{"id":3852173,"url":"https://alion.io/job/stonebridge-front-desk-supervisor-3","title":"Front Desk Supervisor","company":{"id":4847,"name":"Stonebridge","domain":"sbcos.com","url":"https://alion.io/company/sbcos","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":77,"open_postings":75,"ghost_share":0,"stale_share":0.907,"repost_share":0,"time_to_fill_p50_days":29,"computed_at":"2026-11-08T05:47:12Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Fenway, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":25,"max":null,"currency":"USD","period":"hour","gross":null,"usd_annual":50000},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-11-05T00:00:00Z","employer_posted_date":"2026-11-05","last_verified_at":"2026-11-07T05:43:41Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"City, State:\nBoston, MassachusettsJob the Winning team with GREAT benefits!The purpose of a Front Office Supervisor is to consistent deliver results that contribute to overall success of the hotel and the department by accomplishing performance objectives linked to revenues, business effectiveness and efficiencies and delivering exemplary customer service.\nHourly Wage: $25/hour\nESSENTIAL DUTIES AND RESPONSIBILITIES:\nWorks with the hotel General Manager to achieve and exceed guest satisfaction scores in all areas of the hotel.\nResponsible for satisfaction scores for the front desk operations. Addresses any deficiencies in the area immediately.\nWorks with the corporate training department to develop action plans as necessary to achieve expected guest satisfaction scores.\nEffectively trains guest service agents on proper front desk procedures.\nRecruits, interviews and selects, in conjunction with the General Manager, the most qualified candidates for front desk positions.\nMay prepare weekly schedules for front office staff.\nAddress performance deficiencies of front office staff through coaching and disciplinary actions.\nComplete performance evaluations for front office staff timely.\nMay be responsible for posting weekly guest satisfaction scores for hotel associates to see and review.\nEnsures guest service agents are in compliance with clean, neat uniforms and name badges. \nRequired reports are timely and of a quality that can be shared with corporate. \nRates are accurate and monitored daily. \nIs proficient at managing inventory in the property management system. \nFrequently meets with and reviews work generated by the night auditor. \nMaintains regular attendance and is consistently on time.\nMaintains high standards of personal appearance and grooming, which include compliance with the dress code.\nPerforms any other duties as requested by supervisor.\nReasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties of the position.\nDESIRED COMPETENCIES, WORK SKILLS, AND KNOWLEDGE\nTo perform the job successfully, an individual should demonstrate the following competencies. Other competencies not listed may be required for specific positions. The requirements listed below are representative of the knowledge, skills, and/or abilities required.\nAssociate demonstrates ORGANIZATIONAL SUPPORT \nObserves and adheres to safety and security procedures, promoting a safe work environment. \nEnsures new hires complete new hire orientation.\nAssociate demonstrates INITIATIVE \nSeeks out new assignments and assumes additional duties when necessary.\nAble to reach effective solutions, poses good questions, consults helpful resources, and does not stop at the first answer he/she comes across.\nAssociate demonstrates exemplary DEPENDABILITY / RELIABILITY\nCan be relied upon regarding task completion and follow up.\nEnsures work responsibilities are covered when absent.\nAssociate demonstrates ACCOUNTABILITY for their job performance\nTakes ownership of all work performed and communicated. \nCompletes tasks on time or notifies appropriate person with an alternate plan.\nAssociate demonstrates acceptable PRODUCTIVITY standards \nOrganizes resources, performs tasks, and coordinates with other functions to most effectively and efficiently perform work responsibilities and accomplish objectives on a timely basis. \nAssists department in exceeding productivity standards.\nAssociate demonstrates effective PROBLEM SOLVING\nIdentifies and resolves problems in a timely manner, using intuition and experience to complement data. \nGathers and analyzes information skillfully.\nAssociate demonstrates WORKPLACE RESPECT to all associates\nDemonstrates knowledge of EEO policy and promotes a harassment-free environment.\nShows respect and sensitivity for cultural differences.\nAble to build morale and group commitments to achieve goals and objectives.\nAssociate demonstrates effective ORAL /WRITTEN COMMUNICATION \nPractices attentive and active listening with all employees. \nListens without interruption and gets clarification.\nActively participates in meetings, contributing ideas to improve the company. \nAssociate demonstrates excellent CUSTOMER SERVICE SKILLS\nSolicits customer feedback to improve service.\nPersonally demonstrates a commitment to customer service by anticipating and responding promptly to guest needs.\nAssociate demonstrates effective FINANCIAL MANAGEMENT skills \nMonitors and controls labor costs.\nSeeks approval for overtime, if required.\nAssociate effectively MANAGES PEOPLE \nProvides regular performance feedback and proactively addresses performance concerns of staff.\nDevelops staff so that successful customer service scores are achieved.\nEDUCATION AND EXPERIENCE REQUIREMENTS:\nBachelor's degree (B. A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.\nQUALIFICATIONS\nAbility to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.\nAbility to write routine reports and correspondence.\nAbility to speak effectively before groups of customers or employees of organization\nAbility to calculate figures and amounts such as discounts, interest, commissions, and percentages.\nAbility to interpret and perform basic computer functions. Knowledge of Outlook, Word, and Excel.\nSUPERVISORY RESPONSIBILITIES\nPosition has supervisory responsibilities of front office staff.\nWORK ENVIRONMENT\nThe work environment normally entails the following:\nIndoor work environment\nMinimal to moderate noise levels consistent with hotel environment\nPHYSICAL DEMANDS:\nDuring the course of performing the physical demands of this position, associates are expected to observe and adhere to safety and security procedures, promoting a safe work environment.\nThe physical activity normally entails the following attributes.\nPosition is expected to:\nStand more than 2/3 of the time\nWalk less than 1/3 of the time\nSit less than 1/3 of the time\nLift up to 15 lbs less than 1/3 of the time.\nPush / pull up to 15 pounds.\nEqual Employment Opportunity: Stonebridge is committed to equal employment opportunities. We do not discriminate based on race, color, religion, sex, pregnancy, national origin, ancestry, age, marital status, sexual orientation, veteran status, physical or mental disability, or medical condition. All aspects of employment, including recruitment, hiring, advancement, compensation, benefits, training, promotion, transfer, discipline, layoff, recall, and termination, will be conducted without discrimination. Reasonable accommodations will be made for disabled team members.\nResumes and applications for employment will be evaluated based on qualifications and the ability to meet the position's requirements.\nAll Stonebridge openings are projected to close within 30 days of the original posting date. This position will no longer be available 30 days from:\n2026-11-05Stonebridge offers comprehensive benefits including medical, dental, vision, PTO, 401(k) matching, wellness support, life and disability coverage, savings accounts, tuition aid, and travel and lodging perks.\nIt is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. 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