{"id":2666852,"url":"https://alion.io/job/stonebridge-guest-services-manager-2","title":"Guest Services Manager","company":{"id":4847,"name":"Stonebridge","domain":"sbcos.com","url":"https://alion.io/company/sbcos","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":83,"open_postings":65,"ghost_share":0,"stale_share":0.862,"repost_share":0,"time_to_fill_p50_days":21,"computed_at":"2026-10-17T05:46:00Z"}},"role":"Hospitality","role_family":"Hospitality","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cherry Creek, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":60000,"max":null,"currency":"USD","period":"year","gross":null,"usd_annual":60000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-15T00:00:00Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-10-18T02:44:21Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"City, State:\nDenver, ColoradoTitle: Front Office Manager\nLocation: Denver, CO\nFLSA: Non-Exempt\nStatus: Full-Time\nReports to: Assistant General Manager\nSupervises: Front Office Department\nPay Range: $60,000 annually + incentives\nJob Summary: The Front Office Manager is responsible for overseeing the day-to-day and long-term operations of guest reception, reservations, and telephone services while ensuring high standards of guest satisfaction and operational efficiency. This role works closely with the General Manager to maintain revenue, expense, and quality targets, ensuring a smooth and efficient operation that exceeds guest and ownership expectations.\nEssential Functions and Duties:\nEnsure guests are greeted, checked in, and allocated rooms promptly and courteously. \nOversee strict adherence to check-in procedures, ensuring accurate guest details and billing information are obtained. \nAddress guest issues or complaints promptly to ensure guest satisfaction. \nEnsure rooms are serviced and maintained to the company’s established standards. \nMaximize room occupancy within the agreed overbooking policy. \nFacilitate effective communication between reservations, front office staff, and other departments, including housekeeping. \nEnsure that all guest charges are accurately posted and kept up to date. \nStrictly enforce credit control procedures and ensure accounts are balanced daily. \nOversee efficient and speedy check-out procedures. \nEnsure that luggage is promptly delivered to and collected from guest rooms. \nMaintain the cleanliness and order of all front-of-house areas, including the entrance and lobby. \nConduct regular performance appraisals for front office staff, providing training and development as needed. \nReasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.\nRequired Experience, Education, and Skills:\n3+ years of front office management experience in a hotel environment, with a strong focus on guest service and operations. \nProven leadership and supervisory skills, with the ability to manage and develop a team. \nStrong organizational and multitasking abilities to handle daily front office operations and guest interactions. \nProficiency in property management systems and financial reporting. \nExcellent communication skills, both verbal and written, to interact effectively with guests, staff, and management. \nAbility to analyze financial data, including budgets, forecasts, and revenue reports. \nAbility to resolve guest complaints and service issues in a professional and timely manner. \nKnowledge of hotel check-in/check-out procedures, billing, and room inventory management. \nWork Environment:\nPrimarily an indoor role, working in the front office, lobby, and guest areas of the hotel. \nMust be able to stand and walk for extended periods while overseeing front office operations and assisting guests. \nMust be able to lift and carry objects up to 20 lbs occasionally. \nFlexible schedule, including availability for evenings, weekends, and holidays, to accommodate guest needs and operational requirements. \nOther Duties:\nPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the team member for this job. Duties, responsibilities, and activities may change at any time with or without notice.\nEqual Employment Opportunity: Stonebridge is committed to equal employment opportunities. We do not discriminate based on race, color, religion, sex, pregnancy, national origin, ancestry, age, marital status, sexual orientation, veteran status, physical or mental disability, or medical condition. All aspects of employment, including recruitment, hiring, advancement, compensation, benefits, training, promotion, transfer, discipline, layoff, recall, and termination, will be conducted without discrimination. Reasonable accommodations will be made for disabled team members.\nResumes and applications for employment will be evaluated based on qualifications and the ability to meet the position's requirements.\nAll Stonebridge openings are projected to close within 30 days of the original posting date. This position will no longer be available 30 days from:\n2026-10-15Stonebridge offers comprehensive benefits including medical, dental, vision, PTO, 401(k) matching, wellness support, life and disability coverage, savings accounts, tuition aid, and travel and lodging perks.\nIt is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.","description_format":"text","description_chars":4718,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"phd","optional":false},"security_clearance":false,"languages":[]},"benefits":["Flexible schedule"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Real Estate Investment","Hotels & Resorts"],"lifecycle":[{"event":"open","at":"2026-10-16T02:53:37Z"}],"visa":[],"liveness":{"score":60,"band":"ok","label":"Likely open","p_open":1,"p_active":0.602,"p_room":1,"age_days":2,"expected_fill_days":21,"reasons":["conf:21","stale_co","win:early","comp:brand"],"computed_at":"2026-10-17T05:46:00Z"},"pay":{"stated_usd_annual":60000,"is_top_pay":false},"html_url":"https://alion.io/job/stonebridge-guest-services-manager-2","json_url":"https://alion.io/job/stonebridge-guest-services-manager-2.json","meta":{"generated_at":"2026-10-18T12:56:11Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":19161,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-19T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4847},"rest":"https://alion.io/mcp/rest/get_company?id=4847"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fstonebridge-guest-services-manager-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fstonebridge-guest-services-manager-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fstonebridge-guest-services-manager-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/stonebridge-guest-services-manager-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fstonebridge-guest-services-manager-2"}]}