{"id":983434,"url":"https://alion.io/job/stonex-group-application-engineering-services-support","title":"Application Engineering Services - Support","company":{"id":2646,"name":"StoneX Group","domain":"stonex.com","url":"https://alion.io/company/stonex","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":{"grade":"A","score":100,"open_postings":7,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":14,"computed_at":"2026-11-03T05:54:40Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Bash","optional":false},{"name":"Incident Management","optional":false},{"name":"Linux","optional":false},{"name":"Python","optional":false},{"name":"SQL","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-09-16T22:31:13Z","employer_posted_date":"2026-09-20","last_verified_at":"2026-11-04T01:19:15Z","board_verified":true,"closed_at":null,"days_open":48,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":48},"description":"Overview\nConnecting clients to markets - and talent to opportunity. With 5,400+ employees and over 80,000 institutional, commercial, and payments clients, we operate from more than 80 offices spread across six continents. As a Fortune 100, Nasdaq-listed provider, we connect clients to the global markets - focusing on innovation, human connection, and providing world-class products and services to all types of investors.Whether you want to forge a career connecting our retail clients to potential trading opportunities, or ingrain yourself in the world of institutional investing, StoneX Group is made up of four business segments that offer endless potential for progression and growth.\nCorporate: Engage in a deep variety of business-critical activities that keep our company running efficiently. From strategic marketing and financial management to human resources and operational oversight, you’ll have the opportunity to optimize processes and implement game-changing policies.\nResponsibilities\nJob purpose: The Application Engineer is responsible for providing Tier 2 production and non-production support for business-critical trading and enterprise applications across StoneX business units. The role focuses on incident management, application monitoring, troubleshooting, maintenance, customer support, and continuous improvement of application support processes.\nProvide Tier 2 support for third-party and internally developed applications.\nAct as Subject Matter Expert (SME) for one or more applications such as Murex, TwoFour, or other trading platforms.\nMonitor, troubleshoot, analyze, and resolve production and non-production application issues.\nSupport incident management activities and ensure timely resolution during production outages.\nManage support tickets and service requests while meeting agreed SLAs and KPIs.\nCollaborate with infrastructure, development, and business teams to resolve issues.\nPerform root cause analysis and implement preventive measures.\nConfigure and maintain monitoring and alerting solutions.\nDevelop and maintain knowledge base articles, support documentation, and troubleshooting guides.\nParticipate in technical projects while maintaining daily operational responsibilities.\nSupport User Acceptance Testing (UAT) activities.\nProvide technical guidance and escalation support to junior team members.\nIdentify opportunities for automation and process improvement.\nQualifications\nBachelor's Degree in Information Technology or related field, or equivalent work experience (3-5 years).1-3 years of experience in:Application Support\nIncident Management\nProduction Support\nSupport Runbooks and Operational Procedures\nTechnical Skills\nSQL\nWindows, Linux and Bash Scripting\nPython or equivalent scripting language\nIncident and Problem Management\nApplication Monitoring and Alert Management\nInfrastructure fundamentals:Servers and VMs\nDatabases\nNetworking\nDistributed Systems\n\nWorking Environment:\n4 days in office per 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