{"id":2788139,"url":"https://alion.io/job/strada-global-problem-resolution-associate-2","title":"Problem Resolution Associate","company":{"id":1946100,"name":"Strada Global","domain":"stradaglobal.com","url":"https://alion.io/company/stradaglobal","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":76,"open_postings":57,"ghost_share":0,"stale_share":0.965,"repost_share":0,"time_to_fill_p50_days":38,"computed_at":"2026-10-17T05:46:00Z"}},"role":"HR","role_family":"HR","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Tallahassee, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":28770,"max":53430,"currency":"USD","period":"year","gross":null,"usd_annual":53430},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-16T00:00:00Z","employer_posted_date":"2026-10-16","last_verified_at":"2026-10-17T21:14:01Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Job Description\nJoin us on a journey of endless possibilities\nAt Strada, possibility isn’t just a promise - it’s the foundation of everything we do. We believe in unlocking potential for every colleague, creating a journey of growth, discovery, and impact.\nWith the support, resources, and opportunities we provide, you’ll build a fulfilling future - working on meaningful projects that span industries and regions, contributing to outcomes that matter.\nStrada is a people, payroll, and technology leader simplifying international workforce management. Operating in 180+ countries, we design and deliver people-first solutions powered by cloud-based technology - helping organizations grow and enabling workforces to perform at their best.\nLearn more at www.stradaglobal.com\nPosition Summary\nThe People First Service Center is seeking dedicated and customer-focused Call Center Representatives to support the State of Florida’s employees and retirees. This role is responsible for handling inbound calls related to employee benefits, payroll inquiries, dependent documentation, and retirement services. Representatives serve as a trusted resource, providing accurate information, guidance, and resolution while delivering a high standard of customer service.\nThis is a full-time, in-person position based in Tallahassee, Florida. Employees typically work an 8-hour shift, with occasional 10-hour All Hands on Deck (AHOD) days as operational needs require.\nKey Responsibilities\nAnswer inbound calls from State of Florida employees and retirees in a professional, courteous, and timely manner\nAssist callers with questions related to benefits enrollment, payroll, deductions, dependent documentation, and retirement information\nAccurately document all interactions, actions taken, and resolutions in designated systems\nResearch and resolve inquiries by following established policies, procedures, and service level agreements (SLAs)\nEscalate complex or sensitive issues to leadership or specialized teams as appropriate\nMaintain confidentiality and compliance with state, federal, and organizational regulations\nMeet or exceed quality, productivity, and attendance expectations\nParticipate in training, coaching sessions, and team meetings to remain current on program updates\nSchedule & Work Environment\nFull-time, in-person role located in Tallahassee, Florida\nStandard 8-hour work shifts\nAbility to work extended 10-hour shifts during All Hands on Deck (AHOD) days based on operational demand\nProfessional call center environment with a focus on teamwork and service excellence\nRequired Qualifications\nHigh school diploma or equivalent (required)\nMinimum of 1 year of customer service or call center experience preferred\nStrong verbal communication and active listening skills\nAbility to navigate multiple systems while speaking with customers\nAttention to detail and strong documentation skills\nAbility to handle sensitive information with discretion and professionalism\nDependable attendance and flexibility to support extended hours when required\nPreferred Qualifications\nExperience supporting benefits, payroll, HR, or government programs\nPrior experience in a high-volume inbound call center\nFamiliarity with service level metrics and quality standards\nCore Competencies\nCustomer-first mindset\nProblem-solving and critical thinking\nTime management and adaptability\nProfessionalism and accountability\nTeam collaboration\nAt Strada, our values guide everything we do:\nAnticipate Customer Needs - We stay ahead of trends so our customers can grow and succeed.\n\nOwn the Outcome - We take responsibility for delivering excellence and ensuring things get done right.\n\nChallenge Ourselves to Work Smarter - We move faster than the world around us to drive change and accomplish more.\n\nEmpower Each Other to Solve Problems - We tackle challenges head on, ask tough questions, and collaborate to find the best solutions.\n\nCare About Our Work - We understand that what we do impacts millions, and we have a responsibility to get it right.\n\nBenefits\nAt Strada, we support your whole self-offering a range of benefits for your health, wellbeing, finances, and future. These include health coverage, wellbeing programs, paid leave (vacation, sick, parental), retirement plans, learning opportunities, and more.\nAll offers are contingent on successful completion of background checks, where permitted by law and as appropriate for the role. These may include identity, education, employment, and in some cases, criminal history verification, checks against global watchlists, credit reports, and/or drug testing. You’ll be informed of the specific checks applicable to your role and location during the recruitment process.\nOur commitment to Diversity and Inclusion\nStrada is dedicated to fostering a diverse, equitable, and inclusive workplace where everyone feels valued and supported. We believe that embracing differences strengthens our teams and drives innovation and success.\nDiversity Policy Statement\nStrada is an Equal Opportunity Employer and prohibits discrimination based on legally protected characteristics. We provide reasonable accommodations for disabilities and religious practices. Applicants may request reasonable accommodation by contacting their recruiter.\nAuthorization to work in the Employing Country\nTo be considered, you must have current and future work authorization in the country where you're applying, without the need for visa sponsorship by Strada.\nPlease note: This job description does not limit Strada’s right to assign or reassign responsibilities, including to subsidiaries, partners, or future business purchasers\nWe offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.\nSalary Pay Range\nMinimum - Maximum:\n$28,770.00 - $53,430.00Pay Transparency Statement: Stradaconsiders a variety of factors in determining whether to extend an offer of employment and in setting the appropriate compensation level, including, but not limited to, a candidate’s experience, education, certification/credentials,market data, internal equity, and geography. Stradamakes these decisions on an individualized, non-discriminatory basis. Bonus and/or incentive eligibility are determined by role and level.\nDISCLAIMER:\nNothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Stradabusiness units.\nStrada provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. 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