Front Office Supervisor
City, State:
Saddle Brook, New JerseyPay rate $21.00/hourTitle: Front Office Supervisor
Location: Saddle Brook, NJ
FLSA: Non-Exempt
Status: Full-time
Reports to: Front Office Manager
Supervises: Front Office Department
Pay Range: $21.00/hour
Job Summary: The Front Office Supervisor is responsible foroverseeing daily front office operations, including guest reception, reservations, and telephone services, ensuring a high levelof guest satisfaction. This role supports the Front Office Manager and supervises the front office team to maintainestablished service standards and operational efficiency.
Essential Functionsand Duties:
Ensure that guests are greeted, checked in, and allocatedrooms promptly and courteously.
Oversee adherence to check-in procedures, ensuring accurateguest information and billing details.
Be available to handle guest problems or complaints in a timely manner.
Ensure rooms are maintainedto the company’s established standards.
Maximize room occupancy while adhering to the overbooking policy.
Maintain effective communication between reservations, front office, and other departments such as housekeeping.
Ensure that all guest charges are accurately entered and that accounts are balanced daily.
Supervise and expeditethe check-out process for departingguests.
Ensure efficient delivery and collection of luggage to and from guest rooms.
Oversee and maintaincleanliness and order in all front office areas.
Conduct performance evaluations and identifytraining needs for front office staff.
Act as Duty Manager when requiredand attend management meetingsas necessary.
Reasonable accommodationsmay be made to enable qualified individuals with disabilities to perform the essential duties.
Required Experience, Education, and Skills:
2+ years of front office or guest services supervisory experience in a hotel or hospitality environment.
Strong leadership and supervisory skills with the ability to manage a team effectively.
Excellent communication and interpersonal skills to interact with guests, staff, and management.
Proficiencyin property management systems, reservations, and check-in/check-out processes.
Ability to manage guest issues and resolve complaints in a professional and timelymanner.
Experience with scheduling, training, and staff development.
Strong organizational skills with attention to detail to ensure smooth front office operations.
Work Environment:
Primarily an indoor role, working in the front office, lobby, and guest areas of the hotel.
Must be able to stand and walk for extended periods while overseeing front office operations and assistingguests.
Must be able to lift and carry objects up to 20 lbs.occasionally.
Flexible schedule, including availability for evenings, weekends, and holidays, to accommodate guest needs and operational requirements.
Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties,or responsibilities that are required of the team memberfor this job.Duties, responsibilities, and activities may change at any timewith or without notice.
Equal Employment Opportunity: Stonebridge is committed to equal employment opportunities. We do not discriminate based on race, color, religion, sex, pregnancy, national origin, ancestry, age, marital status, sexual orientation, veteran status, physical or mental disability, or medical condition. All aspects of employment, including recruitment, hiring, advancement, compensation, benefits, training, promotion, transfer, discipline, layoff, recall, and termination, will be conducted without discrimination. Reasonable accommodations will be made for disabled team members.
Resumes and applications for employment will be evaluated based on qualifications and the ability to meet the position's requirements.
All Stonebridge openings are projected to close within 30 days of the original posting date. This position will no longer be available 30 days from:
2026-08-21Stonebridge offers comprehensive benefits including medical, dental, vision, PTO, 401(k) matching, wellness support, life and disability coverage, savings accounts, tuition aid, and travel and lodging perks.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.