{"id":3911429,"url":"https://alion.io/job/strada-global-performance-management-specialist","title":"Performance Management Specialist","company":{"id":1946100,"name":"Strada Global","domain":"stradaglobal.com","url":"https://alion.io/company/stradaglobal","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":86,"open_postings":111,"ghost_share":0,"stale_share":0.541,"repost_share":0.018,"time_to_fill_p50_days":27,"computed_at":"2026-11-12T10:38:37Z"}},"role":"HR","role_family":"HR","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Tallahassee, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":33040,"max":61360,"currency":"USD","period":"year","gross":null,"usd_annual":61360},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-11-06T00:00:00Z","employer_posted_date":"2026-11-06","last_verified_at":"2026-11-12T13:37:39Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"Join us on a journey of endless possibilities\nAt Strada, possibility isn’t just a promise - it’s the foundation of everything we do. We believe in unlocking potential for every colleague, creating a journey of growth, discovery, and impact.\nWith the support, resources, and opportunities we provide, you’ll build a fulfilling future - working on meaningful projects that span industries and regions, contributing to outcomes that matter.\nStrada is a people, payroll, and technology leader simplifying international workforce management. Operating in 180+ countries, we design and deliver people-first solutions powered by cloud-based technology - helping organizations grow and enabling workforces to perform at their best.\nLearn more at www.stradaglobal.com\nAbout (Strada) People First\nPeople First is the human resources service center supporting employees, retirees, and candidates across the State of Florida. We partner with state agencies to deliver high-quality HR services, recruitment support, technology solutions, and performance management administration. Our team is committed to providing exceptional customer service and ensuring an efficient, user-friendly experience for all stakeholders.\nPosition Overview\nThe SuccessFactors Staffing Case Specialist plays a critical role in supporting recruitment and talent acquisition activities for State of Florida agencies through the People First program. This position is responsible for managing and maintaining job requisitions in the SuccessFactors system, coordinating job postings, assisting hiring managers and candidates, and delivering exceptional customer support throughout the recruitment lifecycle.\nThe ideal candidate is detail-oriented, customer-focused, and comfortable balancing system-based transaction work with live phone support in a fast-paced environment.\nKey Responsibilities\nRecruitment Administration\nManage assigned job requisitions within the SuccessFactors Recruiting module from creation through posting and maintenance.\nReview and validate requisition details to ensure compliance with State of Florida policies, procedures, and posting standards.\nPublish job advertisements to designated recruitment platforms and job boards.\nPartner with agency hiring managers to enhance job requisitions and optimize candidate attraction efforts.\nMonitor requisition activity and provide timely status updates to agency stakeholders.\nEnsure all recruitment transactions are completed accurately and within established service-level expectations.\nSystem & Requisition Support\nServe as a subject matter resource for hiring managers and agency HR representatives regarding recruitment processes and system functionality.\nAssist users with system navigation, requisition-related inquiries, and applicant processing activities.\nProvide guidance on recruitment workflows, business processes, and system requirements.\nUtilize multiple systems and applications to process transactions, research issues, and document activity.\nIdentify and escalate system or process issues when appropriate.\nCustomer & Phone Support\nRespond to inbound calls received through the IVR system from:Agency HR representatives and hiring managers\nApplicants and prospective candidates seeking employment with the State of Florida\n\nProvide professional, accurate, and solution-oriented customer service.\nResolve inquiries efficiently while maintaining a positive customer experience.\nDocument customer interactions, inquiries, and resolutions in accordance with established procedures.\nMeet quality, productivity, and service expectations for customer interactions.\nCollaboration & Continuous Improvement\nCollaborate with internal teams to resolve complex inquiries and escalated cases.\nSupport operational and business-critical priorities during peak recruitment periods.\nParticipate in process improvement initiatives and knowledge-sharing activities.\nMaintain current knowledge of recruitment processes, system enhancements, and procedural updates.\nContribute to a positive, collaborative, and team-focused work environment.\nRequired Qualifications\nHigh School Diploma or equivalent required.\nStrong written and verbal communication skills.\nExperience using Microsoft Office tools, including Word and Excel.\nAbility to learn and navigate multiple systems efficiently.\nStrong organizational skills and attention to detail.\nAbility to adapt in a fast-paced, process-driven environment.\nFlexible, dependable, and customer service oriented.\nPreferred Qualifications\nExperience in recruiting, talent acquisition, or human resources administration.\nExperience using SAP SuccessFactors or other Applicant Tracking Systems (ATS).\nExperience supporting hiring managers, HR teams, or recruitment operations.\nCall center, shared services, or service center experience.\nExperience working in a high-volume transactional environment.\nWhat We’re Looking For\nWe are seeking an adaptable and technology-savvy professional who enjoys helping others and delivering outstanding customer service. The successful candidate can efficiently navigate multiple systems, manage competing priorities, and communicate effectively with HR professionals, hiring managers, and job candidates. They are proactive, detail-oriented, and committed to supporting the State of Florida's recruitment efforts through accurate processing and exceptional service delivery.\nKey Competencies\nCustomer Focus\nCommunication\nAttention to Detail\nTime Management\nProblem Solving\nAdaptability\nCollaboration\nAccountability\nTechnical Proficiency\nProcess Excellence\nBenefits\nWe offer programs and plans for a healthy mind, body, wallet, and life because it is important for our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education, and training as well as a number of voluntary benefits options.\nBy applying for a position with Strada, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Strada’s employment policies.\nBackground checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position.\nOur commitment to Diversity and Inclusion\nStrada is committed to diversity, equity, and inclusion. We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful.\nAt Strada, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future.\nDiversity Policy Statement\nStrada is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. In addition, we take affirmative action to employ and advance in the employment of qualified minorities, women, disabled persons, disabled veterans, and other covered veterans.\nStrada provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and held religious beliefs, practices, and observances, unless doing so would result in undue hardship. Applicants for employment may request reasonable accommodation/modification by contacting his/her recruiter.\nAuthorization to work in the Employing Country\nApplicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Strada.\nWe offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.\nSalary Pay Range\nMinimum - Maximum:\n$33,040.00 - $61,360.00Pay Transparency Statement: Stradaconsiders a variety of factors in determining whether to extend an offer of employment and in setting the appropriate compensation level, including, but not limited to, a candidate’s experience, education, certification/credentials,market data, internal equity, and geography. Stradamakes these decisions on an individualized, non-discriminatory basis. Bonus and/or incentive eligibility are determined by role and level.\nDISCLAIMER:\nNothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Stradabusiness units.\nStrada provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. 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