{"id":1396151,"url":"https://alion.io/job/strada-global-senior-associate-special-handling","title":"Senior Associate Special Handling","company":{"id":1946100,"name":"Strada Global","domain":"stradaglobal.com","url":"https://alion.io/company/stradaglobal","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":76,"open_postings":56,"ghost_share":0,"stale_share":0.964,"repost_share":0,"time_to_fill_p50_days":27,"computed_at":"2026-10-20T05:45:00Z"}},"role":"HR","role_family":"HR","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Tallahassee, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":33040,"max":61360,"currency":"USD","period":"year","gross":null,"usd_annual":61360},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-04-10T00:00:00Z","employer_posted_date":"2026-04-10","last_verified_at":"2026-10-20T17:21:46Z","board_verified":true,"closed_at":null,"days_open":193,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":193},"description":"Join us on a journey of endless possibilities\nAt Strada, possibility isn’t just a promise - it’sthe foundation of everything we do. We believe in unlocking potential for every colleague, creating a journey of growth, discovery, and impact.\nWith the support, resources, and opportunities we provide, you’llbuild a fulfilling future - working on meaningful projects that span industries and regions, contributing to outcomes that matter.\nStrada is a people, payroll, and technology leader simplifying international workforce management. Operating in 180+ countries, we design and deliver people-first solutions powered by cloud-based technology - helping organizations grow and enabling workforces to perform at their best.\nLearn more atwww.stradaglobal.com\nTo learn more about us, visit stradaglobal.com\nYour Impact\nThe Senior Associate for the Special Handling Group (SHG) serves as a Tier II Problem Resolution Specialist supporting Strada’s Human Resources Outsourcing (HRO) clients. This role manages escalated and complex customer issues through inbound/outbound calls, email, and system tickets. The position requires strong analytical thinking, excellent communication skills, and the ability to handle non-routine situations with minimal supervision while ensuring high-quality service delivery.\nWhat You’ll Do\nServe as a Tier II customer contact, providing expert support for escalated or complex HR-related inquiries.\n\nRespond to customers courteously and professionally using Strada policies and procedures.\n\nListen attentively, demonstrate empathy, and clearly identify customer needs.\n\nComplete real-time data input and resolve issues at first contact whenever possible.\n\nConfirm customer understanding of solutions and offer additional education beyond Tier 1 scope as needed.\n\nDocument interactions and update customer tickets.\n\nTransfer misdirected inquiries to correct departments.\n\nProvide recommendations to improve customer satisfaction and processes.\n\nParticipate in performance-improvement initiatives.\n\nApply conceptual thinking to resolve unstructured problems.\n\nProvide solutions to non-standard issues; escalate when necessary.\n\nSupport Team Leaders and assist in new hire training.\n\nMaintain broad knowledge of NGA HR/Strada HR services.\n\nWhat You Bring\nHigh school diploma or GED\n\n1+ year customer service experience\n\nBasic computer proficiency\n\nStrong customer service and communication skills\n\nAbility to work in a structured, performance-based environment\n\nStrong organizational skills\n\nWhy Strada?\nFlexible Work Options: While this role is 100% in-office, Strada supports flexible work arrangements across many roles.\n\nComprehensive Benefits: Health, wellness, retirement, paid leave, education support, and more.\n\nInclusive Culture: We celebrate diversity and foster an environment where everyone belongs.\n\nGrowth Opportunities: Training, mentorship, and career development in a global organization.\n\nAdditional Information\nEmployment is contingent upon successful completion of background checks.\n\nApplicants must have authorization to work in the U.S. without current or future visa sponsorship.\n\nStrada is an Equal Opportunity Employer and committed to diversity, equity, and inclusion.\n\nAt Strada, our values guide everything we do:\nAnticipate Customer Needs - We stay ahead of trends so our customers can grow and succeed.\n\nOwn the Outcome - We take responsibility for delivering excellence and ensuring things get done right.\n\nChallenge Ourselves to Work Smarter - We move faster than the world around us to drive change and accomplishmore.\n\nEmpower Each Other to Solve Problems - We tackle challenges head on, ask tough questions, and collaborate to find the best solutions.\n\nCare About Our Work and Our People - We understand that what we do impactsmillions, and we have a responsibility to get it right.\n\nBenefits\nAt Strada, we support your whole self-offering a range of benefits for your health, wellbeing, finances, and future. These include health coverage, wellbeing programs, paid leave (vacation, sick, parental), retirement plans, learning opportunities, and more.\nAll offers are contingent on successful completion of background checks, where permitted by law and as appropriate for the role. These may include identity, education, employment, and in some cases, criminal history verification, checks against global watchlists, credit reports, and/or drug testing. You’ll be informed of the specific checks applicable to your role and location during the recruitmentprocess.\nOur commitment to Diversity and Inclusion\nStrada is dedicated to fostering a diverse, equitable, and inclusive workplace where everyone feels valued and supported. We believe that embracing differences strengthens our teams and drives innovation and success.\nDiversity Policy Statement\nStrada is an Equal Opportunity Employer and prohibits discrimination based on legally protected characteristics. Applicants may request a reasonable accommodation by contacting their recruiter.\nAuthorization to work in the Employing Country\nTo be considered, you must have current and future work authorization in the country where you're applying, without the need for visa sponsorship by Strada.\nPlease note: This job description does not limit Strada’s right to assign or reassign responsibilities, including to subsidiaries, partners, or future business purchasers.\nWe offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.\nSalary Pay Range\nMinimum - Maximum:\n$33,040.00 - $61,360.00Pay Transparency Statement: Stradaconsiders a variety of factors in determining whether to extend an offer of employment and in setting the appropriate compensation level, including, but not limited to, a candidate’s experience, education, certification/credentials,market data, internal equity, and geography. Stradamakes these decisions on an individualized, non-discriminatory basis. Bonus and/or incentive eligibility are determined by role and level.\nDISCLAIMER:\nNothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Stradabusiness units.\nStrada provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. 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