{"id":2108451,"url":"https://alion.io/job/stouse-account-manager","title":"Account Manager","company":{"id":3869604,"name":"Stouse","domain":"stouse.com","url":"https://alion.io/company/stouse","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Paylocity","truth_index":{"grade":"B","score":75,"open_postings":5,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-12T06:55:09Z"}},"role":"Marketing","role_family":"Marketing","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Golden, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":74000,"max_usd":150000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":2434},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-07T19:50:04Z","employer_posted_date":"2026-10-08","last_verified_at":"2026-10-12T02:24:31Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Description\nThe Account Manager manages an assigned portfolio of customers, serving as their primary point of contact and providing personalized service while identifying opportunities to strengthen relationships and grow revenue. The role responds to customer inquiries, resolves complex service issues, coordinates with Sales, Production, and Operations to ensure timely and accurate order fulfillment, and maintains proactive communication regarding customer needs and expectations. Through a strong understanding of each customer’s business, purchasing patterns, and product requirements, the Account Manager identifies and develops sales opportunities, promotes relevant products and services, supports upselling initiatives, and collaborates with the Sales team to achieve customer retention, satisfaction, and revenue growth objectives.\nEssential Functions:\nOwns day-to-day relationships, proactive communication, and service delivery for an assigned portfolio of customer accounts across multiple brands. Develops a strong understanding of each customer’s business, purchasing patterns, product requirements, projects, timelines, and expectations to support retention, satisfaction, and revenue growth.\nEnters customer orders into the ERP system and ensures accurate and timely processing, or coordinates with a separate Order Entry team based on business needs and established workflows. Partners with Sales, Production, Operations, and other internal teams to confirm pricing, delivery dates, order requirements, anticipated delays, and other information needed to support customer production schedules and ensure timely and accurate fulfillment.\nArranges samples, orders outside components, and gathers any additional materials/costs for customer projects. \nConfirms orders shipped with customers and provides copies of BOL, Packing slips and COA documentation to customers upon completion of shipments. \nMaintain information for customer profiles (account preferences), item specifications and all documentation associated with account specific programs. \nConfers with production, warehouse, shipping department, or other common carrier personnel to expedite or trace shipments for customers. \nReceives customer complaints and coordinates product return/complaint resolution with Quality Department. \nParticipate in daily production meetings and other business activities held to improve upon customer expectations and business performance. \nCompiles statistical analysis and prepares various reports as requested internally or by customers. \nPerforms other job duties as assigned by the Customer Service Manager and/or Sales personnel. \nPerforms Inside Sales activities within the assigned account portfolio by identifying customer needs and growth opportunities, conducting proactive outreach and follow-up, qualifying opportunities, supporting pricing requests, quotes, and proposals, and coordinating with Sales and internal partners through close and implementation. Maintains accurate opportunity and customer activity information, contributes to account plans and sales forecasts, and works toward established retention, revenue, and growth objectives. \nRequirements\nSkills\nReading, writing, arithmetic, speaking and understanding English is required. \nExcellent verbal and written communication skills. \nComputer proficient.\nMust be detail oriented and have excellent, quality driven work habits. \nProficient in Microsoft Office Suite. \nConsultative account management and Inside Sales skills, including needs discovery, opportunity qualification, solution positioning, negotiation, and disciplined follow-up.\nQualifications:\nHigh school diploma or GED required \nBachelor’s Degree Strongly Preferred \n5+ years of customer success, account management, inside sales, or printing industry experience, including demonstrated success managing customer relationships, resolving service needs, and identifying or developing revenue-growth opportunities within existing accounts \nPhysical Requirements & Environmental Conditions\nMust have quiet/dedicated workspace during a regular 8 hour (8 am ET to 5 pm ET) work day.\nIncumbent regularly required to use color vision, grasp, reach and sit for prolonged periods of time.\nCompany Paid Benefits:\n10 paid holidays \nTelemedicine \nLife insurance\nLong term disability insurance\nEmployee assistance program (EAP)\nCompany Offered Benefits:\nMedical\nDental\nVision \nPTO - 104 hours (pro-rated for the 1st year)\n401(k) - first of the month after 90 days of employment - auto-enroll at 3% \nShort term disability\nVoluntary life insurance\nFlexible spending account - health care and/or dependent care\nCritical illness insurance, hospital indemnity insurance and accident insurance\nAbout Us:\nBrook & Whittle Ltd. is one of North America’s leading Sustainable Labeling Solutions providers, producing pressure sensitive labels, shrink sleeves and flexible packaging for many of the nation’s leading brands. The company serves multiple consumer markets, including Personal Care, Beverage, Food, Nutraceuticals, Wine & Spirits, and Household Chemicals. The company’s rapid growth can be attributed to its world-class staff of employees and its commitment to sustainability, print innovation, and the latest technological advancements. Wouldn’t it be cool to go into a store, pick up a product and say “we make that label!”\nOur culture is first and foremost one of collaboration and teamwork. We hold ourselves to high professional, ethical, and fairness standards. We have zero tolerance for anything less. We celebrate our diverse workforce and reward good performance through our recognition program, advancement opportunities, and our compensation structure.\nWe believe people are our greatest asset. Thus, we highly value individuals of strong character with drive, ambition and creativity. Relationships are our cornerstone whether it be clients, vendors or co-workers. We are the best at what we do and are looking for an exceptional individual to join our growing organization.\nAAP/EEO Statement\nBrook & Whittle LTD provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Brook & Whittle complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.\nBrook & Whittle expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Brook & Whittle LTD’s employees to perform their job duties may result in discipline up to and including discharge.\nOther Duties\nPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.\nNotice of AI Use in Job Application Review\nAs part of our commitment in creating a fair, efficient, and consistent hiring process we may use artificial intelligence (AI) to help our recruiting teams organize, summarize, and analyze information provided by candidates, including resumes, application responses, and other materials submitted during the application process.AI may be used to identify patterns, highlight relevant skills, and experience, and assist in comparing a candidate’s qualifications with the requirement of a specific role. These tools are to improve efficiency and consistency while supporting more informed hiring decisions, which will ultimately be made by the hiring team.","description_format":"text","description_chars":8025,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":true},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Growth opportunities","Life insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Internet Services","Sales & Marketing"],"lifecycle":[{"event":"open","at":"2026-10-08T21:20:44Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":4,"expected_fill_days":39,"reasons":["conf:4","win:early"],"computed_at":"2026-10-12T06:55:09Z"},"pay":null,"html_url":"https://alion.io/job/stouse-account-manager","json_url":"https://alion.io/job/stouse-account-manager.json","meta":{"generated_at":"2026-10-12T10:07:07Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":15502,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3869604},"rest":"https://alion.io/mcp/rest/get_company?id=3869604"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fstouse-account-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fstouse-account-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fstouse-account-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/stouse-account-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fstouse-account-manager"}]}