{"id":3976402,"url":"https://alion.io/job/stonebridge-guest-service-agent-43","title":"Guest Service Agent","company":{"id":4847,"name":"Stonebridge","domain":"sbcos.com","url":"https://alion.io/company/sbcos","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":77,"open_postings":81,"ghost_share":0,"stale_share":0.914,"repost_share":0,"time_to_fill_p50_days":29,"computed_at":"2026-11-14T05:58:10Z"}},"role":"Hospitality","role_family":"Hospitality","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Times Square, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":27,"max":29,"currency":"USD","period":"hour","gross":null,"usd_annual":58000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-09T18:15:48Z","employer_posted_date":"2026-11-09","last_verified_at":"2026-11-14T14:40:00Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"City, State:\nNew York, New YorkTitle: Guest Service Agent\nLocation: New York, NY\nFLSA: non-exempt\nStatus: full-time\nReports to: Front Office Managers/ Operation Managers\nPay Range: $27.76 - $29.76 per hour\nJob Summary: Hampton/Home2 by Hilton Times Square is looking for a motivated and customer focused Guest service agent to join the team. The Guest Service Agent is responsible for ensuring smooth check-in and check-out procedures, maintaining accurate guest records, and providing outstanding guest services. This role supports the hotel's front office operations and handles various guest inquiries, payments, and reservations to ensure a high level of guest satisfaction.\nEssential Functions and Duties:\nGreet, register, and assign rooms to guests upon their arrival.\nCheck registration (folio) cards for completeness, accuracy, and legibility\nCheck-in and check-out courteously and efficiently; process all payments according to established hotel requirements.\nVerify guest credit and establish payment methods for accommodation.\nKeep accurate records of room availability and guest accounts using property management systems.\nDevelop a thorough knowledge of hotel staff, room locations, room rates, amenities, and selling strategies\nCompute bills, collect payments, and make change for guests.\nEnsure all credit cards, cash, and change fund are balanced throughout each shift\nIssue room keys and provide necessary instructions to bell attendants.\nReview accounts and charges with guests during the check-out process.\nTransmit and receive guest messages using telephones or switchboards.\nCoordinate with housekeeping and maintenance staff to address guest-reported issues.\nMake and confirm reservations for guests.\nAnswer inquiries about hotel services, nearby dining, shopping, and entertainment options.\nCross train in PBX, Reservations to fill in the role when needed.\nFollow all company policies and procedures, report accidents, injuries, and unsafe work conditions to manager.\nEnsure uniform and personal appearance are clean and professional.\nMust wear proper uniform at all times in accordance with the Standards of Appearance.\nMaintains regular attendance, is consistently on time, and observes prescribed work, break and meal periods in compliance with standards.\nMaintain confidentiality of proprietary information; protect company assets.\nProvide exceptional customer service and greet guests promptly and professionally with a positive approach.\nPerform other reasonable job duties as requested by Supervisors.\nReasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.\nRequired Experience, Education, and Skill s:\nPrevious experience in a hotel front desk or guest service role preferred.\nStrong customer service and communication skills to interact effectively with guests and staff.\nProficiency in using property management systems and basic office software (e.g., Word, Excel).\nAbility to handle cash transactions and perform basic bookkeeping tasks.\nExcellent problem-solving abilities to resolve guest issues efficiently.\nPositive attitude and professional demeanor\nStrong organizational skills with attention to detail in managing guest reservations and records.\nAbility to work independently and follow established hotel policies and procedures.\nWork Environment:\nPrimarily indoor work within the hotel's front desk and lobby areas.\nRequires standing and walking for long periods throughout the shift.\nMust be able to lift and carry up to 20 lbs. occasionally (e.g., ledgers, small office supplies, deliveries etc).\nFlexible schedule required, including availability for evening, weekend, and holiday shifts.\nFrequent use of a computer and telephone, interacting with guests and team members.\nOther Duties:\nPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the team member for this job. Duties, responsibilities, and activities may change at any time with or without notice.\nEqual Employment Opportunity: Stonebridge is committed to equal employment opportunities. We do not discriminate based on race, color, religion, sex, pregnancy, national origin, ancestry, age, marital status, sexual orientation, veteran status, physical or mental disability, or medical condition. All aspects of employment, including recruitment, hiring, advancement, compensation, benefits, training, promotion, transfer, discipline, layoff, recall, and termination, will be conducted without discrimination. Reasonable accommodations will be made for disabled team members.\nResumes and applications for employment will be evaluated based on qualifications and the ability to meet the position's requirements.\nAll Stonebridge openings are projected to close within 30 days of the original posting date. This position will no longer be available 30 days from:\n2026-11-09Stonebridge offers comprehensive benefits including medical, dental, vision, PTO, 401(k) matching, wellness support, life and disability coverage, savings accounts, tuition aid, and travel and lodging perks.\nIt is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.","description_format":"text","description_chars":5376,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"phd","optional":false},"security_clearance":false,"languages":[]},"benefits":["Flexible schedule"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Real Estate Investment","Hotels & Resorts"],"lifecycle":[{"event":"open","at":"2026-11-09T18:15:48Z"}],"visa":[{"country":"US","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"Filed H-1B visas in the last two years","filings_12m":0,"filings_prev_12m":2,"green_card_filings_12m":0,"median_offered_wage_usd":null,"route":null,"cap_exempt":false,"checked_at":"2026-11-14T07:33:33+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":40,"band":"fade","label":"Fading","p_open":1,"p_active":0.397,"p_room":1,"age_days":4,"expected_fill_days":29,"reasons":["conf:4","stale_co","evergreen","wave","win:early","comp:brand"],"computed_at":"2026-11-14T05:58:10Z"},"pay":{"stated_usd_annual":58000,"is_top_pay":true},"html_url":"https://alion.io/job/stonebridge-guest-service-agent-43","json_url":"https://alion.io/job/stonebridge-guest-service-agent-43.json","meta":{"generated_at":"2026-11-14T21:11:46Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":27208,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4847},"rest":"https://alion.io/mcp/rest/get_company?id=4847"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fstonebridge-guest-service-agent-43"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fstonebridge-guest-service-agent-43"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fstonebridge-guest-service-agent-43"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/stonebridge-guest-service-agent-43\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fstonebridge-guest-service-agent-43"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3976402}},{"tool":"search_jobs","arguments":{"company":"sbcos.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3976402},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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