{"id":988849,"url":"https://alion.io/job/straight-edge-technology-technical-alignment-engineer-for-managed-service-provider","title":"Technical Account Manager for Managed Service Provider","company":{"id":687886,"name":"Straight Edge Technology","domain":"straightedgetech.com","url":"https://alion.io/company/straightedgetech","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":null},"role":"Solutions","role_family":"Solutions","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["San Antonio, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":90000,"max_usd":196000,"period":"year","method":"role_country_seniority_unknown","sample_n":4100},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Service Desk","optional":false},{"name":"TCP/IP","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-13T00:00:00Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-10-17T21:15:59Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"About the Role\nIf Ultron worked for an MSP, he'd probably be a Technical Account Manager.\nHear us out.\nHis whole thing was analyzing everything around him, identifying weaknesses, and becoming slightly obsessed when things weren't operating the way they should.\nThat's pretty much the job.\nExcept we're looking for significantly less world domination.\nAs a Technical Account Manager at Straight Edge Technology, you'll independently manage the technical alignment of assigned client environments. You'll go onsite, assess their technology against our standards, maintain accurate documentation, identify risks and gaps, and make sure the right people know what needs attention.\nYou'll also help us understand new client environments as they come onboard-figuring out what's there, what's missing, and what we need to know to support them.\nThis isn't a traditional Service Desk role. You're not waiting for something to break.\nYou're looking for the problem before it becomes a problem.\nScan. Analyze. Identify. Document. Improve. Repeat.\nBasically Ultron.\nJust...with better people skills.\nThe “Manager” in this title refers to managing the technical alignment of client environments. This is not a people-management position.\nRequirements\nWhat You'll Do\nTechnical Alignment & Client Audits\nIndependently conduct scheduled onsite Technical Alignment visits.\nEvaluate client environments against established technical standards.\nReview networks, firewalls, switches, wireless, servers, endpoints, Microsoft 365, backups, security solutions, and other business-critical systems.\nInspect network closets, server rooms, infrastructure, and technology assets.\nIdentify aging technology, security concerns, configuration issues, documentation gaps, and other risks.\nDocument findings and determine when something requires remediation, escalation, additional investigation, or project work.\nTrack identified issues and verify their status during future reviews.\nNew Client Technical Discovery\nAssess new client technology environments during onboarding.\nDocument networks, infrastructure, systems, vendors, assets, and other critical technology.\nIdentify immediate risks, unsupported technology, security concerns, and documentation gaps.\nEstablish an accurate technical baseline for the new environment.\nCommunicate findings and escalate issues requiring deeper technical expertise.\nDocumentation & Collaboration\nMaintain accurate technical documentation for assigned clients.\nKeep network diagrams, system information, assets, configurations, vendors, and other technical records current.\nShare findings and recommendations with the appropriate internal teams.\nProvide technical context for remediation, projects, and future technology improvements.\nFollow up on identified items to help ensure they continue moving toward resolution.\nYour job is to find it, understand it, document it, and get it in front of the right people.\nYou are not expected to personally fix every issue you uncover.\nWho We're Looking For\nWe're looking for someone who is naturally curious and slightly bothered when technology doesn't make sense.\nWhen you see an undocumented device, you want to know what it is.\nWhen the documentation doesn't match reality, you fix it.\nAnd when someone says:\n“It's always been configured that way.”\nYour natural response is:\n“Okay...but why?”\nYou'll also need:\n2+ years of hands-on IT support, systems administration, network support, or similar technical experience.\nWorking knowledge of Microsoft 365 and Windows environments.\nUnderstanding of business networking, including switches, firewalls, wireless, and TCP/IP.\nFamiliarity with servers, endpoints, backups, and cybersecurity fundamentals.\nStrong troubleshooting and problem-solving skills.\nStrong attention to detail and documentation skills.\nAbility to independently work through an unfamiliar technical environment.\nAbility to recognize when something needs to be escalated.\nProfessional communication skills and comfort working directly with clients.\nValid driver's license.\nPrevious MSP, IT assessment, onboarding, or Technical Alignment experience is a plus, but TruMethods experience is not required. We'll train you on our process and standards.\nWhat Success Looks Like\nYou know your assigned client environments.\nYou find the outdated equipment, documentation gaps, security concerns, and technology risks before they turn into bigger problems.\nYou document what you find, communicate it clearly, and make sure the right people know what needs to happen next.\nThe result?\nBetter documentation. Fewer surprises. More standardized environments. Problems identified before they become emergencies.\nNo army of robots required.\nWork Environment & Travel\nThis is a field + office position. You'll regularly travel independently to client locations for Technical Alignment visits, audits, and new client assessments, with the remainder of your time spent in the Straight Edge Technology office.\nIf you're the kind of IT person who can't leave an unexplained piece of technology alone, you might be exactly who we're looking for.\nBenefits\nCompetitive Pay\nCompany subsidized medical, dental and vision insurance\nPTO\nPaid parental leave\nCompany Retirement Plan\nSubsidized Gym Membership","description_format":"text","description_chars":5249,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Gym membership","Parental leave","Retirement plans","Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Consulting & Digital Transformation","Managed IT Services (MSP)"],"lifecycle":[{"event":"open","at":"2026-09-17T01:07:05Z"}],"visa":[],"liveness":{"score":83,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.832,"p_room":1,"age_days":4,"expected_fill_days":22,"reasons":["conf:0","win:early"],"computed_at":"2026-10-17T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/straight-edge-technology-technical-alignment-engineer-for-managed-service-provider","json_url":"https://alion.io/job/straight-edge-technology-technical-alignment-engineer-for-managed-service-provider.json","meta":{"generated_at":"2026-10-18T01:32:01Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2545,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-19T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":687886},"rest":"https://alion.io/mcp/rest/get_company?id=687886"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fstraight-edge-technology-technical-alignment-engineer-for-managed-service-provider"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fstraight-edge-technology-technical-alignment-engineer-for-managed-service-provider"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fstraight-edge-technology-technical-alignment-engineer-for-managed-service-provider"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/straight-edge-technology-technical-alignment-engineer-for-managed-service-provider\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fstraight-edge-technology-technical-alignment-engineer-for-managed-service-provider"}]}