{"id":2841739,"url":"https://alion.io/job/stonebridge-guest-services-agent-35","title":"Guest Services Agent","company":{"id":4847,"name":"Stonebridge","domain":"sbcos.com","url":"https://alion.io/company/sbcos","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":78,"open_postings":75,"ghost_share":0,"stale_share":0.893,"repost_share":0,"time_to_fill_p50_days":29,"computed_at":"2026-11-02T06:13:15Z"}},"role":"Hospitality","role_family":"Hospitality","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Frederica, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":26000,"max_usd":48000,"period":"year","method":"role_country_seniority_unknown","sample_n":3022},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2025-01-23T00:00:00Z","employer_posted_date":"2025-01-23","last_verified_at":"2026-11-02T13:03:38Z","board_verified":true,"closed_at":null,"days_open":648,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":648},"description":"City, State:\nFrederica, DelawarePay Range: $15/ hourThe purpose of a GUEST SERVICE AGENT is to serve as the primary contact for all guests throughout their stay and effectively and efficiently check guests in and out of the hotel.\nESSENTIAL DUTIES AND RESPONSIBILITIES:\nOperate the front desk according to standard operating procedures and with exceptional guest service.\nOperate with accuracy the reservation system, check-in and checkout system and credit card system, following all safety and security procedures.\nCheck registration (folio) cards for completeness, accuracy, and legibility.\n Maintain accurate cash sheet. Responsible for cash drawer balancing.\nOperate the switchboard and disperse calls as required by your shift. Take guest messages and faxes with accuracy, always noting the date and time of message. Repeat message back to caller to assure the accuracy of the message. Use message light to tell guests that they have a message waiting.\nKnow emergency procedures and how to respond.\nNever say a guest’s room number out loud.\nBe knowledgeable of hotel promotions.\nKnow room rate. Also know the amenities of the rooms so you can inform guests of what to expect in their rooms.\n Know physical makeup of building-exterior and interior. Know where the closest shopping, convenience store and gas station is.\nComplete daily reports, audits correspondences etc. as required by your shift.\nKeep lobby and office area clean at all times,\nSet wake-up calls as dictated by your shift.\n Prepare room status sheet for housekeeping and update housekeeping on rooms available to clean as guests checkout or leave for the day. \n Take and confirm credit cards for validity and acceptability.\n Lock and secure area if leaving the front desk, even if it is for a moment!\nCreate incident reports for guest injuries / issues when required.\nAnswer all calls within three (3) rings. All calls are to be answered in a “scripted” manner.\nTake and record reservations with accuracy. Confirm as requested.\nResolve guest complaints.\nMaintains regular attendance, is consistently on time, and observes prescribed work, break and meal periods in compliance with standards.\nMaintains high standards of personal appearance and grooming, which include compliance with the dress code.\nPerforms any other duties as requested by supervisor.\nReasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties of the position.\nDESIRED COMPETENCIES, WORK SKILLS, AND KNOWLEDGE\nTo perform the job successfully, an individual should demonstrate the following competencies. Other competencies may be required.\nAssociate demonstrates a high QUALITY of work: \nDemonstrates accuracy and thoroughness.\nMonitors own work to ensure quality.\nProvides the best possible service to clients and customers. \nAssociate demonstrates acceptable PRODUCTIVITY standards\nMeets or exceeds productivity standards. \nProduces adequate volume of work efficiently in a specific time.\nAssociate demonstrates excellent CUSTOMER SERVICE SKILLS\nResponds to requests for service and assistance. \nDemonstrates the desire and ability to provide high quality service to both internal and external customers. \nSolicits customer feedback to improve service.\nAssociate demonstrates INITIATIVE \nAsks for and offers help when needed. \nIncludes appropriate people in decision-making.\nAssociate demonstrates ACCOUNTABILITY for their job performance\nTakes responsibility for own actions.\nPerforms work with little or no supervision; works independently.\nCan be relied upon regarding task completion and follow up. \nEDUCATION AND EXPERIENCE REQUIREMENTS:\nOne year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience.\nAbility to read and comprehend simple instructions, short correspondence, and memos. \nAbility to write simple correspondence. \nAbility to speak English fluently.\nAbility to interpret and perform basic computer and POS system functions.\nWORK ENVIRONMENT: \nThe work environment normally entails the following:\nIndoor work environment\nMay be exposed to and use of cleaning chemicals throughout the shift\nMinimal to moderate noise levels consistent with hotel environment\nTop of Form\nPHYSICAL DEMANDS:\nDuring the course of performing the physical demands of this position, associates are expected to observe and adhere to safety and security procedures, promoting a safe work environment.\nThe physical activity normally entails the following attributes.\nPosition is expected to:\nStand more than 2/3 of the time\nWalk less than 1/3 of the time\nSit less than 1/3 of the time\nLift up to 15 lbs\nPush / pull up to 10 pounds\nOur company does not discriminate against its associates or applicants because of race, color, religion, sex, pregnancy, national origin, ancestry, age, marital status, sexual orientation, veteran status, physical or mental disability or medical condition. Equal employment opportunity will be extended to all persons in all aspects of the employer-associate relationships, including recruitment, hiring, advancement, compensation, benefits, training, promotion, transfer, discipline, layoff, recall and termination. Every reasonable accommodation will be made for disabled associates.\nResumes and applications for employment will be evaluated on the basis of qualifications to meet the requirements of the position and ability to perform the requirements of the position.","description_format":"text","description_chars":5503,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"phd","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Real Estate Investment","Hotels & Resorts"],"lifecycle":[{"event":"open","at":"2026-10-19T09:21:49Z"}],"visa":[],"liveness":{"score":1,"band":"cold","label":"Long shot","p_open":1,"p_active":0.05,"p_room":0.28,"age_days":648,"expected_fill_days":29,"reasons":["conf:3","stale_co","evergreen","wave","win:tail","crowd:brand"],"computed_at":"2026-11-02T06:13:15Z"},"pay":null,"html_url":"https://alion.io/job/stonebridge-guest-services-agent-35","json_url":"https://alion.io/job/stonebridge-guest-services-agent-35.json","meta":{"generated_at":"2026-11-02T17:55:41Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":24942,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-03T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4847},"rest":"https://alion.io/mcp/rest/get_company?id=4847"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fstonebridge-guest-services-agent-35"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fstonebridge-guest-services-agent-35"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fstonebridge-guest-services-agent-35"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/stonebridge-guest-services-agent-35\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fstonebridge-guest-services-agent-35"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2841739}},{"tool":"search_jobs","arguments":{"company":"sbcos.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2841739},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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