{"id":3299789,"url":"https://alion.io/job/stord-operations-manager-opex-2","title":"Operations Manager OPEX","company":{"id":5812,"name":"Stord","domain":"stord.com","url":"https://alion.io/company/stord","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":79,"open_postings":13,"ghost_share":0,"stale_share":0.846,"repost_share":0,"time_to_fill_p50_days":31,"computed_at":"2026-10-29T05:49:05Z"}},"role":"Management","role_family":"Management","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Atlanta, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":91000,"max_usd":170000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":4830},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-25T00:00:00Z","employer_posted_date":"2026-10-25","last_verified_at":"2026-10-29T02:14:38Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"ABOUT STORD\nStord is The Consumer Experience Company, powering seamless checkout through delivery for today's leading brands. Stord is rapidly growing and strategically scaling teams across the entire company, and seeking energetic experts to help us achieve our mission.\nBy combining comprehensive commerce-enablement technology with high-volume fulfillment services, Stord provides brands a platform to compete with retail giants. Stord manages over $10 billion of commerce annually through its fulfillment, warehousing, transportation, and operator-built software suite including OMS, Pre- and Post-Purchase, and WMS platforms. Stord is leveling the playing field for all brands to deliver the best consumer experience at scale.\nWith Stord, brands can increase cart conversion, improve unit economics, and drive sustained customer loyalty. Stord’s end-to-end commerce solutions combine best-in-class omnichannel fulfillment and shipping with leading technology to ensure fast shipping, reliable delivery promises, easy access to more channels, and improved margins on every order.\nHundreds of leading DTC and B2B companies like True Classic, Native, Seed Health, goodr, Sundays for Dogs, and more trust Stord to deliver industry-leading consumer experiences on every order. Stord is headquartered in Atlanta with facilities across the United States, Canada, and Europe. Stord is backed by top-tier investors including Kleiner Perkins, Franklin Templeton, Founders Fund, Strike Capital, Baillie Gifford, and Salesforce Ventures.\nOperations Manager - Operational Excellence (OPEX)Stord is seeking a highly capable and adaptable Operations Manager - Operational Excellence (OPEX) to build operational leadership capability and drive continuous improvement across our fulfillment network.\nThis role will operate as a traveling Operations Manager, embedding within fulfillment centers for several weeks at a time to provide immersive, boots-on-the-ground coaching, leadership development, and operational support. The OPEX Manager will play a critical role in developing new and emerging Area Managers and Operations Managers while also supporting enterprise initiatives focused on network standardization, revenue capture, waste reduction, process improvement, and operational scalability.\nThe ideal candidate is operationally sound, highly adaptable, and an exceptional communicator who thrives on building capability in others. This leader must be able to quickly assess a site's operational and leadership opportunities, balance immediate business needs with long-term capability building, and leave each site with stronger leaders, more sustainable processes, and improved operational performance.\nWhat You'll Do\nTravel to sites across the network to support new leader training, including onboarding, shadowing, and system navigation, to ensure seamless integration.\nEmbed within fulfillment centers for extended periods to provide immersive, hands-on coaching and development for new and emerging Area Managers and Operations Managers.\nAssess leadership capability and operational execution to identify knowledge, process, and execution gaps and build targeted development plans.\nProvide training and coaching across core operational disciplines, including labor management, productivity and performance management, stream and floor management, aged order resolution, inventory and replenishment flow, and daily operational reporting.\nDevelop leaders' ability to independently manage high-performing operations through real-time coaching, feedback, observation, and performance management.\nAct as an interim Operations Manager (OM) as needed, stepping into leadership roles during transitions, openings, or talent gaps.\nLead by example in executing Stord processes, including inventory management, quality, labor planning, and order fulfillment.\nProvide real-time coaching and feedback to new leaders and ensure alignment to operational KPIs.\nSupport the development and adoption of standardized operating practices, management routines, and processes across the fulfillment network.\nIdentify opportunities to improve operational efficiency, reduce waste, eliminate process variation, and drive sustainable continuous improvement.\nSupport enterprise initiatives focused on network standardization, revenue capture, waste reduction, continuous improvement, and operational scalability.\nPartner with site and network leadership to identify site-level opportunities and help implement and scale successful solutions across multiple facilities.\nDevelop and refine training materials and standard operating procedures based on field experience.\nPartner cross-functionally with HR, Safety, Training, Engineering, and other business partners to ensure consistent messaging and execution.\nTrack progress of trainees and escalate concerns or development opportunities to site and regional leadership.\nDrive culture and foster leadership excellence through daily presence, stand-up participation, performance observation, and direct engagement with site teams.\nStay up to date on system, process, and technology changes and reflect those updates in training delivery.\nLearn, adopt, and apply emerging AI tools and technologies to improve operational processes, leadership effectiveness, reporting, problem-solving, and continuous improvement.\nIdentify opportunities to incorporate AI-enabled tools and automation into training, standard work, reporting, and operational decision-making.\nMaintain documentation of visit outcomes, leadership assessments, development progress, and provide actionable follow-ups to site and regional leadership.\nWhat You'll Need\nMinimum 5 years of experience in a high-volume, direct-to-consumer warehouse or fulfillment environment.\nPrevious experience as an Operations Manager or Senior Manager with direct reports.\nDemonstrated success in training, mentoring, coaching, or developing warehouse leadership.\nStrong operational knowledge across labor management, productivity, inventory management, quality, fulfillment, replenishment, and warehouse process flow.\nProven ability to assess operational performance, identify root causes, and translate opportunities into clear and actionable improvement plans.\nProven ability to lead teams of 60+ non-exempt employees and multiple salaried leaders.\nWillingness to travel up to 75% and remain embedded on-site for multi-week periods.\nStrong understanding of WMS systems, warehouse technology, RF devices, and operational reporting tools.\nProficiency in Excel, Google Suite, and basic reporting and data analysis tools.\nClear communication skills, both written and verbal, with an ability to coach, influence, and build alignment across all levels of the organization.\nStrong problem-solving mindset, bias toward action, and ability to adapt quickly in fast-paced and evolving environments.\nAbility to balance immediate operational execution with long-term leadership and capability development.\nComfortable learning and adopting new technologies, including AI tools, and applying them to improve productivity, decision-making, reporting, training, and operational processes.\nMust be comfortable working in a distribution center environment with varying temperatures, moderate noise levels, and physical activity.\nAbility to lift up to 75 lbs and remain on your feet for extended periods.\nWillingness to work non-standard hours, including nights and weekends, especially during site launches or training cycles.\nMust have the flexibility to travel frequently and stay on-site for multi-week assignments as business needs evolve.\nNice to Have\nBilingual in English and Spanish.\nExperience with Lean Six Sigma or other continuous improvement methodologies.\nExperience leading or supporting multi-site operations, network-wide standardization, or enterprise operational initiatives.\nExperience in startup, high-growth, or fast-scaling logistics environments.\nExperience using AI, automation, or other emerging technologies to improve business processes, reporting, training, or operational decision-making.\nDemonstrated curiosity and willingness to continuously learn and apply emerging AI tools and technologies in an operational environment.\nBachelor's degree in Operations, Supply Chain, Business, or equivalent 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disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":4,"expected_fill_days":31,"reasons":["conf:3","stale_co","velocity","win:early"],"computed_at":"2026-10-29T05:49:05Z"},"pay":null,"html_url":"https://alion.io/job/stord-operations-manager-opex-2","json_url":"https://alion.io/job/stord-operations-manager-opex-2.json","meta":{"generated_at":"2026-10-29T13:45:51Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per 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