{"id":4202607,"url":"https://alion.io/job/stonex-group-junior-enterprise-application-administrator-jiraconfluence","title":"Junior Enterprise Application Administrator - Jira/Confluence","company":{"id":2646,"name":"StoneX Group","domain":"stonex.com","url":"https://alion.io/company/stonex","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":{"grade":"A","score":100,"open_postings":6,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":14,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Enterprise Apps","role_family":"Enterprise Apps","seniority":"junior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bogotá, Colombia"],"countries":["CO"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"Confluence","optional":false},{"name":"Datadog","optional":false},{"name":"Git","optional":false},{"name":"GitHub","optional":false},{"name":"JavaScript","optional":false},{"name":"Jira","optional":false},{"name":"Platform Engineering","optional":false},{"name":"Service Desk","optional":false},{"name":"ServiceNow","optional":false},{"name":"Shift-Left Security","optional":false}],"status":"live","first_seen_at":"2026-11-12T22:42:57Z","employer_posted_date":"2026-11-12","last_verified_at":"2026-11-12T22:42:57Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Overview\nConnecting clients to markets - and talent to opportunity.\nWith 5,400+ employees and over 80,000 institutional, commercial, and payments clients, we operate from more than 80 offices spread across six continents. As a Fortune 100, Nasdaq-listed provider, we connect clients to the global markets - focusing on innovation, human connection, and providing world-class products and services to all types of investors.\nWhether you want to forge a career connecting our retail clients to potential trading opportunities, or ingrain yourself in the world of institutional investing, StoneX Group is made up of four business segments that offer endless potential for progression and growth.\nBusiness Segment: Engage in a deep variety of business-critical activities that keep our company running efficiently. From strategic marketing and financial management to human resources and operational oversight, you’ll have the opportunity to optimize processes and implement game-changing policies.\nResponsibilities\nPosition Purpose: As a Platform Engineering Analyst, you will act as Level 2 support within our Platform Engineering organization - bridging the gap between the Service Desk (Level 1), internal users, and Platform Engineers (Level 3).\nThis role is designed as a growth opportunity. You are not expected to check every technical box on day one. We are prioritizing problem-solving ability, communication skills and a strong learning mindset over years of experience.\nPrimary Duties will include:\nServe as Level 2 support for StoneX platforms such as ServiceNow; Datadog; Confluence and Jira\nTriage, investigate, and troubleshoot issues escalated from StoneX Service Desk\nEscalate complex problems to Platform Engineers, when necessary, with defined context and strong documentation\nClearly communicate issues, progress, and resolutions to users and technical teams\nTest applications following major releases using existing test cases\nLook for opportunities to improve processes, including reducing manual tasks, supporting automation and thinking shift-left\nDocument solutions, learnings, and common issues to improve future support\nLeverage AI to quickly adapt to changing conditions, improve reliability, and enhance internal ETSS service experience\nUse AI to streamline workflows, reduce manual effort, and optimize cost-effective service delivery\nBuild and use AI solutions to support outcomes while ensuring full accountability, accuracy, and compliance with StoneX security and regulatory standards\nWork closely with global teams across the United States, Poland and India, using English as the medium of communication\nTools & Technologies\nPrimary focus:\nAdministrate and support various platforms:\nWork Management & Documentation i.e. Jira, Confluence\nIT Service Management i.e. ServiceNow\nObservability i.e. Datadog\nYou do not need prior experience with all tools as listed above. We value your:\nAbility to work in a corporate environment and remain professional in office & remote\nCapabilities to:\nAdminister and support other tools\nCommunicate well with colleagues, stakeholders, etc.\nTroubleshoot effectively and document consistently\nCourage to advocate improvements\nQualifications\nTo Land this role you will need:\nHave 1 - 3 years of experience, including internships, co-ops, or entry-level roles\nHave at least 1 year of hands-on experience supporting applications, systems, or internal users\nAre fluent in English and comfortable communicating with global teams \nEnjoy troubleshooting, problem-solving, and figuring out how systems work\nAsk questions, collaborate well with others, and share ideas\nAre looking to grow into a longer-term career in Platform Engineering or technical support\nWhat will make you stand out:\nExperience querying data from various systems i.e. JQL\nExperience using AI tools\nPrevious Agile experience in a corporate environment\nSome experience with Groovy if you have ScriptRunner expertise; and/or JavaScript for ServiceNow troubleshooting/development\nPrior Git experience such as GitHub code reviews\nAll application materials should be submitted in English\nWorking Environment:\nIn-office: 4 days per week\nSchedule\n Initially 6 AM - 3 PM COT to align with EMEA engineers, train with mentors there and catch up with Americas colleagues\nThen normal Colombia business hours","description_format":"text","description_chars":4322,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Colombia","iso":"CO","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Currency Exchange & FX Payments","Online Brokerage & Trading Platforms"],"lifecycle":[{"event":"open","at":"2026-11-12T22:42:57Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":14,"reasons":["conf:2","win:early","comp:junior"],"computed_at":"2026-11-13T00:51:29Z"},"pay":null,"html_url":"https://alion.io/job/stonex-group-junior-enterprise-application-administrator-jiraconfluence","json_url":"https://alion.io/job/stonex-group-junior-enterprise-application-administrator-jiraconfluence.json","meta":{"generated_at":"2026-11-13T00:51:29Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1911,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2646},"rest":"https://alion.io/mcp/rest/get_company?id=2646"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fstonex-group-junior-enterprise-application-administrator-jiraconfluence"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fstonex-group-junior-enterprise-application-administrator-jiraconfluence"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fstonex-group-junior-enterprise-application-administrator-jiraconfluence"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/stonex-group-junior-enterprise-application-administrator-jiraconfluence\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fstonex-group-junior-enterprise-application-administrator-jiraconfluence"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4202607}},{"tool":"search_jobs","arguments":{"company":"stonex.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4202607},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); 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