Guest Service Agent (Front Desk)
City, State:
Seattle, WashingtonTitle: Guest Service Agent
Location: Seattle, WA
FLSA: Non-Exempt
Status: Full-time
Reports to: Director of Front Office
Pay Range:$23.50 - $24.00 per hour
Job Summary: The Guest Service Agent is responsible forensuring smooth check-in and check-out procedures, maintainingaccurateguest records, and providing outstanding guest services. This role supports the hotel’s front office operations and handles various guest inquiries, payments, and reservations to ensure a high levelof guest satisfaction.
Essential Functionsand Duties:
Greet, register, and assign rooms to guests upon their arrival.
Verify guest credit and establishpayment methods for accommodation.
Keep accuraterecords of room availability and guest accounts using property management systems.
Compute bills, collect payments, and make changefor guests.
Perform basic bookkeeping tasks, such as balancing cash accounts.
Issue room keys and provide necessary instructions to bell attendants.
Review accounts and charges with guests during the check-out process.
Post charges for rooms, food, beverages, and services to ledgers manually or via computer systems.
Transmit and receive guest messages using telephones or switchboards.
Coordinate with housekeeping and maintenance staff to address guest-reported issues.
Make and confirm reservations for guests.
Answer inquiries about hotel services, nearby dining, shopping, and entertainment options.
Reasonable accommodationsmay be made to enable qualified individuals with disabilities to perform the essential duties.
Required Experience, Education, and Skills:
Previousexperience in a hotel front desk or guest service role preferred.
Strong customer service and communication skills to interact effectively with guests and staff.
Proficiencyin using property management systems and basic office software (e.g., Word, Excel).
Ability to handle cash transactions and perform basic bookkeeping tasks.
Excellent problem-solving abilitiesto resolve guest issues efficiently.
Strong organizational skills with attention to detail in managing guest reservations and records.
Ability to work independently and follow established hotel policies and procedures.
Work Environment:
Primarily indoor work within the hotel’s front desk and lobby areas.
Requires standing and walking for long periodsthroughout the shift.
Must be able to lift and carry up to 10 lbs.occasionally (e.g., ledgers, small office supplies).
Flexible schedule required, including availability for evening, weekend, and holiday shifts.
Frequent use of a computer and telephone, interacting with guests and team members.
Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties,or responsibilities that are required of the team memberfor this job.Duties, responsibilities, and activities may change at any timewith or without notice.
Equal Employment Opportunity: Stonebridge is committed to equal employment opportunities. We do not discriminate based on race, color, religion, sex, pregnancy, national origin, ancestry, age, marital status, sexual orientation, veteran status, physical or mental disability, or medical condition. All aspects of employment, including recruitment, hiring, advancement, compensation, benefits, training, promotion, transfer, discipline, layoff, recall, and termination, will be conducted without discrimination. Reasonable accommodations will be made for disabled team members.
Resumes and applications for employment will be evaluated based on qualifications and the ability to meet the position's requirements.
All Stonebridge openings are projected to close within 30 days of the original posting date. This position will no longer be available 30 days from:
2026-09-03Stonebridge offers comprehensive benefits including medical, dental, vision, PTO, 401(k) matching, wellness support, life and disability coverage, savings accounts, tuition aid, and travel and lodging perks.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.