriminate based on race, color, religion, sex, pregnancy, national origin, ancestry, age, marital status, sexual orientation, veteran status, physical or mental disability, or medical condition. All aspects of employment, including recruitment, hiring, advancement, compensation, benefits, training, promotion, transfer, discipline, layoff, recall, and termination, will be conducted without discrimination. Reasonable accommodations will be made for disabled team members.\nResumes and applications for employment will be evaluated based on qualifications and the ability to meet the position's requirements.\nAll Stonebridge openings are projected to close within 30 days of the original posting date. This position will no longer be available 30 days from:\n2026-09-26Stonebridge offers comprehensive benefits including medical, dental, vision, PTO, 401(k) matching, wellness support, life and disability coverage, savings accounts, tuition aid, and travel and lodging perks.\nIt is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.","description_format":"text","description_chars":4416,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"phd","optional":false},"security_clearance":false,"languages":[]},"benefits":["Flexible schedule"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Real Estate Investment","Hotels & Resorts"],"lifecycle":[{"event":"open","at":"2026-09-26T14:34:30Z"}],"visa":[],"liveness":{"score":57,"band":"ok","label":"Likely open","p_open":1,"p_active":0.569,"p_room":1,"age_days":6,"expected_fill_days":24,"reasons":["conf:12","stale_co","win:early","comp:brand"],"computed_at":"2026-10-03T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/stonebridge-front-desk-supervisor-2","json_url":"https://alion.io/job/stonebridge-front-desk-supervisor-2.json","meta":{"generated_at":"2026-10-04T02:04:34Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":2859,"day_limit":5000,"remaining_today":2141,"minute_limit":60,"resets_at":"2026-10-05T00:00:00Z"}}}