{"id":2839057,"url":"https://alion.io/job/strada-global-team-leader-us-payroll-2","title":"Team Leader- US Payroll","company":{"id":1946100,"name":"Strada Global","domain":"stradaglobal.com","url":"https://alion.io/company/stradaglobal","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":76,"open_postings":56,"ghost_share":0,"stale_share":0.964,"repost_share":0,"time_to_fill_p50_days":27,"computed_at":"2026-10-20T05:45:00Z"}},"role":"Management","role_family":"Management","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Kochi, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"SLI/SLO/SLA","optional":false}],"status":"live","first_seen_at":"2026-09-30T00:00:00Z","employer_posted_date":"2026-09-30","last_verified_at":"2026-10-20T08:33:40Z","board_verified":true,"closed_at":null,"days_open":20,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":20},"description":"Join us on a journey of endless possibilities\nAt Strada, possibility isn’t just a promise - it’s the foundation of everything we do. We believe in unlocking potential for every colleague, creating a journey of growth, discovery, and impact.\nWith the support, resources, and opportunities we provide, you’ll build a fulfilling future - working on meaningful projects that span industries and regions, contributing to outcomes that matter.\nStrada is a people, payroll, and technology leader simplifying international workforce management. Operating in 180+ countries, we design and deliver people-first solutions powered by cloud-based technology - helping organizations grow and enabling workforces to perform at their best.\nLearn more at www.stradaglobal.com\nOverall Objective of the Role\nThe primary responsibility will be to take care of day-to-day work allocation to the Payroll Administrator, interacting with the client, attending client calls, passing on process updates to the team members, maintaining weekly and daily reports, and interacting with the Process Manager and the team to improve the process.\nTo provide an effective and efficient payroll service to customers, ensuring the accurate and timely payment of their employees’ salaries\nRespond to requests, queries, and complaints from external customers in a friendly and efficient manner to enhance customer loyalty\nResponsible for efficient resource and time utilization to achieve process deliverables as per the set SLAs\nWould report into the Process Manager and support in process supervision\nMain Responsibilities\nStrategic\nCoordinating with the Transition team during the testing phase\nClient Handling, Support & Communication\nCommunicating with the Onshore team as per requirement\nHandling conference calls on a Monthly / Quarterly basis\nReports\nReport progress at a team level - keep PM updated\nResponsible for ensuring quality documentation is up to date\nResource Management\nEngaging in periodic resource estimation / planning\nAnalyzing and forecasting attrition (team level) - inform PM as required\nControlling attrition / absenteeism / resource utilization\nResponsible for maintaining and updating the team skills matrix & other process documents\nPerformance Management\nConducting daily/weekly production feedback sessions - providing feedback on quality and SLA issues and team targets\nAnalyzing team performance and identifying training needs / conducting one-to-one meetings with subordinates\nEnsuring process / refresher training is conducted as required\nL&D & HR interface - training nominations, RnR nominations - providing inputs to PM\nAppraisals - Midterm/Annual - provide feedback and inputs on team members to PM\nAppraisals - providing feedback to PM\nEmployee Life Cycle\nCoordinating joining and exit formalities - ID/Login creation, etc., for new team members; resignation formalities - keep PM updated\nTracking attendance / absenteeism of the team - inform PM\nPayroll interface - collecting and distributing salary slips/cheques of team\nEnsuring grievances are handled effectively and escalating as required\nResponsible for leave planning\nConducting one-on-one sessions with the team\nProduction\nEnsuring production through optimal work allocation and monitoring\nResolving daily queries and problems of team members\nCreating, allocating, and tracking work/jobs using appropriate software as specified - inform PM as required\nResponsible for shift monitoring and control\nResponsible for daily reporting - MOM, etc.\nCollecting team metrics\nAnalysis of errors/issues and creation of root cause analysis documents\nResponsible for timely escalation of issues/problems that require PM or client attention\nEnsuring issue resolution\nProviding feedback on quality issues\nEnsuring continuous improvement of team metrics\nRaising calls and coordinating with IT systems to ensure process compliance\nEnsuring quality compliance for all processes handled - checklists, standards, etc.\nEnsuring all process SLAs are met\nEnsuring ISMS compliance for all processes handled\nAdhering to company policies, rules & regulations, work timings, and leave schedules\nRequirements\nGraduate from any stream / Diploma holder\nPC literacy - Word and Excel (basic level)\nGood technical knowledge of payroll and payroll systems\n5 Plus years’ experience in US/North America Payroll\nSupervisory / team-handling experience is mandatory\nAt Strada, our values guide everything we do:\nAnticipate Customer Needs - We stay ahead of trends so our customers can grow and succeed.\nOwn the Outcome - We take responsibility for delivering excellence and ensuring things get done right.\nChallenge Ourselves to Work Smarter - We move faster than the world around us to drive change and accomplish more.\nEmpower Each Other to Solve Problems - We tackle challenges head on, ask tough questions, and collaborate to find the best solutions.\nCare About Our Work and Our People - We understand that what we do impacts millions, and we have a responsibility to get it right.\nBenefits\nAt Strada, we support your whole self-offering a range of benefits for your health, wellbeing, finances, and future. These include health coverage, wellbeing programs, paid leave (vacation, sick, parental), retirement plans, learning opportunities, and more.\nAll offers are contingent on successful completion of background checks, where permitted by law and as appropriate for the role. These may include identity, education, employment, and in some cases, criminal history verification, checks against global watchlists, credit reports, and/or drug testing. You’ll be informed of the specific checks applicable to your role and location during the recruitment process.\nOur commitment to Diversity and Inclusion\nStrada is dedicated to fostering a diverse, equitable, and inclusive workplace where everyone feels valued and supported. We believe that embracing differences strengthens our teams and drives innovation and success.\nDiversity Policy Statement\nStrada is an Equal Opportunity Employer and prohibits discrimination based on legally protected characteristics. We actively support the advancement of underrepresented groups and provide reasonable accommodations for disabilities and religious practices. Applicants may request a reasonable accommodation by contacting their recruiter.\nAuthorization to work in the Employing Country\nTo be considered, you must have current and future work authorization in the country where you're applying, without the need for visa sponsorship by Strada.\nPlease note: This job description does not limit Strada’s right to assign or reassign responsibilities, including to subsidiaries, partners, or future business purchasers.\nWe offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.\nDISCLAIMER:\nNothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Stradabusiness units.\n.","description_format":"text","description_chars":7082,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Retirement plans"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Human Resources","Payroll Services","Enterprise Apps Implementation Partners"],"lifecycle":[{"event":"open","at":"2026-10-19T08:14:28Z"}],"visa":[],"liveness":{"score":44,"band":"fade","label":"Fading","p_open":1,"p_active":0.591,"p_room":0.75,"age_days":20,"expected_fill_days":27,"reasons":["conf:2","stale_co","velocity","win:late","comp:brand"],"computed_at":"2026-10-20T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/strada-global-team-leader-us-payroll-2","json_url":"https://alion.io/job/strada-global-team-leader-us-payroll-2.json","meta":{"generated_at":"2026-10-20T10:52:21Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":11884,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-21T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1946100},"rest":"https://alion.io/mcp/rest/get_company?id=1946100"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fstrada-global-team-leader-us-payroll-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fstrada-global-team-leader-us-payroll-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fstrada-global-team-leader-us-payroll-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/strada-global-team-leader-us-payroll-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fstrada-global-team-leader-us-payroll-2"}]}