{"id":2166950,"url":"https://alion.io/job/stouse-customer-service-representative","title":"Customer Service Representative","company":{"id":3869604,"name":"Stouse","domain":"stouse.com","url":"https://alion.io/company/stouse","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Paylocity","truth_index":{"grade":"B","score":75,"open_postings":5,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-12T06:55:09Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":18,"max":20,"currency":"USD","period":"hour","gross":null,"usd_annual":40000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-07-13T18:56:22Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-10-12T02:24:31Z","board_verified":true,"closed_at":null,"days_open":90,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":90},"description":"Description\nWe are currently seeking team-oriented and energetic customer service professionals. The Customer Success Representative coordinates all activities of the company in dealings with customers including quotes, processing orders, expediting orders, problem resolution, and communicating the requirements of our customers to all departments as needed. Our Customer Success Representatives focus on providing a positive experience to all customers. Candidates who apply must have the ability to excel in a fast-paced environment with a high volume of customer contact via phone, email and chat.\nPrimary Duties & Responsibilities\nPrimary responsibilities include, but are not limited to:\nReceive customer calls and emails and develop plans to resolve issues \nAnswer questions about Stouse products \nAdvise customers on the best product to meet the needs of the project \nSuggest additional products to customers \nProvide or request product quotes \nHandle multiple responsibilities at one time \nTake initiative and resolve escalations or complaints \nMaintain a positive representation of the company at all times \nRequirements\nQualifications\nPost high school education preferred \nPrior inside sales/customer service experience preferred \nProficiency with Windows PC applications \nAbility to adapt quickly to changing priorities and customer needs \nAnalytical and process-oriented mindset \nStrong math skills and excellent written communication \nTeam player, self-starter, and multitasker with strong time management skills \nCompetencies\nCustomer focused\nStrong Written and verbal communication skills.\nDetail Oriented\nExcellent Planning/Organizational skills.\nCritical thinking and problem-solving aptitude.\nAbility to comprehend and explain technical product / service information.\nSupervisory Responsibility - None\nWork Environment - This job operates in a clerical, office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers filing cabinets and fax machines.\nWork Hours - 8:30AM - 5:00PM\nPhysical Demands - This is a largely sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bend or stand on a stool as necessary. Individuals may need to sit or stand for extended periods of time.\nAbout Us:\nAbout Us: Brook & Whittle Ltd. is one of North America’s leading Sustainable Labeling Solutions providers, producing pressure sensitive labels, shrink sleeves and flexible packaging for many of the nation’s leading brands. The company serves multiple consumer markets, including Personal Care, Beverage, Food, Nutraceuticals, Wine & Spirits, and Household Chemicals. The company’s rapid growth can be attributed to its world-class staff of employees and its commitment to sustainability, print innovation, and the latest technological advancements. Wouldn’t it be cool to go into a store, pick up a product and say “we make that label!”\nOur culture is first and foremost one of collaboration and teamwork. We hold ourselves to high professional, ethical, and fairness standards. We have zero tolerance for anything less. We celebrate our diverse workforce and reward good performance through our recognition program, advancement opportunities, and our compensation structure.\nWe believe people are our greatest asset. Thus, we highly value individuals of strong character with drive, ambition and creativity. Relationships are our cornerstone whether it be clients, vendors or co-workers. We are the best at what we do and are looking for an exceptional individual to join our growing organization.\nAAP/EEO Statement\nBrook & Whittle LTD provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Brook & Whittle complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.\nBrook & Whittle expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Brook & Whittle LTD’s employees to perform their job duties may result in discipline up to and including discharge.\nOther Duties\nPlease note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.\nIND123\nSalary Description\n$18-$20 hourly\nNotice of AI Use in Job Application Review\nAs part of our commitment in creating a fair, efficient, and consistent hiring process we may use artificial intelligence (AI) to help our recruiting teams organize, summarize, and analyze information provided by candidates, including resumes, application responses, and other materials submitted during the application process.AI may be used to identify patterns, highlight relevant skills, and experience, and assist in comparing a candidate’s qualifications with the requirement of a specific role. 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