{"id":1268675,"url":"https://alion.io/job/stonebridge-guest-services-agent-full-time-pm-shift","title":"Guest Services Agent - Full-Time PM Shift","company":{"id":4847,"name":"Stonebridge","domain":"sbcos.com","url":"https://alion.io/company/sbcos","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":77,"open_postings":48,"ghost_share":0,"stale_share":0.938,"repost_share":0,"time_to_fill_p50_days":23,"computed_at":"2026-09-30T05:45:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":19,"max":null,"currency":"USD","period":"hour","gross":null,"usd_annual":38000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-25T23:10:23Z","employer_posted_date":"2026-09-25","last_verified_at":"2026-09-30T21:24:53Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"City, State:\nDenver, ColoradoAt Hyatt Place Peña Station, guests enjoy a modern retreat with complimentary airport shuttles, stylish rooms, a 24/7 fitness center, an inviting indoor pool, and a free breakfast to start their day. With direct access to Denver’s A-Line, it's the perfect gateway to Downtown Denver's vibrant energy and attractions.This is a Full-Time position, weekends required.\nThe purpose of a GUEST SERVICE AGENT is to serve as the primary contact for all guests throughout their stay and effectively and efficiently check guests in and out of the hotel.\nRate of Pay: $19.29 Per Hour\nESSENTIAL DUTIES AND RESPONSIBILITIES:\nOperate the front desk according to standard operating procedures and with exceptional guest service.\nOperate with accuracy the reservation system, check-in and checkout system and credit card system, following all safety and security procedures.\nCheck registration (folio) cards for completeness, accuracy, and legibility.\n Maintain accurate cash sheet. Responsible for cash drawer balancing.\nOperate the switchboard and disperse calls as required by your shift. Take guest messages and faxes with accuracy, always noting the date and time of message. Repeat message back to caller to assure the accuracy of the message. Use message light to tell guests that they have a message waiting.\nKnow emergency procedures and how to respond.\nNever say a guest’s room number out loud.\nBe knowledgeable of hotel promotions.\nKnow room rate. Also know the amenities of the rooms so you can inform guests of what to expect in their rooms.\n Know physical makeup of building-exterior and interior. Know where the closest shopping, convenience store and gas station is.\nComplete daily reports, audits correspondences etc. as required by your shift.\nKeep lobby and office area clean at all times,\nSet wake-up calls as dictated by your shift.\n Prepare room status sheet for housekeeping and update housekeeping on rooms available to clean as guests checkout or leave for the day. \n Take and confirm credit cards for validity and acceptability.\n Lock and secure area if leaving the front desk, even if it is for a moment!\nCreate incident reports for guest injuries / issues when required.\nAnswer all calls within three (3) rings. All calls are to be answered in a “scripted” manner.\nTake and record reservations with accuracy. Confirm as requested.\nResolve guest complaints.\nMaintains regular attendance, is consistently on time, and observes prescribed work, break and meal periods in compliance with standards.\nMaintains high standards of personal appearance and grooming, which include compliance with the dress code.\nPerforms any other duties as requested by supervisor.\nReasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties of the position.\nDESIRED COMPETENCIES, WORK SKILLS, AND KNOWLEDGE\nTo perform the job successfully, an individual should demonstrate the following competencies. Other competencies may be required.\nAssociate demonstrates a high QUALITY of work: \nDemonstrates accuracy and thoroughness.\nMonitors own work to ensure quality.\nProvides the best possible service to clients and customers. \nAssociate demonstrates acceptable PRODUCTIVITY standards\nMeets or exceeds productivity standards. \nProduces adequate volume of work efficiently in a specific time.\nAssociate demonstrates excellent CUSTOMER SERVICE SKILLS\nResponds to requests for service and assistance. \nDemonstrates the desire and ability to provide high quality service to both internal and external customers. \nSolicits customer feedback to improve service.\nAssociate demonstrates INITIATIVE \nAsks for and offers help when needed. \nIncludes appropriate people in decision-making.\nAssociate demonstrates ACCOUNTABILITY for their job performance\nTakes responsibility for own actions.\nPerforms work with little or no supervision; works independently.\nCan be relied upon regarding task completion and follow up. \nEDUCATION AND EXPERIENCE REQUIREMENTS:\nOne year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience.\nAbility to read and comprehend simple instructions, short correspondence, and memos. \nAbility to write simple correspondence. \nAbility to speak English fluently.\nAbility to interpret and perform basic computer and POS system functions.\nWORK ENVIRONMENT: \nThe work environment normally entails the following:\nIndoor work environment\nMay be exposed to and use of cleaning chemicals throughout the shift\nMinimal to moderate noise levels consistent with hotel environment\nTop of Form\nPHYSICAL DEMANDS:\nDuring the course of performing the physical demands of this position, associates are expected to observe and adhere to safety and security procedures, promoting a safe work environment.\nThe physical activity normally entails the following attributes.\nPosition is expected to:\nStand more than 2/3 of the time\nWalk less than 1/3 of the time\nSit less than 1/3 of the time\nLift up to 15 lbs\nPush / pull up to 10 pounds\nEqual Employment Opportunity: Stonebridge is committed to equal employment opportunities. We do not discriminate based on race, color, religion, sex, pregnancy, national origin, ancestry, age, marital status, sexual orientation, veteran status, physical or mental disability, or medical condition. All aspects of employment, including recruitment, hiring, advancement, compensation, benefits, training, promotion, transfer, discipline, layoff, recall, and termination, will be conducted without discrimination. Reasonable accommodations will be made for disabled team members.\nResumes and applications for employment will be evaluated based on qualifications and the ability to meet the position's requirements.\nAll Stonebridge openings are projected to close within 30 days of the original posting date. This position will no longer be available 30 days from:\n2026-09-25Stonebridge offers comprehensive benefits including medical, dental, vision, PTO, 401(k) matching, wellness support, life and disability coverage, savings accounts, tuition aid, and travel and lodging perks.\nIt is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.","description_format":"text","description_chars":6405,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"phd","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Real Estate Investment","Hotels & Resorts"],"lifecycle":[{"event":"open","at":"2026-09-25T23:10:23Z"}],"liveness":{"score":57,"band":"ok","label":"Likely open","p_open":1,"p_active":0.569,"p_room":1,"age_days":4,"expected_fill_days":23,"reasons":["conf:23","stale_co","win:early","comp:brand"],"computed_at":"2026-09-30T05:45:00Z"},"pay":{"stated_usd_annual":38000,"is_top_pay":false},"html_url":"https://alion.io/job/stonebridge-guest-services-agent-full-time-pm-shift","json_url":"https://alion.io/job/stonebridge-guest-services-agent-full-time-pm-shift.json","meta":{"generated_at":"2026-10-01T00:20:37Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"assistant","counted_by":"address","units_charged":1,"used_today":25,"day_limit":2000,"remaining_today":1975,"minute_limit":60,"resets_at":"2026-10-02T00:00:00Z"}}}