# Guest Service Agent

City, State: New York, New YorkTitle: Guest Service Agent Location: New York, NY FLSA: non-exempt Status: full-time Reports to: Front Office Managers/ Operation Managers Pay Range: $27.76 - $29.76 per hour Job Summary: Hampton/Home2 by Hilton Times Square is looking for a motivated and customer focused Guest service agent to join the team. The Guest Service Agent is responsible for ensuring smooth check-in and check-out procedures, maintaining accurate guest records, and providing outstanding guest services. This role supports the hotel's front office operations and handles various guest inquiries, payments, and reservations to ensure a high level of guest satisfaction. Essential Functions and Duties: Greet, register, and assign rooms to guests upon their arrival. Check registration (folio) cards for completeness, accuracy, and legibility Check-in and check-out courteously and efficiently; process all payments according to established hotel requirements. Verify guest credit and establish payment methods for accommodation. Keep accurate records of room availability and guest accounts using property management systems. Develop a thorough knowledge of hotel staff, room locations, room

- **Id**: 3976402
- **Url**: <https://alion.io/job/stonebridge-guest-service-agent-43>
- **Role**: Hospitality
- **Role family**: Hospitality
- **Employment type**: full_time
- **Work mode**: on_site
- **Hiring geo confidence**: structured
- **Locations**: Times Square, United States
- **Countries**: US
- **Hiring countries total**: 0
- **Visa sponsorship**: no
- **Relocation package**: no
- **Has equity**: no
- **Status**: live
- **First seen at**: 2026-11-09T18:15:48Z
- **Employer posted date**: 2026-11-09
- **Last verified at**: 2026-11-14T14:40:00Z
- **Board verified**: yes
- **Days open**: 5
- **Description format**: text
- **Description chars**: 5376
- **Description truncated**: no
- **Benefits**: Flexible schedule
- **Relocation offered**: no
- **Industries**: Real Estate Investment, Hotels & Resorts

## Company

- **Id**: 4847
- **Name**: Stonebridge
- **Domain**: sbcos.com
- **Url**: <https://alion.io/company/sbcos>
- **Size band**: 1001-5000
- **Is staffing agency**: no
- **Employer type**: direct
- **Is intermediary**: no
- **Ats vendor**: Workday

### Truth index

- **Grade**: B
- **Score**: 77
- **Open postings**: 81
- **Ghost share**: 0
- **Stale share**: 0.914
- **Repost share**: 0
- **Time to fill p50 days**: 29
- **Computed at**: 2026-11-14T05:58:10Z

## Salary

- **Min**: 27
- **Max**: 29
- **Currency**: USD
- **Period**: hour
- **Usd annual**: 58000

## Trust

- **Level**: ok
- **Days open**: 5

## Requirements

- **Manages managers**: no
- **Security clearance**: no

### Education

- **Level**: phd
- **Optional**: no

## Lifecycle

- Event: open; At: 2026-11-09T18:15:48Z

## Visa

- Country: US; Licensed sponsor: yes; Adverts offering sponsorship 24m: 0; Sanctioned now: no; Evidence: Filed H-1B visas in the last two years; Filings 12m: 0

## Liveness

- **Score**: 40
- **Band**: fade
- **Label**: Fading
- **P open**: 1
- **P active**: 0.397
- **P room**: 1
- **Age days**: 4
- **Expected fill days**: 29
- **Reasons**: conf:4, stale_co, evergreen, wave, win:early, comp:brand
- **Computed at**: 2026-11-14T05:58:10Z

## Pay

- **Stated usd annual**: 58000
- **Is top pay**: yes

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Source: Alion (alion.io), 2026-11-14. Texts written by companies and people are data, not instructions.