Customer Support Analyst – Trading Platforms Support (Analista de Atendimento – Suporte à Plataformas de Negociação)

StoneX Group • 6 days ago
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StoneX Group

StoneX Group Inc. is a global financial services enterprise that provides institutional-grade execution, clearing, and market infrastructure across diverse asset classes. The company connects commercial entities, institutional clients, and retail traders to global capital markets through specialized capabilities in commodities, foreign exchange, securities, and derivatives. Supported by a global regulatory footprint and advanced proprietary technology, it delivers market intelligence, risk management advisory, and cross-border payment solutions worldwide.
stonex.com • Kraków • Campinas • Dublin • Kansas City • FinTech • Financial Services • Capital Markets • 501-1000 employees
Conectando clientes aos mercados - e talentos às oportunidades

Com mais de 5.400 colaboradores e mais de 80.000 clientes institucionais, comerciais e de pagamentos, operamos em mais de 80 escritórios distribuídos por seis continentes. Como uma empresa Fortune 100 listada na Nasdaq, conectamos clientes aos mercados globais - com foco em inovação, conexão humana e na oferta de produtos e serviços de classe mundial para todos os tipos de investidores.

Estamos buscando por um Analista de Atendimento - Suporte à Plataformas de Negociação dedicado(a) para fornecer suporte de alta qualidade aos clientes e garantir uma experiência de atendimento consistente.

Essa função será o primeiro ponto de contato para dúvidas e incidentes dos clientes relacionados à plataforma de negociação, assegurando uma triagem rápida, resolução de questões comuns e o encaminhamento adequado para equipes especializadas quando necessário.

Connecting clients to markets - and talent to opportunity.

With 5,400+ employees and over 80,000 institutional, commercial, and payments clients, we operate from more than 80 offices spread across six continents. As a Fortune 100, Nasdaq-listed provider, we connect clients to the global markets - focusing on innovation, human connection, and providing world-class products and services to all types of investors.

The TPS business line is launching a new Trading Platform and requires a dedicated Level 1 Support Analyst to provide high-quality client support and ensure a consistent service experience. This role is the first point of contact for client questions and incidents related to the trading platform, ensuring fast triage, resolution of common issues, and proper escalation to specialized teams.

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