{"id":3815081,"url":"https://alion.io/job/strada-global-customer-care-associate","title":"Customer Care Associate","company":{"id":1946100,"name":"Strada Global","domain":"stradaglobal.com","url":"https://alion.io/company/stradaglobal","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":87,"open_postings":113,"ghost_share":0,"stale_share":0.522,"repost_share":0.009,"time_to_fill_p50_days":28,"computed_at":"2026-11-07T05:47:08Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Dalian, China"],"countries":["CN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-11-05T15:43:43Z","employer_posted_date":"2026-11-05","last_verified_at":"2026-11-07T12:13:53Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Join us on a journey of endless possibilities\nAt Strada, possibility isn’t just a promise - it’sthe foundation of everything we do. We believe in unlocking potential for every colleague, creating a journey of growth, discovery, and impact.\nWith the support, resources, and opportunities we provide, you’llbuild a fulfilling future - working on meaningful projects that span industries and regions, contributing to outcomes that matter.\nStrada is a people, payroll, and technology leader simplifying international workforce management. Operating in 180+ countries, we design and deliver people-first solutions powered by cloud-based technology - helping organizations grow and enabling workforces to perform at their best.\nLearn more at www.stradaglobal.com\nTo learn more about us, visit stradaglobal.com\nMain Responsibilities\nWhere applicable support Payroll(s) so they are delivered as per the agreed processing calendar(s) and to the agreed KPIs\nUse Payroll expertise to advise upon client queries/issues and ensure a good understanding of country specific legislation and tasks\nWhere applicable ensure Data Management is performed accurately and on time\nEnsure Tickets and Calls are responded within SLA timescales and to a high standard\nFollow Detailed Working Instructions (DWIs) and highlight any gaps/inconsistencies in the documentation. Also support the updating of DWIs\nProficient in using systems and tools\nSOC Controls completed on time and with the necessary evidences\nAll system issues/defects are reported correctly and tickets are logged with the necessary details and evidences so Application Services and/or Products can investigate\nHighlight to Service Manager any deviations from the standard scope of service\nAbility to recognize and deal appropriately with sensitive and confidential information\nSuccessful completion of all learning objectives\nTime Recording to be completed accurately and on time\nStrada Security Standards are adhered and followed\nContribute to team meetings and raise any issues immediately to your Service Manager\nEnsure you are up to date with all Strada HR announcements and communications\nBuild good relationships with all lines of businesses where appropriate\nUpdate internal stakeholders, when needed, in a timely and accurate way\nParticipates in projects and activities as needed and assigned\n(REQUIREMENTS)\nProfessional / Job Experience\nKnowledge of MS Office tools such as Excel, Word, and PowerPoint\nFlexibility to support a global and fast paced environment\nAttention to detail\nExcellent written and verbal skills\nSelf-motivated and a willingness to learn Education and Training Essential\nBachelor or equivalent\n1-2 years relevant experience administering Payroll or Health & Welfare/Benefits in an HR Consulting, HR Outsourcing or other corporate environment\nHRIS knowledge Desirable\nExperience working with HR and payroll data\nAt Strada, our values guide everything we do:\nAnticipate Customer Needs - We stay ahead of trends so our customers can grow and succeed.\nOwn the Outcome - We take responsibility for delivering excellence and ensuring things get done right.\nChallenge Ourselves to Work Smarter - We move faster than the world around us to drive change and accomplishmore.\nEmpower Each Other to Solve Problems - We tackle challenges head on, ask tough questions, and collaborate to find the best solutions.\nCare About Our Work and Our People - We understand that what we do impactsmillions, and we have a responsibility to get it right.\nBenefits\nAt Strada, we support your whole self-offering a range of benefits for your health, wellbeing, finances, and future. These include health coverage, wellbeing programs, paid leave (vacation, sick, parental), retirement plans, learning opportunities, and more.\nAll offers are contingent on successful completion of background checks, where permitted by law and as appropriate for the role. These may include identity, education, employment, and in some cases, criminal history verification, checks against global watchlists, credit reports, and/or drug testing. You’ll be informed of the specific checks applicable to your role and location during the recruitment process.\nOur commitment to Diversity and Inclusion\nStrada is dedicated to fostering a diverse, equitable, and inclusive workplace where everyone feels valued and supported. We believe that embracing differences strengthens our teams and drives innovation and success.\nDiversity Policy Statement\nStrada is an Equal Opportunity Employer and prohibits discrimination based on legally protected characteristics. We actively support the advancement of underrepresented groups and provide reasonable accommodations for disabilities and religious practices. Applicants may request a reasonable accommodation by contacting their recruiter.\nAuthorization to work in the Employing Country\nTo be considered, you must have current and future work authorization in the country where you're applying, without the need for visa sponsorship by Strada.\nPlease note: This job description does not limit Strada’s right to assign or reassign responsibilities, including to subsidiaries, partners, or future business purchasers.\nWe offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.\nDISCLAIMER:\nNothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Stradabusiness units.\n.","description_format":"text","description_chars":5573,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Retirement plans"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Human Resources","Payroll Services","Enterprise Apps Implementation Partners"],"lifecycle":[{"event":"open","at":"2026-11-05T15:43:43Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":1,"expected_fill_days":28,"reasons":["conf:11","stale_co","velocity","win:early","comp:junior,brand"],"computed_at":"2026-11-07T05:47:08Z"},"pay":null,"html_url":"https://alion.io/job/strada-global-customer-care-associate","json_url":"https://alion.io/job/strada-global-customer-care-associate.json","meta":{"generated_at":"2026-11-07T20:06:48Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":31686,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-08T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1946100},"rest":"https://alion.io/mcp/rest/get_company?id=1946100"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fstrada-global-customer-care-associate"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fstrada-global-customer-care-associate"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fstrada-global-customer-care-associate"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/strada-global-customer-care-associate\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fstrada-global-customer-care-associate"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3815081}},{"tool":"search_jobs","arguments":{"company":"stradaglobal.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3815081},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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