{"id":1591260,"url":"https://alion.io/job/stord-senior-operations-manager-icqa","title":"Senior Operations Manager, ICQA","company":{"id":5812,"name":"Stord","domain":"stord.com","url":"https://alion.io/company/stord","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":79,"open_postings":12,"ghost_share":0,"stale_share":0.833,"repost_share":0,"time_to_fill_p50_days":31,"computed_at":"2026-10-24T06:02:35Z"}},"role":"Management","role_family":"Management","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Dallas, United States","United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":89000,"max_usd":165000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":4487},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"CAPA","optional":false},{"name":"Mandiant capa","optional":false}],"status":"live","first_seen_at":"2026-10-01T16:18:39Z","employer_posted_date":"2026-10-01","last_verified_at":"2026-10-23T08:53:00Z","board_verified":true,"closed_at":null,"days_open":23,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":23},"description":"Stord is The Consumer Experience Company, powering seamless checkout through delivery for today's leading brands. Stord is rapidly growing and is on track to double our revenue in the next 18 months. To meet and exceed this target, Stord is strategically scaling teams across the entire company, and seeking energetic experts to help us achieve our mission.\nBy combining comprehensive commerce-enablement technology with high-volume fulfillment services, Stord provides brands a platform to compete with retail giants. Stord manages over $10 billion of commerce annually through its fulfillment, warehousing, transportation, and operator-built software suite including OMS, Pre- and Post-Purchase, and WMS platforms. Stord is leveling the playing field for all brands to deliver the best consumer experience at scale.\nWith Stord, brands can increase cart conversion, improve unit economics, and drive sustained customer loyalty. Stord’s end-to-end commerce solutions combine best-in-class omnichannel fulfillment and shipping with leading technology to ensure fast shipping, reliable delivery promises, easy access to more channels, and improved margins on every order.\nHundreds of leading DTC and B2B companies like AG1, True Classic, Native, Seed Health, quip, goodr, Sundays for Dogs, and more trust Stord to deliver industry-leading consumer experiences on every order. Stord is headquartered in Atlanta with facilities across the United States, Canada, and Europe. Stord is backed by top-tier investors including Kleiner Perkins, Franklin Templeton, Founders Fund, Strike Capital, Baillie Gifford, and Salesforce Ventures.\nThe Senior Operations Manager - ICQA will lead regional execution of Stord’s network-wide ICQA and Quality programs. This role ensures compliance with company inventory control standards, drives data accuracy, and partners with site leadership to identify and eliminate root causes of inventory and process errors. The position serves as the operational extension of the Director of ICQA, accountable for inventory health, shrink pJob Title:\nSenior Operations Manager - ICQA\nReports To:\nDirector of Inventory Control & Quality Assurance (ICQA)\nLocation:\nRemote with regular travel to assigned regional fulfillment centers (East or West Region)\nPosition Summary:\nThe Senior Operations Manager - ICQA will lead regional execution of Stord’s network-wide ICQA and Quality programs. This role ensures compliance with company inventory control standards, drives data accuracy, and partners with site leadership to identify and eliminate root causes of inventory and process errors. The position serves as the operational extension of the Director of ICQA, accountable for inventory health, shrink performance, and audit adherence across multiple facilities in their assigned region.\nKey Responsibilities:\nProgram Execution & Oversight\nOversee all ICQA activities (cycle counts, physical inventories, audits, investigations, reconciliations, projects) for the assigned region.\n\nEnsure consistent application of SOPs, KPI tracking, and corrective action processes.\n\nLead deployment of ICQA tools, training matrices, and network-standard reporting.\n\nPartner with Fulfillment Operations to maintain control limits for exceptions, adjustments, and location accuracy.\n\nPerformance & Metrics\nOwn regional metrics, including Inventory Accuracy, Shrink %, L%R, Audit Completion, and Exception Closure Rates.\n\nReview daily/weekly data to identify trends, high-risk areas, and performance drift.\n\nConduct weekly reviews with site ICQA and Site Leads to drive continuous improvement and accountability.\n\nCompliance & Governance\nEnsure compliance with GMP, GDP, and customer-specific quality requirements.\n\nSupport execution of CAPA, audit responses, and inventory-related escalations.\n\nMaintain proper segregation of duties between ICQA and Operations to preserve inventory integrity.\n\nPeople Leadership\nDirectly manage and develop site-level ICQA Managers or Supervisors across the region.\n\nCreate a culture of accuracy, accountability, and proactive problem-solving.\n\nPartner with HR and Ops Directors to forecast staffing, training, and succession planning.\n\nContinuous Improvement\nCollaborate with Operations, Engineering, and BI teams to optimize ICQA processes and reporting.\n\nIdentify opportunities for system enhancements and automation to improve audit speed and inventory accuracy.\n\nSupport root cause analysis and CAPA implementation to address errors and control gaps.\n\nQualifications:\nBachelor’s degree in Operations, Supply Chain, Business, or related field.\n\n5-8 years of experience in fulfillment, logistics, or warehouse operations with a focus on inventory control or quality assurance.\n\nProven success managing multi-site operations within a 3PL, retail, or eCommerce network.\n\nStrong knowledge of WMS, data analysis, and continuous improvement methodologies (Lean / Six Sigma preferred).\n\nExcellent communication, leadership, and cross-functional collaboration skills.\n\nWillingness to travel 50 -70% to assigned regional sites.","description_format":"text","description_chars":5058,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Commerce","Transportation & 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