{"id":2109659,"url":"https://alion.io/job/stord-collections-specialist","title":"Collections Specialist","company":{"id":5812,"name":"Stord","domain":"stord.com","url":"https://alion.io/company/stord","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":80,"open_postings":16,"ghost_share":0,"stale_share":0.813,"repost_share":0,"time_to_fill_p50_days":28,"computed_at":"2026-10-17T05:46:00Z"}},"role":"Finance","role_family":"Finance","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Atlanta, United States","United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":49000,"max_usd":94000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1802},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-08T21:48:41Z","employer_posted_date":"2026-10-08","last_verified_at":"2026-10-18T08:20:10Z","board_verified":true,"closed_at":null,"days_open":9,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":9},"description":"ABOUT STORD\nStord is The Consumer Experience Company, powering seamless checkout through delivery for today's leading brands. Stord is rapidly growing and strategically scaling teams across the entire company, and seeking energetic experts to help us achieve our mission.\nBy combining comprehensive commerce-enablement technology with high-volume fulfillment services, Stord provides brands a platform to compete with retail giants. Stord manages over $10 billion of commerce annually through its fulfillment, warehousing, transportation, and operator-built software suite including OMS, Pre- and Post-Purchase, and WMS platforms. Stord is leveling the playing field for all brands to deliver the best consumer experience at scale.\nWith Stord, brands can increase cart conversion, improve unit economics, and drive sustained customer loyalty. Stord’s end-to-end commerce solutions combine best-in-class omnichannel fulfillment and shipping with leading technology to ensure fast shipping, reliable delivery promises, easy access to more channels, and improved margins on every order.\nHundreds of leading DTC and B2B companies like True Classic, Native, Seed Health, goodr, Sundays for Dogs, and more trust Stord to deliver industry-leading consumer experiences on every order. Stord is headquartered in Atlanta with facilities across the United States, Canada, and Europe. Stord is backed by top-tier investors including Kleiner Perkins, Franklin Templeton, Founders Fund, Strike Capital, Baillie Gifford, and Salesforce Ventures.\nAbout The RoleThe Collections Specialist is focused on owning collections for an assigned segment of customer accounts. You’ll work ahead of due dates, build strong customer relationships, and keep cash flowing. You’ll partner closely with AR & Cash Operations and the Credit and Collection Manager, and you’ll help improve the tools and processes the team relies on.\nThis role requires onsite travel to our headquarters in Atlanta, GA.\nWhat You'll Do\nManage day-to-day collections for an assigned segment of accounts, working proactively ahead of due dates rather than only chasing past-due balances.\nRun outreach and follow-up cadences by phone and email, and log every touch so the team has an accurate view of coverage.\nTrack promises-to-pay, follow up on commitments, and escalate accounts that drift into high-risk territory.\nPartner with AR & Cash Operations on disputes, short-pays, and reconciliation questions that surface during collections.\nWork inside NetSuite and our collections automation tools to manage queues, aging, and account ownership - and flag where the tools should do more of the work.\nEscalate accounts needing credit-limit review or third-party collections to the Credit and Collection Manager with clear documentation.\nContribute to the metrics that matter: DSO, contact coverage, and time-to-resolution on disputes.\nBasic Requirements\n2+ years of B2B collections, AR, or credit experience - logistics, distribution, or a high-volume account environment is a plus.\nComfort owning a large book of accounts and prioritizing outreach without being told which fire to put out first.\nClear, confident, professional communication - you can hold a firm line with a customer without damaging the relationship.\nWorking knowledge of NetSuite or a comparable ERP, plus general comfort learning new tools quickly.\nA process mindset: you document what you do, and you notice when a workaround should become a real fix.\nAbility to travel to our headquarters in Atlanta, GA when required.\nBonus Points\nExperience with dispute or deduction management in a wholesale, distribution, or logistics business.\nExposure to credit-risk tools (e.g., D&B) or AI-assisted collections platforms.","description_format":"text","description_chars":3728,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Commerce","Transportation & Logistics","Logistics","Warehousing"],"lifecycle":[{"event":"open","at":"2026-10-08T21:48:41Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 11 · green card filings: 2","filings_12m":11,"filings_prev_12m":5,"green_card_filings_12m":2,"median_offered_wage_usd":120962,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":62,"band":"ok","label":"Likely open","p_open":1,"p_active":0.622,"p_room":1,"age_days":8,"expected_fill_days":28,"reasons":["conf:0","stale_co","velocity","win:early","comp:junior"],"computed_at":"2026-10-17T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/stord-collections-specialist","json_url":"https://alion.io/job/stord-collections-specialist.json","meta":{"generated_at":"2026-10-18T19:52:19Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":23990,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-19T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":5812},"rest":"https://alion.io/mcp/rest/get_company?id=5812"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fstord-collections-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fstord-collections-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fstord-collections-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/stord-collections-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fstord-collections-specialist"}]}